British Airways customer review
Chris Sansom (United Kingdom)
BA2204/5 LGW-PUJ-LGW B777-200ER. Both flights excellent comfortable seats tasty meals both ways and friendly cabin crew. Lucky to get upgrade to WTP on return flight very nice BA at its best.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Michael Stanley (Australia)
BA 10 Bangkok to London Heathrow May 26th 2015 World Traveller Plus (Premium Economy). First the positives: check-in at BKK was reasonably efficient the flight departed on time and landed at LHR about 15 minutes early. Unfortunately while World Traveller Plus provides some extra leg room when compared to economy there was nothing else about our flight experience that justified the additional cost of World Traveller Plus. The cabin seating and equipment were tired - the entertainment system was old and barely functional. However by far the worst aspect of the flight was the poor service from the cabin crew who almost without exception appeared uninterested in customer service to the point of rudeness. Their strategy seemed to be to minimise their exposure to customers in order to maximise the time they could spend in the galley at the rear of the aircraft. After the first meal service (an uninspiring Chicken Curry with boiled to death broccoli and carrot not remotely resembling the misleadingly optimistic descriptions found on the BA website about the supposed 'enhanced' dining experience of World Traveller Plus) calls for service went unanswered for lengthy periods of time. It seemed the only effective way to obtain further service was to walk to the rear galley where staff congregated and made it clear they did not appreciate being 'interrupted' barely acknowledging requests while continuing their conversation and grudgingly fulfilling requests to a bare minimum. In stark contrast to the excellent cabin service food and entertainment options we experienced flying in economy on Qantas to Bangkok the previous day this so called 'premium' experience on BA was extremely disappointing. Our advice: don't waste your money on BA World Traveller Plus.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive V Drake (United Kingdom)
ZRH-LHR. A bit of a disaster. My flight BA 719 was delayed 90 minutes - and so was the preceding flight. So one is acceptable - two is well a co-incidence. (or not). Left 90 minutes late (about 20 minutes) after the earlier late departure got stacked over Kent - landing about 2 hours late - from a 80 minutes flight. Plane was almost brand new. Crew was great - but in the end couldn't care less. BA at its worst. Pathetic.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Southee (Australia)
A380 LHR-IAD. After a visit to the Concorde Room the mood was set to enjoy this flight which we did. The Attendants were friendly helpful and attentive. The food and drinks were good though my wife was disappointed with her tasting plate. As expected the seats and space were appropriate and comfortable. The journey started and finished on schedule. There was not a great deal of difference between this flight and a A380 in J on Qantas so whilst no complaints I don't believe the additional cost are value for money.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Hardy (United Kingdom)
LHR-ATL-LHR. Out 3rd May. Back 12th May. First both ways. Outstanding experience. Check-in and security straight through. Concorde Lounge - quiet and comfortable- food lovely. Boarding very efficient. Superb flight-seats excellent food great IFE good. Crew brilliant. Straight through immigration. Exactly same on return. 777 both ways Will definitely fly with BA again. Could not have been better.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K Tinashe (Botswana)
JNB-LHR BA056 May 13 2015. LHR-JNB BA055 May 23 2015 on the Airbus A380. Departed and landed on time. Friendly flight attendants and fairly comfortable seats. Food not exactly 5 star but I didn't have very high expectations either. Overall no complaints at all and I will definitely fly BA again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Ellis (United Kingdom)
LGW-HER. A320 on one of BA's new tourist-orientated routes. Sadly this felt more like a charter flight with screaming kids in the row behind an appalling hot breakfast and the penny-pinching 'new' Club Europe seats which are identical in width and pitch to economy. If this is the way BA are going it doesn't make sense to pay the extra. They really should think again about their premium service.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Neave (United Kingdom)
Gatwick to Florida return Flight out was quite good with an attentive crew 3 choices of meals found the seatback TV screen very small and selection of movies and audio choice was poor legroom could be a lot better too and I feel that BA need to update their B777 on this route. Return flight was delayed two hours but was informed by the airline by text and email on check-in a $9 vouches was given to buy drinks or a snack i found the food on the return flight very poor with only chicken or pasta available and the breakfast consisted of a stale croissant and jam and a raisin bar that was virtually indelible I would consider flying BA to Florida again if their prices are comparable to other carriers.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Crompton (United Kingdom)
Used Avios to upgrade return flights to Grenada. Previously enjoyed this route in business class but the food choices and champagne ran out. Same problem with the food choices ie only four scallop starters between 7 passengers some people might have paid the full fare of £3400. Champagne flowed freely and service was excellent. Slept just as well in business class engine noise seemed greater in first class and screaming baby did not help either. Despite these niggles first class lived up to its name and great value for money if not paying cash for it!
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
P Alderson (United Kingdom)
LHR-SEA World Traveler Plus. As a BA Executive Club member I was able to use the Club bag drop where there was no queue. The Fast Track security staff were disorganised and patronising. The Gold/First lounge was busy and at times uncomfortably hot. Boarding from the C Gates was well organised. On taking my seat I was offered a water or orange juice. The 777-300 has the newish seats that were quite comfortable except for the headrest which does not have adjustable wings. The situation was helped by the fact that I had been able to select an emergency exit row aisle seat (22B). Departure was on time. Bar service was just before and with the meal. I had used the facility available on this route to pre-order my main course. Overall the meal was quite good. The Mixed Fleet staff commendably avoided the bizarre practice on some other carriers of closing the window blinds after the meal service. The seat was a bit stiff in adjusting to a recline. The leg support cushions were useless as they did not move far enough to make contact with my legs. Time passed quickly as the entertainment system was very good. A reasonable snack of sandwiches and a scone was served about an hour before landing. We arrived a the gate slightly ahead of schedule. Immigration bag collection and customs were completed in under half an hour.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
