British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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9/10

British Airways customer review

(Belgium)

Boarding delayed in MIA due to weather but BA kept passengers updated. On boarding, offered drinks and FA's welcomed passengers. After take-off, staff took meal order and came around with drink trolley. FA's checked on passengers and made sure if everyone was comfortable. Food at a high standard and filling. Entertainment system a bit outdated but movies very new. The seat was comfortable, but since it was a rear-facing seat it made the take-off a bit odd. LHR-BRU excellent service. Friendly FA's, nice meal and comfortable seat.
AircraftBoeing 777 / A320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMIA to BRU via LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

Our return flight from Barbados to England was delayed by 25 hours. The experience at the airport was dreadful - initially told that we would be updated every 15 minutes (that was the only update!) stuck airside with no food (all food outlets and shops shut), a free for all when some bottles of water arrived. Inability of BA ground staff to communicate with immigration (a walk of about 6 feet or a phone call), chaos when trying to give immigration cards back to hot, tired, thirsty and hungry passengers. The positive in all this was being put up in a hotel. Again - lack of communication. I was never contacted directly - people in the group were updated by BA on twitter. great if you have internet/twitter. Despite putting in a claim from BA for flight delay I have not yet had a response from a human being. Not sure re star ratings - this site does not appear to let me put a Zero star rating.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGatwick to Bridgetown
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

British Airways customer review

(Saudi Arabia)

Flight was picked because it got us from Riyadh, Saudi Arabia to Newcastle, UK in a reasonable amount of time. What BA failed to inform anyone was that despite advertising the flight from RUH to LHR as landing at 5.25am BST at LHR is that planes cannot land at LHR before 6am. So once landed and they taxied to the apron we had little time to get through transit to catch the Newcastle flight. We made it and got to Newcastle only to find that our two suitcases were there but my golf bag which I had paid for did not make that flight. It did make the next flight to Newcastle but I had already had to set off to make an appointment some 170 miles from Newcastle. It took 3 days for my golf bag to arrive at where I was staying. Not one word of apology from BA. The seats on the flights were ok, service of crew satisfactory, the headsets didn't work from RUH to LHR and I tried three sets. Best part was the hot bacon sandwich between LHR and NCL.
AircraftBoeing 747-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRUH to NCL via LHR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

British Airways customer review

(United States)

I have been a long time supporter of BA, but they have successfully managed to degrade the economy product to such an appalling level that I suspect that US based carriers now offer a better product. From ridiculously expensive fees to book seats in advance, to child-sized low quality meals on board, to planes on our route that only offer the dense 3-3-3 configuration, and new policies limiting the amount of Avios you can earn with economy tickets, I have had enough. My partner and I left both the transatlantic flight to LHR from PHL, as well as the LHR to TXL flight absolutely starving. A very sad state of affairs for BA.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RoutePHL to TXL via LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

British Airways customer review

(United Kingdom)

What on earth has happened to British Airways inflight meals? On our way out to Rome, we were told that the plane had to be changed, so when we were only offered a stone cold croissant with cheddar cheese in it I thought well, OK, maybe the reason for that is because of the change of planes so no hot meals available. However, on our return, not only did we have an hour delay (still not sure why that happened, we were traveling with a 1 year old baby, so it was quite stressful just waiting around), but on our flight our "meal" was half a sandwich with a bit of bacon and lettuce, they said chicken was in it, but I didn't have any in mine. That was it, no hot drink either, the drinks trolley did come round once so we were then offered a soft drink, or there were small spirits if you wanted them but the food was appalling. I'm not a fussy person, but I thought a meal on the plane consisted of something hot, I didn't have time to eat anything at the airport, and arrived home at midnight, I was starving.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Rome Fiumicino
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

British Airways customer review

(United States)

Travelled on August 8th when there was a power outage at London Heathrow which resulted in missing baggage. The way BA handled is pathetic with no proper communication regarding status of bags. I called several times and had to go to the airport twice. There was much confusion with the BA people claiming 2 of the tags issued were not found in their system so no claim was made for these missing bags. No follow up though I was promised they will call me later that day on the 10th. Finally the bags arrived on the 11th but the whole experience left me not wanting to travel with BA again.
AircraftBoeing 747
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Phoenix via LHR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

Flying out on Sunday received call from BA saying they are changing aircraft from A380 to B777 so were asking passengers if they could fly out earlier. I couldn't and there was no pressure to do so by the friendly agent. Check in at Dulles smooth, lounge surprisingly very nice (much above your usual state side) and opposite BA gate. Aircraft B777 full flight, probably around 100 business class passengers so too many to know by name and no effort was made by cabin crew. Seats cramped (as expected). Did not eat on board as had dined in the lounge. A few drinks, part of a film then tried to get some sleep on the 7 hour flight. Landed earlier then expected but then had to wait half hour for luggage . Overall Cabin Crew very good, aircraft clean. Nowadays if I fly First with BA I expect Business and if I fly Business I expect Economy plus. That way I'm not disappointed.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteWashington Dulles to Heathrow
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

British Airways customer review

(Italy)

Where shall I start, 4 hours delay or the days without my luggage? I came to Nassau for my wedding, me, my wife and our 3 best friends. We arrived to Nassau on Tuesday with 4 hours delay, but the most annoying part just begun. Our wedding was on Friday, me and my wife were without luggage until Thursday, due to hell knows what was going on in BA, my best mate, didn't receive his luggage for a week, and on my wedding he was best man, so I had to give him cloths to wear. We had to change the organized wedding date, to another, 3 days later. He received his luggage on a last day of his staying in Nassau. From the first day arrival, BA was contacting us and saying same thing, the luggage is coming next day, and that was for me 3 days, my friend 1 week. When I received my bag, they lost my key, that I gave in airport in Nassau to BA person, I signed the contract that I agree when my luggage arrive they can open it and check it. They lost my key and I had to cut my bag to eventually get my cloths. The plane was old, but pretty well maintained. Me and my wife slept half flight, but when we woke up, the cabin crew told us that we can't have warm food anymore - we had 3 hours to fly, and we were hungry. BA, you almost ruined my wedding, you ruined all my friends staying, he received his bag on a last day vacation. All BA flight to Nassau that week were all delayed, from 2 to 6 hours. Never, ever again.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Nassau
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

British Airways customer review

(Ireland)

This was my first time on a long haul flight with British Airways. I found the seats to be very comfortable until a woman in front pushed her seat right back so then the video screen was almost in my face. She refused to put it back when we asked politely. She got out of her seat and stood on my foot which had been recovering from a broken bone, then laughed with her friend. I detected she could cause trouble so decided it was time to move. I explained to the air hostess who immediately accommodated us. She came back a few minutes later to ask if I would like tea and if all was ok. She also brought a colleague with her. I found the staff to be ultra helpful and pleasant. The food was good quality for economy. Previously I would have flown Air Canada but I think British Airways are a better quality airline. I would have no hesitation in recommending British Airways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Vancouver via London Heathrow
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United Kingdom)

I fly 95% for pleasure and often take advantage of Avios reward flights coupled with BA Amex companion offers and with careful planning, we seem to always find something in business for my wife and I and then pay for our 6 yr old boy, which given his age, has to include the half term and summer holiday periods. My best experience recently was flying the to Las Vegas on an ageing B747, but this was overcome by the decision to offer us the option of sitting in the "Old" First Cabin, which my wife and I took full advantage of and was very comfortable, quiet and private. We did the same on the way back, but because of an aircraft change we found ourselves flying in a refurbished New First which was the icing on the cake (all of this for just £2000 each in the BA sale). This type of service can also be repeated on short haul with excellent food for an airline. My only gripes are the use of tiny A319's on the Paphos route which is too small a plane for such a long route and I'm not a big fan of the decision to reduce legroom in the new Club Europe, however the exclusion of the middle seat does give enough room for you legs. Having flown with Qantas and Emirates in Y Class recently I genuinely don't believe they are much further ahead of BA, my A380 experience on Qantas was distinctly ordinary for a premium product.
AircraftBoeing 747
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLHR to LAS
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages