British Airways customer review
1 reviews Donna Miller (United States)
Considering BA's fares were high to begin with and you had to purchase your seats to secure in advance we still booked on the advice of our British son in law. Plane is so large takes a long time to board and disembark. We flew Premium Economy, seats are bigger and have leg room but they're not comfortable for some reason. Flight crew was fine and professional. Inflight entertainment was fine but new movie selection was small. Cabin and seats were clean and neat. Inflight kit consisted of socks, ear plugs, mask, pen and tiny toothpaste and brush. They offer pillows and blankets. But although the seats are wider, they weren't easy to get in and out of, and not just us a number of passengers contorted just to get out. The meals were fine, though served on a tiny tray loaded with food, the meal was pretty good. Not a lot of choices, to London, beef or pasta, from London back to LA, it was beef or fish. It was hot and there was a lot of food, a salad, small cheese and crackers. Roll butter and dessert but I'm not sure I'd say it was what BA's advertisement claims. It didn't feel it was a premium meal. They also served snacks but it was flashed on the overhead with no explanation of where to go to get the snacks. The entire plane was dark. The second meal was a breakfast, but not especially appealing. On the return to LA, it was a very odd casserole, rather dry and bland. The flight was smooth and arrived on time, coming back we were an hour late waiting as the pilot informed us of sixty passengers arriving late from Germany. They lost one of our suitcases enroute, we arrived on Thursday afternoon, the bag was delivered late Friday night to our hotel, no offer to help with expense of having to buy what was needed until bag was found. Not even an email or text, we finally asked the hotel who said it arrived midnight Friday, we weren't notified by BA until Saturday afternoon. We ended up spending quite a lot buying shirts, underwear and shorts to get by. If we'd known they had found the bag we wouldn't have spent the money. Poor communication on their part. Not an apology or sorry for the inconvenience. I guess they figured we should be grateful we got the bag at all. I doubt we'd fly BA again sadly I'd hoped for something special.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Los Angeles to Milan via LHR |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Yang Zhou (South Korea)
Had a very unpleasant experience with BA this time. They changed our family seats without warning. First time flying with two babies, booked the ticket and reserved two seats together sitting together with husband. Both babies are lap seat. Two days before the flight I called the BA service to make sure our seats and ticket are all fine and got a positive answer. On the day of boarding found out out seats are moved apart. For 12 hours flight, our family seats are arranged far apart. After more than 40 minutes standing at the counter waiting for the coordination, we could sit across the aisle when we get on the plane. No food for my 2 year old. If we are not allowed to bring food onto the plane, what do BA expect baby can eat? No help from staff with any service. When babies are crying and very restless we didn't get any help from BA staff. When I flew with other airlines, flight attendant brought small toys to help distract and entertain baby. BA forgot to unload out stroller when we landed.
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | Seoul to London |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
N Sunder (United States)
Outbound flight to Athens was on time, but return flight delayed by almost 2 hours. Due to an equipment change the return was on a B767, and I was seated in the premium economy cabin, which was definitely more comfortable, and had the added benefit of AVOD, which is unavailable in the usual A320. I was pleasantly surprised to be served a warm meal on both sectors, which is more than I was expecting on an intra-European flight. Crew were professional, but not particularly helpful or engaging.
| Aircraft | Boeing 767/Airbus A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London Heathrow to Athens |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Powell (United States)
Overall, it was good. The flight attendants were friendly and helpful. The seat were fairly comfortable with plenty of storage space on the sides. The food and entertainment were fine. My husband's screen would not work at first, but the flight attendant fixed it in a few minutes. The cabin was clean. One of the seats did have a broken piece of plastic where the cup holder was. It could have pinched or cut someone. We were happy with the flights.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Chicago to Paris via London |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Heather Worthington (United Kingdom)
Our night flight was delayed by nearly an hour; not the fault of the airline but a contributory factor to our disappointment with BA on this flight (17th June 2015). We paid extra for our Premium Economy tickets, then extra again to reserve seats, and past experience with BA and with equivalent seats/service on Virgin Atlantic had led us to expect value for money and some small rewards for the extra costs. Not this flight, however, where the only real benefit appeared to be a small amount of extra legroom. We were last to board after First, Business and Economy. Where customers in Premium Economy used to be greeted with the choice of a glass of fizz or orange juice, now it is water or juice. Once we had taken off, drinks were served; fine, but when the steward came to collect the empty glass/bottle, he knocked the glass onto the floor, where it broke - the staff were all rushed and seemed to be short on numbers perhaps? I was made to feel that the breakage was my fault! Dinner did not arrive until after 11pm, by which time I had rather lost interest, as had my partner. So far, our extra costs had bought us extra leg room and one glass of wine (I was not offered a second, possibly because of my crime of causing the steward to break a glass). Overnight, by contrast to other night flights, the lights were never fully dimmed; there were no offers of water/orange juice to prevent dehydration. The promised (on the menu card) morning 'light snack' and coffee/tea/fruit juice was a hastily delivered piece of dried-up cake and a weak coffee - no mention of fruit juice. I couldn't really see what my extra costs were getting me that those in Economy had for less - the extra leg room was rather negated by the passenger in front's fully reclined seat. I will not, if at all possible, be travelling with BA again. It left a rather sour taste at the end of our holiday.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Washington DC to Heathrow |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Kevin Barrance (United Kingdom)
This review refers to a return trip from India BOM-LHR in Premium Economy. The seating is fine in this class and is definitely worth the extra from standard economy in terms of the leg room. However that's where it ends. The service compared with Business which I travelled out in, is woeful. The BA cabin staff seem to treat anybody not flying in Business or First as second-class citizens and barely do their job. That and the awful food - the worst I've had on a long haul flight has made me seriously re-think my choice of carrier next time I fly the route.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | BOM-LHR |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Conrad Winchester (United Kingdom)
BA006 19th May 2015. Awful premium economy service - bad old cabin with faulty inflight entertainment and they even split my wife and I up when travelling back from Japan - how is that acceptable?
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Evans (United Kingdom)
Flew from Heathrow to San Francisco on May 1st with BA. What a disappointment! I had to pay over £120 to sit next to my husband having already paid for the flight. Then we couldn't access the entertainment for over 90 minutes at the start of the flight due to some technical problem and again later in the flight it went off for about 60 minutes presumably due to the same problem. Our first meal was served more or less straight away and it was OK typical airline fare but there was then over 7 hour wait for the next meal which was laughably called afternoon tea one piece of bread cut into quarters with chicken and a scone with cream and butter. Four hours after the main meal they ran out of snacks and when my husband went in search of something to eat they gave him two packs of nuts and said they were for the return journey! Don't they stock up before picking up the next passengers? Luckily my husband always carries chocolate bars with him as he is diabetic but heaven knows what might have happened had he needed food from the staff. Before half way two of the toilets went out of service so there were some queues. Would I fly BA again certainly not long haul although unfortunately I have to return to Heathrow with them from Boston today.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Peter Gordon (United Kingdom)
LHR-YYZ in World Traveller Plus (upgrade) in a 777 YYZ-LHR in Economy in a 747. I got an upgrade for the outbound flight which was a bonus. There were a few niggles on the outbound flight. Sound cancelling headphones but the sound quality was poor even at maximum volume. The reading light worked but was inadequate (probably because it was too far away). The cabin temperature was a little erratic and there were queues for the four toilets in economy (it could have been a problem if we had been flying through prolonged turbulence). But as I said these were just niggles - I enjoyed the upgrade and the flight. The return was delayed and the APU unserviceable (not uncommon with a 747). We had to wait for a second air starter unit (if it requires twos order them in advance) and it got rather stuffy whilst waiting. The pilot kept us informed of what was happening. Once underway it was a good flight and I rested well. Cheerful and efficient crew in both directions. Food was good outbound and adequate inbound. Some areas for improvement but overall very good and would recommend BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Stevenson (United Kingdom)
Punta Cana - Gatwick. World Traveller Plus cabin on B777. I find this particular cabin very noisy possibly due to proximity of the engines. Seats are comfortable and leg room and elbow room significantly better than economy. The front row of World Traveller Pus has even more legroom but be warned that this is a mixed blessing since this row is fitted with shelves for strapping down babies cradles and if you sit next to a passenger who requires this facility then it will severely compromise your space. IFE was OK but nothing special. Main meal was OK but breakfast was an absolute disgrace; a dry cheese croissant and a small granola bar. No alternatives offered. I know this is not business class but for the premium I paid for World Traveller Plus I feel entitled to something better than this really very poor take it or leave it excuse for a breakfast. The drinks service was nothing special either; one round of juice or water before take off an offer of wine with dinner and another juice and water run after dinner. Then nothing until breakfast. Regarding the crew some were engaging and friendly but far too many others were offhand and unsmiling. When in all innocence I used a toilet in the Business Class cabin I found a member of cabin crew waiting for me when I emerged who promptly berated me for my mistake. Fair enough but when I explained that other passengers in World Traveller Plus had also used the toilets in Business Class I was virtually called a liar. I backed off from an argument but I found the experience upsetting and I simply couldn't get to sleep thereafter. I eventually disembarked at LGW hungry thirsty and a somewhat unhappy bunny. In summary World Traveller Plus is probably just about worth it for the extra comfort and space but don't get your expectations too high in terms of food and drink and be prepared for inconsistent inflight service.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
