British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 320 reviews
5/10
4 star Skytrax Rating
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3/10

British Airways customer review

(United Kingdom)

LHR to YVR. September 29 2014. I've been a loyal BA passenger for years but after three recent flights that's not going to be the case any more. How BA have the audacity to screen 'BA A Very British Airline' on their IFE is beyond me! While the film chronicles the supposed high standards and rigorous staff selection and training the reality is altogether different. The food on BA85 LHR to YVR was atrocious - dried chicken sitting in a dubious brown 'sauce'. The service was unsmiling unhelpful and inattentive. BA used to have a good IFE selection. Not anymore! Very unimaginative selection of films TV and audio programs. I've recently travelled on Qantas and Air Canada on long haul and both carriers far superior to BA. Air Canada has significantly improved it's standards.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

BA 084. YVR to LHR on August 28 2014. Premium economy. Much below previous experiences flying in this cabin on BA. Staff were indifferent and inattentive. The meals were deplorable! Despite being a small cabin there was only one meal choice left half way through the dinner service - a very heavy and overly rich pasta dish accompanied by an equally heavy piece of dry chocolate cake. Hardly suitable food for a long flight. Breakfast was worse - an equally heavy fruit muffin and tea or coffee. Very poor! A number of seats in this cabin have metal boxes underneath rendering the much-advertised additional leg room useless. IFE far below what it used to be in terms of quality and variety of programming. A very unpleasant experience and definitely not worth the additional cost.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LHR to Amman Jordan Airbus 321. Outward flight delayed 2 hours due to unloading a bag and technical problems on the ground. Flight completely full upgraded to Club World. Cabin crew there excellent and attentive. Seat comfort was OK but not special. Food was good. One very small toilet next to the pilot door for Club World passengers. Terminal 1 on its last legs but check in was quick. Return trip was in Economy-what a difference!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(Australia)

LHR-HKG on the new A380 in premium economy and it was a great trip staff were friendly and the food was very good for a gluten free meal. The only thing that I think they could improve on which Cathay has is the dedicated check in and boarding for there flights other than that it was an enjoyable trip.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(Ireland)

First and last time flying with BA upgraded the 4 of us to Premium Economy at £199 each for 4 of us a complete waste of money. Have done this with Virgin on occasions for long haul flights and its so worth the money and not as expensive. Food terrible crew and staff not friendly no drinks offered only when handing out food. None of us could eat the food it was so bad. On a 9 hour flight we were hungry. Don't waste your money upgrading I wish I had read reviews before I left.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(Australia)

Flew SYD-SIN and had a reasonably comfortable trip. Problem is I didn't see much of the staff in premium economy and they were not very smiley either harassed looking. Service definitely down none of the goodies you used to get like snacks and plenty of water. Everyone rather terse I thought and not helpful. Not my favourite to fly. The aisle and seat space are for pixies not real people.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(Canada)

Travelled YYZ-LHR-ARN and return in mid August. Check in at Pearson was a bit delayed (only one counter open 2-3 hrs before departure although it is advised that passengers arrive that early). Premium economy cabin inside the Boeing 787 (Dreamliner) is very pleasant and the flight from Toronto to London was very comfortable. Transfer at LHR T5 takes time is something I learned on this trip. 1hr connection is for sure pushing it and you're likely to miss your onward connection with anything less than 1.5 hrs transfer time. We missed our connection to ARN (our connection was only 1hr) because of the long line ups at the transfer centre. The fact that you go through security again in LHR takes some time as well. On my way back to Toronto check in at Stockholm's Arlanda Airport was easy and very smooth. The flight to LHR went fine and I had to spend almost an hour lining up at transfer centre going through security. This is the part of the transfer that for sure takes time. After a train ride to the C gates and a fairly smooth boarding I was onboard the flight to Toronto. I had been upgraded to Business class which was pleasant. Service onboard was professional and courteous. Landing in Toronto was a bit delayed due delayed take off from Heathrow. My overall w BA was good. However transfer in LHR is probably one of the more lengthier ones in Europe I think. I preferred the short transfer at KEF on my last trip to Sweden a few months ago.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

We flew BA Gatwick to Grenada - first time with BA and only due to dates having been dedicated Virgin customers. We upgraded to "Premium Economy" and apart from the extra leg room (ideal for hubby but no odds to me at 5'3"). No benefit and total waste of money at almost double cost of upgrading with Virgin! Service was not great and food was awful - "welcome on board" drink in Premium Economy was orange juice in round plastic carton. Virgin offers orange juice or champagne in a glass. No idea what food was on offer as no menu provided and just a disgruntled "chicken or beef" response when asked stewardess. Old and tatty plane very small TVs. First and last time flying with BA - will change dates of holiday in future to ensure Virgin flight. Overall this over-priced upgrade didn't even compare with Virgin's economy service. I would strongly recommend don't waste your money or better still go with Virgin.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United States)

We flew Premium Economy on BA from Boston to London then London to Johannesburg. The seats were comfortable and the leg room was ample enough even for an over 6 feet passenger. The flight attendants were very attentive. Having flown Air France Premium economy in September 2013 I must say that the BA Premium Economy is much better than that in the French airline. It was really worth the extra money.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

We paid £2500 to upgrade to world traveller plus when we got to departure lounge we were upgraded to business class which was brilliant but air hostess made a point of letting us known plus other people that we had a free upgrade. On the return journey in world traveller plus not happy table broken and air steward very sarcastic food very bad plus stewards seemed as if they were doing you a favour. Paid a lot of money to fly to Maldives have no choice to fly BA to go direct stewards male or female need to remember that we are customers paying a lot of money for a service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages