British Airways customer review
6 reviews Thomas Kingston (United Kingdom)
After my flight to Vienna with BA I was hoping for a slight improvement on the way back - however the service was very boring. Drink service was rushed with the stewardess pouring an entire miniature of vodka into a drink before putting a drop of Tomato juice in when I asked for a Tomato and Vodka - unpalatable. Was glad to be off the plane in all fairness. Hoping that one day BA will wow me.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Vienna to London |
| Date Flown | November 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
6 reviews Thomas Kingston (United Kingdom)
Slightly disappointing flight in an aircraft that was showing it's age. It seems very little effort is put into cabin decor meaning it looks quite tawdry in all fairness. Food was okay - ham and cheese croissant - but nothing to write home about. Seats weren't great for someone my height and all in all I was left feeling underwhelmed - budget level offerings at a high price
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Vienna |
| Date Flown | November 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Andrew Hickling (United Kingdom)
LHR-FCO and return outbound A321 new Club Europe seating, return Boeing 767. I've not flown Club Europe for some years and wasn't looking forward to the flight due to the new seat pitch which is the same as economy. I was fortunate on both journeys to secure a seat in row 1 where you do have extra legroom. The only other seat with extra leg room is the emergency exit row. The food and drink selection was good and the service from the crew was excellent on the return leg.
| Aircraft | A321 and B767 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LHR to FCO |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Gray (United Kingdom)
It appears BA continues to adopt a “do as little as possible” for this route, presumably due to their monopoly. The aircraft and cabin is looking tired/old, and decidedly mediocre compared to recent business class flights with Emirates, Etihad and Qatar Airways. Outward excellent service from cabin and flight deck crew. My seat (2K) was shockingly filthy. It had been cleared since the last passenger, but I noticed much ingrained filth e.g. food /drink splatters on the cabin wall, crumbs in seat folds/gaps and stained cover, all sorts of debris on floor in gaps/cracks, and remarkably grimy carpet. Cabin attendant offered me choice of the empty seats, but on inspection these were in a similarly grim state. Seat was OK for comfort, but mediocre IFE choice with very poor quality screen. Meal service was good for food and drink, although dirty environment was off-putting. Lacto Veg’ meal much improved since last tried. Pantry service is underwhelming in places e.g. Mars Bars and KitKats are tragically promoted as retro, but some nice ice cream. Return in 1K, and excellent service from cabin and flight deck crew. I'm ridiculously grateful that this cabin is clean. Tired, so skipped dinner. Decided to watch a short TV programme and found much better picture quality on screen compared to outward, although even less programme choice. I found seat comfort mediocre in bed mode, but got five hours of sleep. The cabin layout is clearly designed to maximise passenger numbers without much thought for their comfort. Awake for breakfast, so when attendants were offering bacon rolls I asked for my wife and my requested Lacto Veg Meals. Staff returned ashen faced, and profusely apologising, with two neatly wrapped and labelled plain white bread rolls. Such bad service, and a lack of joined-up thinking! You couldn’t make it up. Post-flight I found the BA customer complaints dept to be dreadful, and left me far more disappointed with the service than at the end of my flights.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Grand Cayman via Nassau |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive Drake (United Kingdom)
Flight home was as good as the flight out. Had long delay to depart, in part from a missing passenger who checked in, then disappeared - one of those mysteries about airline travel that happens from time to time. Meanwhile a full plane of passengers were delayed in total by 90 mins. A320 was newly refurbished and clean. So called "new" Club Europe seats were installed, and as I was in row 1 it was okay. The menu was identical to the outbound and the beef main course was was terrific. It was the sort of meal that I would have happily paid £20 for in a quality bistro. FAs were great. The Chinese FA was the sort that understand customer service. Her colleague was closer to retirement and seemed to be on another planet most of the time. At the half way point I wanted another gin and tonic, but they had run out of both ice and proper "glasses". On arrival to LHR we were parked miles away from the Terminal. No reasons was given. All in all, a very good experience.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Santorini to LHR |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Andrew Coogans (United Kingdom)
Once boarded there was a technical fault with air conditioning and the cabin got very hot. The cabin crew did offer cold water to keep all passengers cool, and delay was only around 20 minutes. Once airborne, drinks and snacks were served. Seating on A319 was comfortable for a short flight. At GLA Airport the parking stands are so far away from the main terminal and pick up points, and changes to the airport in the past couple of years have increased the walking distance. This is annoying if you only have hand luggage and want a quick getaway, especially on a late night arrival. One sees Easyjet and Ryanair passengers passing through the arrivals process much quicker.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Glasgow |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Reed (United Kingdom)
Disappointed. The food was poor, my wife's steak could have been anything, my curry had a tiny piece of chicken. The cabin was less than half full but cabin crew hadn't time to bring a glass of wine. After the meal, staff disappeared. No after dinner drink offered, no refreshments during the night. For the price this could have been a lot better. Return on old B747 was better.
| Aircraft | Airbus A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Johannesburg |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Aaron Edy (United Kingdom)
This is my 3rd flight with BA in 8 months and the worst yet. The customer service and communication is appalling. Originally my return flight was from Rome to London Gatwick but my flight was cancelled due to issues at Rome airport. But instead of BA getting in contact with me in regards to this, the third party company I booked the flights with had to. When Checking in they tried to charge me for baggage again although already paid for. When I spoke to them on the phone, they just tried to fob me off to other numbers even though I called the Customer Service number. This is a shame because for once the actual flight and flight service was good which is surprising. But as a result of the rudeness, lack of communication and appalling customer service I'm very unlikely to ever use them again.
| Aircraft | Boeing 737 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Naples to London Gatwick |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Roger Stone (Australia)
British Airways never fails to surprise. I find the business lounge in Geneva quite reasonable and on this last occasion was impressed with the manner in which the Lounge Manager handled a cranky passenger who was accusing him of destroying her favourite newspapers. Then, once on-board, I discovered that Business Class on some of BA's European routes have a seat-pitch that almost prevents gaining entry to the window seats! For those used to flying Qantas domestic economy in Australia think of a forward seat in economy with the middle seat kept empty: and that's it! On the other hand, service and food was excellent and the flight crew commentary was superb. BA have an excellent in-flight magazine.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Geneva to London |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Vincent (Australia)
Flight was delayed 2 hours - I was given reasonable notice, but then had to rearrange my connecting flight and ended up with a lot more time at Heathrow than I would have liked. Check-in was fine, and cabin staff attentive, food average - but I do have an issue with space. The 747 fuselage tapers at the back - there's not enough room for 3-4-3 seating, and rows 51 on have 2-4-2 configuration. Rows 49/50 don't have enough room for 3-4-3 seating either, but BA do it anyway by sneakily making the outer seats narrower than the rest. I endured a 9 hour night flight in one of these horrible seats, my back was twisted and sore for weeks after. This is just not acceptable for a long-haul flight, especially at night - BA charges extra for seats identified as having more room, by the same principle these seats should be advertised as having less room and cash-back offered for anyone prepared to accept them (small children, perhaps).
| Aircraft | B747-400 / A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Berlin via London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
