British Airways customer review
3 reviews Darran Burr (United Kingdom)
Having read many reviews on here I was somewhat sceptical about flying Club World with BA, however, I was pleasantly surprised by the comfort, service and overall experience that we enjoyed on this 13 hour flight to Kuala Lumpur. We had front row seats 10A and 10B, 10A window seat is reverse facing and 10B is an aisle forward facing seat, the seats were very comfortable and we got a solid 8 hours sleep. We were concerned that seat 10B would get disturbance from the galley and washroom which were in front of it, however, this was not the case and would recommend this seat, it also has no one stepping over you to get out of their seat, seat 10A gives good privacy if needed by raising the divider, but you do have to step over the legs of the person in seat 11B to get out, not a huge problem but sometimes difficult when dark. Very attentive and cheery cabin crew, they maintained this good level of service for the full 13hour flight. The food was just about acceptable, champagne was offered pre take off and during flight, wine selections ok. I would be happy to travel BA Club World again on this 777-200 aircraft in seats 10AB or 10JK, but I do prefer the Upper Deck on the 747, sad will be the day they retire the good old Jumbo, I'm not a lover of the new A380.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to KUL |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Charles Kemp (United Kingdom)
LHR-BKK-LHR. Started badly with all the Ryanairesque baggage warnings at Terminal 5. BA's low 23kg baggage allowance had me nervy. Seating offered less legroom than competitors and seat not very comfy. Outward food superb, best economy meal I've had in a long time. Return trip horrible. At check-in I was under 30kg but over the 23kg derisory BA limit. Was asked for £65 more but declined. When I quoted Thai Airways 30kg limit I was invited to buy a ticket with them. So I had to put on loads of clothes and dump a few cheap items to get my boarding pass. On the plane I had to sit next to a very fat man (not BAs fault) and the food was disgusting. Some rubber chicken with four strips of gravy-sodden potato wedges. No vegetables. Second meal only accompanied by tasteless square of sponge. No salad, yoghurt or other goodies. Between the 2 meals a goody box was given out with an oat bar and a few other bits which was nice. IFE had the smallest screen I have ever seen, and a poor choice of films. Return flight journey progress constantly broke down. Generally, a poor experience considering BA's prices. Will not be using BA again.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Bangkok |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Richard Wilson (United Kingdom)
LHR-NCL-LHR economy on newly refitted Airbus narrowbody. The seats have so little legroom, it has the feeling of a budget airline (far from budget prices!) but OK for a short flight. The problem is this seat configuration is used throughout Europe and it's possible to be in such cramped conditions for a longer flight. Upgrading to business isn't a solution as there's no extra legroom on these planes. Have flown both Swiss and Norwegian in the past few weeks as well. Both had more legroom. Would recommend Norwegian (great airline - cheap, comfy, free wifi) but not Swiss (dreadful customer service). BA cabin staff continue to be very mixed : some attentive, polite and helpful. Others are downright rude (as one was on this flight) Overall, BA can be great, but sometimes not so much.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to NCL |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
6 reviews Bob Motto (United Kingdom)
Recently flew BA from LHR to ORD, 64A, Upper Deck in Club World. Excellent experience with great service and a good food selection too. The crew were professional and very attentive but the ration of crew to passengers hels as there are only 20 seats on the upper deck with two dedicated crew. The seat was comfortable with plenty of room and storage under the windows was a great help too. The inflight entertainment was OK but the selection was very limited compared to what it used to be, BA could do more to add a much wider variety to its film selection, otherwise a great flight.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Chicago O'Hare |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bob Motto (United Kingdom)
Flew First Class 2A from Chicago to London, easy boarding and excellent service provided at all times by the cabin crew in First Class. The food was excellent and a good selection available too. Breakfast was good with a nice selection with plenty of organge juice and tea which came in a pot which was a lovely touch. If you are flying British Airways and connecting from an American Airlines domestic flight do note that you can now transfer from T3 to T5 at Chicago airside by shuttle bus which runs every 30 mins thus avoiding the security lines in T5, this applies only to BA Passengers tranferring from an American Airlines or American Eagle flight to a British Airways flight.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | ORD to LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Pauline James (United States)
I was amazed that this airline charges extra to book a seat in advance. I have never seen that on any of the non-discount carriers, especially in business class. When I pay for a business seat I expect that seat section will be free and I won't be charged for another $147. The b-class is not uncomfortable, just configured weirdly, with little storage space near the seat. The FAs have to constantly lean over the person in the aisle to get to the person at the window, which is annoying and probably makes extra work for them. The food was flat out lousy-it looked like bad microwave fare. The service was OK, nothing special. Although I wasn't going to watch any in-flight entertainment, I did check it out. Pretty meager selection. If given a choice, I don't think I will fly BA after this trip is over.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Vancouver Canada to London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Robert Borman (United States)
First leg CAI-LHR was on time, flight crew was pleasant, but the seating was very cramped and legroom almost non-existent. The second leg LHR-JFK wasn't much different with helpful crew but horrible seating space. My knees were pressed against the seat in front of me constantly and had to relieve them one at a time. It used to be a flagship carrier but now it's not much better than a budget airline. Will do my best to avoid.
| Aircraft | A321 / Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAI to JFK via LHR |
| Date Flown | September 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
N Reeves (United Kingdom)
Travelled in party of four with prebooked seating 4 abreast outbound, 2 abreast inbound. Cabin clean, well presented and tidy with good welcome. Not a full flight but approx 80% loading. The level of service from cabin staff was excellent. Service got underway quickly with full choice of menu and drinks available. Good, clear and short information from flight deck. Toilets were clean and tidy throughout flight. Lights dimmed two and a half hours into flight to allow rest with water rounds taking place by cabin crew. Good English breakfast served 1.5 hours out of JNB. Return flight good with attentive cabin staff and quiet cabin enabling some sleep. Food did not seem to be of such a good standard on this leg. BA on these flights provided excellent service and we were impressed. TV screens a little too small.
| Aircraft | Boeing 747- 400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to JNB |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Dalgleish (United Kingdom)
BA is getting more like a budget airline every time I fly. I now have to pay £15 to choose a seat when I book in and then wait an unreasonable time to board. Fast track were called forward first and about 80% of the passengers went that way. When I finally got to the front I asked if all the fast track were fast track and was told "no but we are not allowed to make them go to the general boarding queue" so what is the point. Easyjet and Norwegian are far better than BA for short haul and any Middle East airline for long haul. Try harder BA please!
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Heathrow to Brussels |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Benjamin Bar (Israel)
Flight on time, nice crew on the plane, very comfortable seat and great food. Snacks and beverages served during my 6 hour flight. The entertainment system screen was big, but with not a lot of TV shows and movies. Everything was perfect, even the arrival was great.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Tel Aviv to London LHR |
| Date Flown | December 2014 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
