British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3777 reviews
5/10
4 star Skytrax Rating
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8/10

British Airways customer review

(United States)

Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was good and the staff were very nice and attentive. We had a long layover at Gatwick before flying easyJet to Inverness. Couldn't use the BA lounge after our flight, but understand that is not the case at Heathrow. Don't know why. We used rewards to fly Club World and enjoyed it. We have flown BA long haul several times and they have earned our return business.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteOrlando to London
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

I had the misfortune to travel up to Newcastle on a hand-baggage only fare which, for some reason, doesn't entitle you to choose a seat. I was allocated seat 11A which had the tightest leg-room I have experienced, luckily it was only a short 50 min flight. These fares aren't cheap and BA seem to be focussing more on extracting as much money as possible rather than providing a good service which is a real shame.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Newcastle
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

Day trip to Vienna, used BA Economy as their Business Class fares are a complete rip off on BA these days. Heathrow T3 departure experience is quite shoddy compared to T2 or main BA flights out of T5. Service onboard the flight was perfunctory at best, and staff seem to perform to a script - in some cases portray the feeling that because they wear a BA uniform they think they are so excellent - a sad fact is their standards are below several major European airlines. The Purser, CSD (or whichever grand title they give to cabin staff) on outbound flight spent a lot of time giggling in the galley like a 6 year old child, and then proceeded to make the PA announcements in the campest and most disrespectful tone of voice - again, this seemed to be done for the amusement of his fellow t-d's. As a oneworld Emerald (not with BA!), I stick with oneworld members, but Austrian offer a much better service and quality standard than BA.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLHR to VIE return
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

British Airways customer review

(United States)

Let me just start off by saying that I'm an educator, and I have the patience of a saint. This being said, after my first flight with BA when my luggage stayed in Tampa and didn't make it to the UK until four days after I'd arrived, I stayed fairly calm. Mistakes are made. My flight had been canceled (which seems like commonplace at BA), and was re-booked after only three hours on the phone. When I ventured to take my trip home, I was notified via text message that my flight had been canceled yet again. After speaking to a calm man about my horrible experience thus far, he informed me of a customer care number that I could call and complain about my flight. Let's remember I'm a teacher, and I also payed $1,800 for this trip. That's an entire months pay just so we all know. I'm meant to leave tomorrow and still have not received confirmation via email. I cannot reach BA via telephone. I've not been given proper accommodations to resolve my dissatisfaction with BA. Needless to say I will never fly BA again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Tampa International
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

The baggage check in took forever, it was 45-50min of standing in the queue. The flight looked good and well maintained 777. Inflight entertainment was good and updated to latest movies, documentaries, talk shows 5* for that. The seating space was just about good enough. Be careful of the head set it can get in the way and snap. The air conditioner was not up to the mark so it was warm in the cabin. The inflight food was extremely hot, in short it was burnt. The answer from the flight crew when someone asked for a second helping of 150ml coke can is that they needed to keep stock for the return flight. This was the first time in 12+yr of international travel of hearing this excuse.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR-BOM
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

British Airways customer review

(Singapore)

Flight was decent. Have to say the seat was rather cramp. I'm 180cm, or 5 foot 9, sat at seat 32F. Inflight entertainment was alright, but do take note to always unplug the headset whenever you get out of your seat. It damages easily if it gets caught on something. I had to change 2 headsets because of that, because being in a aisle seat, you have to get off when someone wants to use the lavatory, thus remember to unplug it if you intend to get up from your seat. Service was alright. I requested for eye shades, and it came about 1hr later, crew must have forgotten about my request. I didn't pursue it as I thought I could just head to the back galley and request for them after my movie. In terms of food, it was appalling and greasy. Overall, I will not say never again, but given a choice, I'd look out for Singapore Airlines first, then the big 3 Gulf carriers. For the right price I'd do BA again, otherwise, there are better ways to suffer than that cramped seat
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Singapire
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

LHR to KUL. Bag drop off took much longer than expected especially as we had already checked and printed our boarding passes. Full plane left about 45 mins late. Food and drink better than expected, as was cabin crew service and seat comfort. Friendly and efficient service. I suspect the plane might have seen better days given that the entertainment system was ancient - no games, small screen compared with the likes of Singapore Airlines, Emirates etc. Some cost cutting evident - no menus, hot towels, metal cutlery - which is fine by me. Would be happy to fly with them again.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United States)

Both flights on time, aircraft appeared to be well maintained. BA should be commended for retaining 9-abreat seating in the 777, legroom is adequate and adjustable headrest is a nice touch. AVOD was decent, with clear screen, though movie selection was not extensive. Catering was marginal on the outbound flight from Atlanta, with breakfast "croissant" being inedible, however, much better on the inbound flight from London. Cabin crew were professional, but utterly aloof, interacting with the passengers without the slightest hint of warmth. Not allowing seat selection until 24 hours prior to the flight (without paying extra) is a negative, in my opinion.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATL to LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United States)

Outbound flight to Athens was on time, but return flight delayed by almost 2 hours. Due to an equipment change the return was on a B767, and I was seated in the premium economy cabin, which was definitely more comfortable, and had the added benefit of AVOD, which is unavailable in the usual A320. I was pleasantly surprised to be served a warm meal on both sectors, which is more than I was expecting on an intra-European flight. Crew were professional, but not particularly helpful or engaging.
AircraftBoeing 767/Airbus A320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon Heathrow to Athens
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

British Airways customer review

(United States)

Flew to London Gatwick in Business Class, seats were quite comfortable. Reminded me of sleeping in berth on sailboat. Food was very good and the service staff were all very nice and attentive. We had a long layover at Gatwick before flying EasyJet to Inverness. Couldn't use the BA lounge after our flight, but understand that is not the case at Heathrow. Don't know why. We used rewards to fly Club World and really enjoyed. We have flown BA long haul several times and they have earned our return business.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteOrlando to London
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages