British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 367 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

British Airways customer review

(United Kingdom)

Punta Cana - Gatwick. World Traveller Plus cabin on B777. I find this particular cabin very noisy possibly due to proximity of the engines. Seats are comfortable and leg room and elbow room significantly better than economy. The front row of World Traveller Pus has even more legroom but be warned that this is a mixed blessing since this row is fitted with shelves for strapping down babies cradles and if you sit next to a passenger who requires this facility then it will severely compromise your space. IFE was OK but nothing special. Main meal was OK but breakfast was an absolute disgrace; a dry cheese croissant and a small granola bar. No alternatives offered. I know this is not business class but for the premium I paid for World Traveller Plus I feel entitled to something better than this really very poor take it or leave it excuse for a breakfast. The drinks service was nothing special either; one round of juice or water before take off an offer of wine with dinner and another juice and water run after dinner. Then nothing until breakfast. Regarding the crew some were engaging and friendly but far too many others were offhand and unsmiling. When in all innocence I used a toilet in the Business Class cabin I found a member of cabin crew waiting for me when I emerged who promptly berated me for my mistake. Fair enough but when I explained that other passengers in World Traveller Plus had also used the toilets in Business Class I was virtually called a liar. I backed off from an argument but I found the experience upsetting and I simply couldn't get to sleep thereafter. I eventually disembarked at LGW hungry thirsty and a somewhat unhappy bunny. In summary World Traveller Plus is probably just about worth it for the extra comfort and space but don't get your expectations too high in terms of food and drink and be prepared for inconsistent inflight service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

LHR-SEA World Traveler Plus. As a BA Executive Club member I was able to use the Club bag drop where there was no queue. The Fast Track security staff were disorganised and patronising. The Gold/First lounge was busy and at times uncomfortably hot. Boarding from the C Gates was well organised. On taking my seat I was offered a water or orange juice. The 777-300 has the newish seats that were quite comfortable except for the headrest which does not have adjustable wings. The situation was helped by the fact that I had been able to select an emergency exit row aisle seat (22B). Departure was on time. Bar service was just before and with the meal. I had used the facility available on this route to pre-order my main course. Overall the meal was quite good. The Mixed Fleet staff commendably avoided the bizarre practice on some other carriers of closing the window blinds after the meal service. The seat was a bit stiff in adjusting to a recline. The leg support cushions were useless as they did not move far enough to make contact with my legs. Time passed quickly as the entertainment system was very good. A reasonable snack of sandwiches and a scone was served about an hour before landing. We arrived a the gate slightly ahead of schedule. Immigration bag collection and customs were completed in under half an hour.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Travelled with my wife from Barbados to London Gatwick on Tuesday's overnight flight. Boarding by row numbers was well co-ordinated. Staff on board were polite and efficient. Seat in premium economy is relatively comfortable. The extra space is appreciated for longer flights. Food is still below standard Was served a breakfast pineapple yoghurt which I had to eat with a plastic knife! Flight arrived 15 mins early. Will fly with BA again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United States)

BA seem to be trying harder ground customer service much more friendly professional and efficient. T5 helps as it is a great terminal. Flew premium economy LHR to Denver flight sold out so got upgraded to Prem Economy. Positives : Small cabin between 1st class and Business makes it very exclusive and quiet (747 config 1) with no through traffic of other passengers. Upgraded service - welcome drink newspaper hot towel menu noise cancelling headphones upgraded blanket and much better food than economy (steak) bread selection etc. One flight attendant for the whole cabin but he was super efficient. Flight Attendant was excellent - friendly professional with none of the BA attitude that some have. Toilet just for premium economy. Negatives: 747 aircraft is old and you can feel that. Inflight entertainment is ancient small screen limited selection in both video and music Seat space and functionality good but not Air NZ. Toilet hygiene remains BA achilles heel - they just don't keep them clean vs. Asian airlines. This product is much improved from previous times I have taken it.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

LGW - Antigua - LGW. Easy check in at the Club World desk and then quickly through security etc. Unusually for BA at Gatwick boarding was very well organised and we were quickly on board the ageing 777 - 200. Water or orange was offered prior to take off along with a hot towel. We pushed back from the stand at exactly our departure time and were airborne about 10 minutes later. I can't say the seats were the most comfortable I have ever sat on but the extra leg room in PE did help. Two drinks rounds were served one before and one with lunch. The food was just about OK although I never have any great expectations so I am rarely disappointed. However the size and picture quality of the TV screens was very poor and as a result I decided to read for most of the journey. The cabin crew overall were very professional and as a result we had a good flight. The return flight was pretty much the same although despite being being bronze exec card holders we were refused permission to check in at the Club World desk which as it turned out didn't make any difference. Overall another good experience with BA bar the few issues that I have mentioned.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(Kuwait)

