British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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8/10

British Airways customer review

(United States)

Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was very good and the service staff were all very nice and attentive. We had a long layover at Gatwick before flying EasyJet to Inverness. Couldn't use the BA lounge after our flight, but understand that is not the case at Heathrow. Don't know why. We used rewards to fly Club World and really enjoyed. We have flown BA long haul several times and they have earned our return business.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteOrlando to London
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

British Airways customer review

(Australia)

I might have been in economy for service, food and seating, 8 abreast. No room to move. If you are over 80kg or 6', you're squashed completely. WC clean with paper towels. Adequate IFE. The difference between older crew on prior sectors and young cabin crew on this flight was stark. They were polite and totally wooden. On past sectors the older crew took the time to know you and, as a frequent flyer, even say thanks for choosing BA. Hung clothes returned crushed. The dinner was the same as Jet Airways domestic economy. Breakfast at 03.30 a bit of fruit, tepid tea, pastry and egg roll served out of alfoil. Club World is like a stretched Economy with a Business Class fare.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Sydney
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

British Airways customer review

(United Kingdom)

Concord lounge was more business class then first. Boarding smooth, aircraft clean. Didn't like the seat much, B777 the seat is closer to the windows then the A800 which is more preferable for me. Crew professional, no WIFI, just repeat that no WIFI, food selection limited as they had a 'catering issue'. If I booked and paid for First Class I shouldn't have to hear they had a catering issue. I had the sampler selection without the wine coupling. The portion were small so had to ask for more food from a la carte, overall the food was not fantastic. Saving grace has to be BA cabin crew very polite and attentive.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLHR to IAD
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United Kingdom)

Having read many reviews on here I was somewhat sceptical about flying Club World with BA, however, I was pleasantly surprised by the comfort, service and overall experience that we enjoyed on this 13 hour flight to Kuala Lumpur. We had front row seats 10A and 10B, 10A window seat is reverse facing and 10B is an aisle forward facing seat, the seats were very comfortable and we got a solid 8 hours sleep. We were concerned that seat 10B would get disturbance from the galley and washroom which were in front of it, however, this was not the case and would recommend this seat, it also has no one stepping over you to get out of their seat, seat 10A gives good privacy if needed by raising the divider, but you do have to step over the legs of the person in seat 11B to get out, not a huge problem but sometimes difficult when dark. Very attentive and cheery cabin crew, they maintained this good level of service for the full 13hour flight. The food was just about acceptable, champagne was offered pre take off and during flight, wine selections ok. I would be happy to travel BA Club World again on this 777-200 aircraft in seats 10AB or 10JK, but I do prefer the Upper Deck on the 747, sad will be the day they retire the good old Jumbo, I'm not a lover of the new A380.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to KUL
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

LHR-BKK-LHR. Started badly with all the Ryanairesque baggage warnings at Terminal 5. BA's low 23kg baggage allowance had me nervy. Seating offered less legroom than competitors and seat not very comfy. Outward food superb, best economy meal I've had in a long time. Return trip horrible. At check-in I was under 30kg but over the 23kg derisory BA limit. Was asked for £65 more but declined. When I quoted Thai Airways 30kg limit I was invited to buy a ticket with them. So I had to put on loads of clothes and dump a few cheap items to get my boarding pass. On the plane I had to sit next to a very fat man (not BAs fault) and the food was disgusting. Some rubber chicken with four strips of gravy-sodden potato wedges. No vegetables. Second meal only accompanied by tasteless square of sponge. No salad, yoghurt or other goodies. Between the 2 meals a goody box was given out with an oat bar and a few other bits which was nice. IFE had the smallest screen I have ever seen, and a poor choice of films. Return flight journey progress constantly broke down. Generally, a poor experience considering BA's prices. Will not be using BA again.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

LHR-NCL-LHR economy on newly refitted Airbus narrowbody. The seats have so little legroom, it has the feeling of a budget airline (far from budget prices!) but OK for a short flight. The problem is this seat configuration is used throughout Europe and it's possible to be in such cramped conditions for a longer flight. Upgrading to business isn't a solution as there's no extra legroom on these planes. Have flown both Swiss and Norwegian in the past few weeks as well. Both had more legroom. Would recommend Norwegian (great airline - cheap, comfy, free wifi) but not Swiss (dreadful customer service). BA cabin staff continue to be very mixed : some attentive, polite and helpful. Others are downright rude (as one was on this flight) Overall, BA can be great, but sometimes not so much.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to NCL
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Recently flew BA from LHR to ORD, 64A, Upper Deck in Club World. Excellent experience with great service and a good food selection too. The crew were professional and very attentive but the ration of crew to passengers hels as there are only 20 seats on the upper deck with two dedicated crew. The seat was comfortable with plenty of room and storage under the windows was a great help too. The inflight entertainment was OK but the selection was very limited compared to what it used to be, BA could do more to add a much wider variety to its film selection, otherwise a great flight.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Chicago O'Hare
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

Flew First Class 2A from Chicago to London, easy boarding and excellent service provided at all times by the cabin crew in First Class. The food was excellent and a good selection available too. Breakfast was good with a nice selection with plenty of organge juice and tea which came in a pot which was a lovely touch. If you are flying British Airways and connecting from an American Airlines domestic flight do note that you can now transfer from T3 to T5 at Chicago airside by shuttle bus which runs every 30 mins thus avoiding the security lines in T5, this applies only to BA Passengers tranferring from an American Airlines or American Eagle flight to a British Airways flight.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteORD to LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United States)

I was amazed that this airline charges extra to book a seat in advance. I have never seen that on any of the non-discount carriers, especially in business class. When I pay for a business seat I expect that seat section will be free and I won't be charged for another $147. The b-class is not uncomfortable, just configured weirdly, with little storage space near the seat. The FAs have to constantly lean over the person in the aisle to get to the person at the window, which is annoying and probably makes extra work for them. The food was flat out lousy-it looked like bad microwave fare. The service was OK, nothing special. Although I wasn't going to watch any in-flight entertainment, I did check it out. Pretty meager selection. If given a choice, I don't think I will fly BA after this trip is over.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver Canada to London
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

British Airways customer review

(United States)

First leg CAI-LHR was on time, flight crew was pleasant, but the seating was very cramped and legroom almost non-existent. The second leg LHR-JFK wasn't much different with helpful crew but horrible seating space. My knees were pressed against the seat in front of me constantly and had to relieve them one at a time. It used to be a flagship carrier but now it's not much better than a budget airline. Will do my best to avoid.
AircraftA321 / Boeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAI to JFK via LHR
Date FlownSeptember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages