British Airways customer review
N Bell (United States)
LAX-LHR-LAX April return May 14. Another chance to try the A380 product and all seemed well online check in bag drop sensible loading on the air bridge at LAX but once we boarded a self important flight attendant decided she had to check the boarding passes to ensure we were on the right plane on the right day. No you do not we have been checked all the way along. Still even this pitiful attitude could not dampen the sterling job done by the pair of flight attendants we had. They gave Mixed Fleet a very good name. Now having got through everything needed on that trip we had the return. WTP so the food was OK the thing is during the trip the LAX sector had reverted back to the legacy staff. Disaster. The staff tried until around half way through the flight when a woman who spoke with a brogue I guess Eire arrived to take charge and declared the bar closed. So too were snacks of crisps etc. Half way through a long flight? BA claim the bar service and snacks are available throughout the flight. Clearly they are telling lies. This poor creature shut things because she had counted everything. Anyway if BA wish to lie to us we will not be buying from their High Life Shop. It cuts both ways. So to sum up most BA staff really do try to make passengers (the customers) enjoy the experience; certainly I have always flown BA where possible however when one employee on each sector can colour the experience in such a negative manner I shall not be rushing to fly them again. Closing the bar and snacks after less than six hours on a flight of over eleven hours? To Fly to be Self Serving.! I really can no longer recommend BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Geoffrey Wyndham-Jones (Kuwait)
19 April KWI-LHR BA157. LHR-EDI BA1454. 3 May EDI-LHR BA1459. LHR-KWI BA156. KWI-LHR-EDI-LHR-KWI: booked World Traveller Plus (Premium Economy) but upgraded to Club World (Business Class) on the outward trip. An excellent experience: as always the cabin crew make the difference. On all sectors professional well-turned-out staff who were genuinely friendly cheerful and helpful. Food was excellent (chicken or pasta seem to be a thing of the past - I was not offered either) nicely presented and for me in sufficient quantity. Water/orange juice runs on a regular basis washrooms clean and tidy and well-stocked A wide range of entertainment on the KWI-LHR sector (it kept me entertained for a 6-hour flight and because I flew out in April and back in May the selection had changed on the return flight). Smooth flights (the 747's on the KWI-LHR sector although old were well- maintained and everything worked - I really enjoy flying the "Queen of the Skies") and plenty of information from the flight deck. Slight delay outbound at Kuwait because of a technical problem but it was resolved: all other sectors were on time. I travelled on a Sunday in both directions so no delays in connections at Heathrow although I had built in sufficient time between flights to allow for delays when I booked my ticket. All in all four excellent flights - BA seem to have improved immensely since I last flew with them in 2014: the cabin crew and check-in staff seem to make the difference and for this reason I use BA in preference to the carriers from the Middle East especially as Terminal 5 at Heathrow is a very civilised place to transfer (at least in my experience).
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Clark (United Kingdom)
BA108 DXB-LHR Club World in seat 10G. Very nice seat no bother from anyone stepping over you and also right next to the loo and CW kitchen so great access to snacks. Also as I was at the front of the cabin I got off the plane nice and speedily. Food was good had a nice vegetarian pasta main course. Plus the afternoon tea I got offered plenty of scones as most people surprisingly didn't want them!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Southwell (United Kingdom)
Outward from Heathrow 8th May BA543 to Bologna. Return 10th May BA545. Flew return LHR to BOL. It is a long time since I have flown with BA and I was reminded just how good they are. I really cannot fault any aspect of the journey from the check in staff to the cabin crew and seat comfort. Every aspect was highly professional. I was impressed with terminal 5 and think it creates an excellent first impression of Britain.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Paul Karagounis (Spain)
LHR to CPT in first (777 aircraft). Concorde room as always quiet and private with excellent bar service (we did not try the restaurant) and wonderful views from the terrace (plenty of natural light). Boarding by separate bridge. A warm welcome greeted by name and escorted to my seat by a smiling member of staff. Offered a glass of champagne wash bag and night suit. Departure and arrival on time. Food and beverages very good (excellent bloody Mary). Bed was made by staff with extra mattress provided. Very good level of comfort. Entertainment of good standard (in generally I prefer to sleep). Staff brilliant always smiling and discretely present to serve. Small hiccup no hot breakfast in the morning (no explanation given). Overall an excellent trip of very high standard with an impressive cabin crew.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Marta Cremades (Spain)
