British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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10/10

British Airways customer review

(United Kingdom)

LGW-AGP Club Europe. Ground staff were very cheerful and friendly. Told them I lost my boarding pass and was reissued another one. BA Business Lounge in Gatwick was good but could be better. A little crowded. Boarding was very quick. Cabin crew were friendly and enthusiastic. Drinks and nuts offered straight after take off. Afternoon tea followed. More drinks offered. Cabin crew interacted with passengers. Landing was very smooth and arrived 10 minutes early. Aircraft used was a little old but the cabin gave the aircraft a young feel.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

Brilliant service from the cabin crew and Captain/First Officer on this much delayed Lisbon-LHR flight. BA have questions to answer - another Lisbon-LHR flight which was heavily delayed (this happens regularly) another BA flight from Lisbon with a remote boarding location and poor management prior to boarding. Our two hour delay - all after we had boarded - was handled brilliantly by the crew with regular communication refreshments and as jovial atmosphere as was possible. But BA must face up to the astonishingly poor lounge in Lisbon the poor management of boarding and a limp response to questions.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(Australia)

Business class. Scheduled to fly from Rome to Gatwick on 7 May on BA2543. The day that the fire broke out at Rome airport. We had a 12.45pm flight. I received a text from BA at 6.30am advising of flight cancelled due to the fire and to contact BA. I called them and they rebooked us on flight BA555 at 8.15pm but direct to Heathrow. We accepted the flight change considering and lounged around Rome for the morning. Than when about to get the train to Rome airport received a text from BA advise that flight had been changed to Naples and if we wanted that flight to make our way to Naples. So we high tailed it onto a train and in 2 hours we were in Naples. The flight did not leave till 9.30pm as they were waiting on others who had made the trip to Naples and out of 152 seats on the plane about 130 people made the trip to Naples. I think the communication and the effect that BA did to get us out of Rome under the circumstances was excellent. A friend was flying to Paris from Rome on another airline and he was delayed till midnight and his luggage was not to accompany them and was delivered 2 days later to him. Once on board in Euro Business class it was all pamper. The meal was excellent of rockmelon with truffle infused coleslaw and BBQ style prawns. Finished with a rhubarb and custard desert and washed down with a lovely Spanish white. Once landed bags were quick out on the belt and away we went. So well down BA for what I know for others turned out to be a nightmare.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United States)

BA seem to be trying harder ground customer service much more friendly professional and efficient. T5 helps as it is a great terminal. Flew premium economy LHR to Denver flight sold out so got upgraded to Prem Economy. Positives : Small cabin between 1st class and Business makes it very exclusive and quiet (747 config 1) with no through traffic of other passengers. Upgraded service - welcome drink newspaper hot towel menu noise cancelling headphones upgraded blanket and much better food than economy (steak) bread selection etc. One flight attendant for the whole cabin but he was super efficient. Flight Attendant was excellent - friendly professional with none of the BA attitude that some have. Toilet just for premium economy. Negatives: 747 aircraft is old and you can feel that. Inflight entertainment is ancient small screen limited selection in both video and music Seat space and functionality good but not Air NZ. Toilet hygiene remains BA achilles heel - they just don't keep them clean vs. Asian airlines. This product is much improved from previous times I have taken it.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(Spain)

Madrid-London City return. Excellent experience. Flights on time in fact 25 minutes early into LCY and arrival and departure procedures at both MAD and LCY fast and efficient. The Velazquez Lounge at MAD T4 is extremely comfortable and well-appointed with a good range of food and drink. Flight on a newish Embraer aircraft clean comfortable and spacious. Outstanding service from the two friendly English and Spanish speaking cabin crew. Full English breakfast with champagne and orange juice on the outbound and a nice chicken dinner with good wines on the return.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(Switzerland)

Our flight on economy long distance from the Austin to Heathrow was the most uncomfortable we've had on any carrier and we have travelled extensively. The seats were so close together with hardly any leg room or arm movement that not only was it difficult to eat the food which was dreadful but very difficult to get in and out of without damaging or twisting a knee or back. We had extreme exhaustion on landing from discomfort and lack of sleep. The evening meal we were served was inedible. The pasta had been hanging around for some time by the appearance. It was dry and congealing in what was once tomato sauce. The foil container was bent and the foil cover crumpled which proves it had been handled and heated up frequently. As for the breakfast in a box it was so bad I cannot comment. We've had better food and seating on low budget airlines and as well as on Myanmar Airlines! We want to support our national airline but definitely not on BA economy. It seems all the attention and care is given to first and business class. A huge disappointment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(India)

BA 138 13/5/2015. BA 273 13/5/2015. Just completed my first BA Flight in Club World. The experience can be summed up in a single word - "pathetic". The flight taxied and took off with passengers sleeping with their seats flat in the centre "couples seat". The crew was totally indifferent. The light meal post take off was offered only to passengers in the aisle seats for reasons best known to the crew. If you are seated in the centre "couple seats" you have to be either an acrobat or a gymnast to access the toilets as you have to jump over a sleeping passenger in the aisle to get there. The buggy requested to transport us to the lounge at Heathrow as my wife had just had surgery showed up but the lady driving it decided we did not need it and walked off as a result we had to trek for 2 hrs to clear security and reach the lounge. Will never travel BA again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LGW - Antigua - LGW. Easy check in at the Club World desk and then quickly through security etc. Unusually for BA at Gatwick boarding was very well organised and we were quickly on board the ageing 777 - 200. Water or orange was offered prior to take off along with a hot towel. We pushed back from the stand at exactly our departure time and were airborne about 10 minutes later. I can't say the seats were the most comfortable I have ever sat on but the extra leg room in PE did help. Two drinks rounds were served one before and one with lunch. The food was just about OK although I never have any great expectations so I am rarely disappointed. However the size and picture quality of the TV screens was very poor and as a result I decided to read for most of the journey. The cabin crew overall were very professional and as a result we had a good flight. The return flight was pretty much the same although despite being being bronze exec card holders we were refused permission to check in at the Club World desk which as it turned out didn't make any difference. Overall another good experience with BA bar the few issues that I have mentioned.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

Over the last couple of years I have travelled to China by Emirates KLM Virgin Atlantic and BA. The next time I travel BA will be my last choice. I got the impression from the very start that BA are penny pinching at every opportunity. Their lounges are basic and the food minimal. Although having a seat on the plane only a few row down from the front some meal selections had run out. The cabin staff hid behind curtains most of the flight therefore service was at a minimum. If you have a window seat you have to straddle the person in the inside seat if you need to get out.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

British Airways customer review

(United Kingdom)

Travelled from Heathrow to Washington in April on one of the new A380 planes. Extremely impressed with the plane even in economy the seats are quite spacious and the storage buckets at the side of the seat are a big plus. The service on board was good and the meals were pretty good. The plane arrived exactly on time too! All in all one of the best flights I've had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages