British Airways customer review
Kwong Yu (United Kingdom)
Flew from Gatwick on 09/08/15 to Genoa to join a cruise. Whilst the aircraft was clean, everything else seems to be very old and fit for purpose for a display at a museum. At the back only one toilet was working. Seats very cramped and not comfortable. It was an 8am flight, to my horror only a small cold croissant with a bit of none descriptive cheese in the middle was served with a hot drink. Bearing in mind the flight price on Skyscanner for could have cost over GBP500 pounds. In the good old days British Airways flights from Manchester to Heathrow lasting about an hour served hot breakfast. It appears British Airways does not want to maintain its quality image and I am really disappointed on this flight.
| Aircraft | Boeing 737-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Genoa |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Kenneth Barton (Canada)
This was my first flight on a British Airways aircraft with the new, slimmer seats and I was quite appalled by the seat pitch (space between rows). The seat back in front of me (I was seated in 14C) was so close to my face that I could not hold up a magazine to read. I had to try to twist sideways in my seat and hold the magazine in the aisle. I passed on the light breakfast that was served because it just seemed like too much trouble to try and eat from a plastic box that would have been almost pressed against my chest. The cabin crew on my flight was very pleasant and professional and the aircraft interior was immaculate, but in the future I'll avoid British Airways within Europe. The single-aisle aircraft of Air France, which I fly regularly, are far more comfortable.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Toulouse |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Desmond Jones (United Kingdom)
They sold me tickets without any luggage allowance. I paid £100 to add 3 bags using their online system. When I took the return flight they charged me again. But this time double. So a reasonable £200 pound flight ended up costing me £600. I'll never fly with them again. They're more expensive than everyone else, and they've totally changed their luggage terms. What a complete rip off.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Copenhagen |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Colin Pay (United Kingdom)
No problems on this short flight. Left and arrived on time. Drink and snack served.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to DUB |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Lloyd (United Kingdom)
Not impressed. The cabin crew lacked energy and enthusiasm. Poor service. There was also rubbish left in the pocket of the seat in front of me when I boarded the plane. There were food crumbs on the table when I unclipped it and the magazines looked well used. I expected more from British Airways. I won't be flying with them again.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Berlin to London Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
B Wijesinghe (United States)
Was upgraded at the gate from Club World to First Class on a full flight. I am a loyal BA customer since 1996, and a Gold Tier member. Was welcomed and shown my seat, and the friendly young male flight attendant put my cabin bag in the overhead bin, before I did so. The suite has been modified a bit from the B777-236, but the seat remains the same, comfortable, but with a poorly-designed footrest. I opted for the Tasting Menu for lunch. It was quite good, but the food quality was not up to Cathay Pacific or Emirates First Class standards. High Tea was quite average, due to the dry sandwiches. The washrooms were clean but minimal, and the Club World washrooms on the Upper Deck of the A380 are much nicer. Pajamas and a wash bag were offered. AVOD was good. In-flight service by the same FA was very good, but the finesse of excellent First Class service was lacking a bit. Still he was always visible throughout the flight, and that was good. Arrived on time at IAD and the bags were on the carousel quickly.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | LHR to IAD |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Wijesinghe (United States)
I have been a loyal BA customer since 1996, maintaining Gold Tier membership in recent years, and Silver Tier for many prior years. BA is consistent in the seat types it offers on its long haul fleet, but in-flight service and food can vary greatly. I connected from a Qatar Airways short haul flight in DOH to BA, at Hamad International Airport. I used the Al Mourjan Business Class Lounge and it worked out well. BA's Gate staff in DOH were clearly not familiar with the "To Fly. To Serve" slogan, judging by their attitude that day. Apart from a choice of water or orange juice upon boarding the Club World cabin, no service was provided on the very short hop to BAH. The flight attendants (one in particular) who served from BAH to LHR were very good. It was a Sleeper-Service, so the dinner menu was minimal, but breakfast didn't compensate well for that either. Cost-cutting was evident here. Thankfully, I didn't have to jump over anyone to access the aisle as many adjacent seats were empty. The cabin was clean, and AVOD was adequate, though it froze near LHR. The flight landed on time in LHR, but transferring through T5 was chaotic at 6:30 am. Baggage transfer was good.
| Aircraft | Boeing 777-236 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | DOH to LHR via BAH |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mark Cowell (United Kingdom)
Easy check in at T5 and good passport/security/gate transit. Flight boarded 20/25 mins late due to issues with airbridge. BA WT+ cabin in good order with nice welcome aboard. AVIOS worked, must have been lucky. Young flight crew, so I assume new MF types, so not that much interaction, but non the less efficient. Food 8/10 for both dinner and breakfast. Flight made up some time so nearly on schedule. Bags first of carousel, so all in all a good travel experience.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to CPT |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Emma L Robson (United Kingdom)
We flew with British Airways to St Lucia on flight number BA2159 on 28/7/15 and returned on flight number BA2158 on 9/8/2015. The journey to St Lucia was pleasant enough as we were upgraded from economy to premium economy due to spare seats. Unfortunately however the upgrade meant that my husband and I no longer had seats together (as I has with the seats I'd pre-booked) and as this was our honeymoon this was quite important for us. The journey home however was extremely disappointing. On finding our seats we discovered that the plane had not been cleaned since the previous journey. There were empty sweet wrappers in the pocket and crumbs all over the seat and on the floor. We were not offered a new pillow and blanket and instead we're left the ones used by previous customers. In my case blanket scrunched up on floor with pillow on top. In comparison with other long haul flights we have travelled on with Virgin and Emirate,s British Airways seemed to provide much less space and poorer facilities. Needless to say the flight was an uncomfortable one for many reasons. On future holidays we will be returning to other flight operators.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | St Lucia to Gatwick |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alan Thompson (United Kingdom)
Ground handling is not great at Bari but once on board was quickly forgotten. Great flight with attentive cabin crew. Delicious afternoon tea with unlimited Champagne. Very good experience.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Bari to London Gatwick |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