CPT-LHR-MAD in club. Check-in in CPT quick and efficient. Lounge elegant with good choice of snacks and food and an excellent selection of South African wines. Boarding was announced in the lounge. Boarding a bit chaotic. Seated in the first class section of this old 747. Greeted by name and offered a glass of champagne by a charming member of staff. Departure and arrival on time. Food and beverages of high quality and standard. As I was traveling with my husband the table was set so that we could dine together by using the companion's ottoman. Entertainment ok-the very small screen of the old first class. The bed was made by the staff using an extra mattress. A good nights sleep in a comfortable bed. Cabin crew excellent always smiling and professional. LHR-MAD in a refurbished 321. Emergency exit seat with lots of space and comfort. Excellent cabin crew delivering an outstanding service with hot or cold breakfast for a very busy club Europe cabin. Greeted personally by the purser due to my frequent flyer status. Overall impression an excellent trip where a lot of attention to every detailed was paid. Indeed to fly to serve.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
G James (United Kingdom)
Flew MAN-LHR-YYZ and return. Outward in premium economy on a 777 there was plenty of leg room and a good entertainment system food was nice and plenty of options for drinks. Cabin crew good. Flew back from YYZ-LHR on 747 I was upgraded from premium economy to club world by the cabin crew which was excellent. Comfortable seat plenty of options for food and drink. Cabin crew attentive helpful and very friendly couldn't have asked for a better flight. Everybody seems to have a go at BA I find them reasonable priced and excellent to fly with.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Veccio (Belgium)
Flew BA on open-jaw route BRU-LHR-LAX returning one week later SFO-LHR-BRU. BRU-LHR was on an A319 newly refurbished plane. I paid for seating selection weeks before. The day before on-line check-in opened I saw that some seats on the front of the plane became available to economy travellers with no surcharge so I took one of them to deplane as quick as possible (the plane landed a little bit ahead of schedule anyway). LHR-LAX on the A380 was a really nice experience really smooth flight and incredibly quiet upper-deck cabin. Food was not bad as long as you don't expect anything too fancy in economy. There was only one complete meal after take off and a pre- arrival snack before landing. On an 11 hours flight this may seem not enough but passengers are welcome to pick up snacks in the galley during the flight as well as having drinks fixed on demand. Only one negative spot of the flight: the cabin was really cold! SFO-LHR still on the A380 departed a little bit late due to a malfunction of one of the doors but crew kept us informed of the situation. Same nice experience nice crew and so on. LHR-BRU on an A320 departed late after being stuck on tarmac due to high departure rate at Heathrow. Once again the captain kept us informed and managed to catch most of the delay before landing in Brussels. Overall really nice experience but I wish they would not charge as much for seating selection before online check in. As I may be a nervous flyer I need a window seat and don't want to risk seating elsewhere. The four legs cost me more than 130 euros on pre-paid seating which I could take into account when choosing between BA and an another airline that let you choose free of charge when booking your flight. Besides that I won't hesitate to fly BA in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K Doyle (United Kingdom)
Travelled LGW-MCO-LGW route in Business and was really happy. Great check at Check in at LGW then priority security access. The lounge was superb. Seats on 777ER outward were 2J and 2K which were fine but we changed to 11E and 11F for the return as we noticed that on outward these were more enclosed. Flat beds were great Service was exceptional. Both flights left on time and arrived on time. Delta lounge at MCO is a bit dated but served a purpose so cant complain. Was a bit worried about the service reading some of the reviews but was pleasantly surprised. Well done BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jordan Charles (Argentina)
LHR-EZE business class on board B777. Tired old cabin old IFE system. Business class seat layout cramped and uncomfortable with forward and rear facing seats. However cabin crew deserve praise for their excellent attention.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