19 April KWI-LHR BA157. LHR-EDI BA1454. 3 May EDI-LHR BA1459. LHR-KWI BA156. KWI-LHR-EDI-LHR-KWI: booked World Traveller Plus (Premium Economy) but upgraded to Club World (Business Class) on the outward trip. An excellent experience: as always the cabin crew make the difference. On all sectors professional well-turned-out staff who were genuinely friendly cheerful and helpful. Food was excellent (chicken or pasta seem to be a thing of the past - I was not offered either) nicely presented and for me in sufficient quantity. Water/orange juice runs on a regular basis washrooms clean and tidy and well-stocked A wide range of entertainment on the KWI-LHR sector (it kept me entertained for a 6-hour flight and because I flew out in April and back in May the selection had changed on the return flight). Smooth flights (the 747's on the KWI-LHR sector although old were well- maintained and everything worked - I really enjoy flying the "Queen of the Skies") and plenty of information from the flight deck. Slight delay outbound at Kuwait because of a technical problem but it was resolved: all other sectors were on time. I travelled on a Sunday in both directions so no delays in connections at Heathrow although I had built in sufficient time between flights to allow for delays when I booked my ticket. All in all four excellent flights - BA seem to have improved immensely since I last flew with them in 2014: the cabin crew and check-in staff seem to make the difference and for this reason I use BA in preference to the carriers from the Middle East especially as Terminal 5 at Heathrow is a very civilised place to transfer (at least in my experience).
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United States)

LAX-LHR-LAX April return May 14. Another chance to try the A380 product and all seemed well online check in bag drop sensible loading on the air bridge at LAX but once we boarded a self important flight attendant decided she had to check the boarding passes to ensure we were on the right plane on the right day. No you do not we have been checked all the way along. Still even this pitiful attitude could not dampen the sterling job done by the pair of flight attendants we had. They gave Mixed Fleet a very good name. Now having got through everything needed on that trip we had the return. WTP so the food was OK the thing is during the trip the LAX sector had reverted back to the legacy staff. Disaster. The staff tried until around half way through the flight when a woman who spoke with a brogue I guess Eire arrived to take charge and declared the bar closed. So too were snacks of crisps etc. Half way through a long flight? BA claim the bar service and snacks are available throughout the flight. Clearly they are telling lies. This poor creature shut things because she had counted everything. Anyway if BA wish to lie to us we will not be buying from their High Life Shop. It cuts both ways. So to sum up most BA staff really do try to make passengers (the customers) enjoy the experience; certainly I have always flown BA where possible however when one employee on each sector can colour the experience in such a negative manner I shall not be rushing to fly them again. Closing the bar and snacks after less than six hours on a flight of over eleven hours? To Fly to be Self Serving.! I really can no longer recommend BA.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

British Airways customer review

(United Kingdom)

Flew MAN-LHR-YYZ and return. Outward in premium economy on a 777 there was plenty of leg room and a good entertainment system food was nice and plenty of options for drinks. Cabin crew good. Flew back from YYZ-LHR on 747 I was upgraded from premium economy to club world by the cabin crew which was excellent. Comfortable seat plenty of options for food and drink. Cabin crew attentive helpful and very friendly couldn't have asked for a better flight. Everybody seems to have a go at BA I find them reasonable priced and excellent to fly with.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

Manchester to JFK via Heathrow and back. Positive experience although the flight from Manchester to Heathrow was delayed (outside BA control) we were constantly informed about the delays. Attention to detail was excellent. BA upgraded our flights at our request promptly and without any fuss (Silver wedding Anniversary). The flight attendants were excellent and the food (and drinks) was tasty. Some passengers can be somewhat critical about BA but we were more then satisfied with the service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

Travelled from Gatwick to Barbados on Boeing 777. Seating very good. As many reviewers mention the screen is small with a limited amount of films. Overall staff very good although one member of staff forget to give bread rolls out with the dinner until asked. The same member of staff also forgot requested drinks. Very good boarding procedure and disembarkment Overall a pleasant flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages