British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3777 reviews
5/10
4 star Skytrax Rating
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4/10

"service very mediocre at best"

(United Kingdom)

We were not able to check in online for our British Airways flight from Bangkok to London. Boarding was a shambles with no clear boarding of business class first. I was travelling with my partner and we were not initially seated together. Seating together was only confirmed at the time of boarding. It is unacceptable to have to pay for a seat. Food selection and quality was poor. Chicken Tikka dry, and the appearance a murky brown colour except the rice. Meal was starchy with both rice and potatoes. Overall cheap! They had run out of our choice for the next meal by the time they reached us. Again the selection very limited. Meal very cheap and unappetising and left almost uneaten. Offered only one drink (tea, coffee, water) with no refill offered. Staff service very mediocre at best. I could not charge my computer on either the outbound or return flights.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to London
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disgusted by such treatment"

(United Kingdom)

I travel quite often to Europe and elsewhere but have avoided flying British Airways due to bad experiences in the past. However I decided to try the airline again - and a big mistake! Checked in online and selected a widow seat near the front of the aircraft. On arriving at LGW I was informed my seat had been unilaterally changed to an aisle seat at the rear of the aircraft! I am absolutely disgusted by such treatment. No other airline has done that to me ever in 20 years of flying. As a result of this I shall now try even harder to avoid flying British Airways whenever possible. Oh and the flight was delayed and the boarding staff were slow and inefficient. Bad experience all round.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to AMS
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"large and very private seating"

(United Kingdom)

Our first flight in an A380 and not disappointed. The aircraft still seemed new and a bit if a culture shock after so many years travelling in rather well used BA 777s and 747s. The first class cabin was spacious with large and very private seating. The aircraft is also very quiet. Service from the staff was attentive and friendly.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteHeathrow to Singapore
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"just about okay overall"

(United Kingdom)

London Heathrow to Krakow, good flights with efficient, friendly crews, although the seating is so cramped these days - not a business class experience any more. Reasonable food and plenty of drinks. No lounge in Krakow and nothing like enough seats at gate made it a poor airport experience there. Just about okay overall.
AircraftA320/321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to Krakow
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent flight on A380"

(France)

Excellent flight on the A380 from LHR and back from JNB. No problems encountered. Boarding was speedy and efficient Good, pleasant service from FA's. Food and drinks good, with a very good choice of entertainment Will fly BA as long as the price is reasonable.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBSL to JNB via LHR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"pleased with my flight"

(Canada)

I was very pleased with my flight on this aircraft, it was my first time flying on a B747, and it made quite the impression. This flight was full with a duration of approx 9 hours. Rough start as we had to wait an extra 45 min for additional crew for the flight. Each seat equipped with a blanket and pillow, e individual TV screens with a broad range of movies/tv shows. I am 6ft and found the leg room to be adequate (my knees did start to become sore towards the end), but enough room. Crew were great and food service the best I've received. A couple rounds of snack/drink service and a hot meal served which was great. It seemed very easy for everyone around to sleep but I can never sleep on planes so I stayed awake.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Vancouver
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"is well worth the extra"

(United Kingdom)

Outward leg in Premium Economy on British Airways A380. Seats very comfortable, great leg room and much larger entertainment screen. Food acceptable, has improved since last trip. However, Premium Economy section is now so big you lose any exclusive experience that you used to enjoy on older aircraft. Also, what do you have to do to get a window seat.? Even as a Ruby member able to select a seat 7 days in advance I have just found it to be impossible. Who or what do those guys sitting in the window seats know? Return leg on the Boeing 747-400, old but in good condition and very clean. Still no window seat but I do feel that Premium Economy is well worth the extra coin.
AircraftA380 / Boeing 747-400
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLHR to SFO
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"sunk to new depths"

(United Kingdom)

British Airways online check in policy is now most appalling. Four times I have flown with them and three times myself and my girlfriend have been placed apart. This is even though we were on the same booking and once this has happened in business. British Airways charge you just for selecting a seat. Not a better seat, just any seat other than that automatically selected for you! The system seems designed to deliberately place you apart, even though it knows that you are together. Then it charges you £18 per seat to change your seat. If neither you or your partner have an empty seat next to you then you have to pay to move both seats just to be together. They also won't let you checkin until 24 hours before so you have to spend one hour of your holiday going online and paying for the privilege of sitting together. Both these practices are archaic, even with Ryanair, they place you together in the system and if you pay to change you get priority boarding. Monarch only charge you to get a better quality seat. With Ryan Air you can also checkin your return at the same time as your outward. British Airways have sunk to new depths and I will not fly them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to London
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"uncomfortable business class flight"

(United Kingdom)

London Heathrow to São Paulo with British Airways was one of the most uncomfortable business class flights I have taken in recent years. The Boeing 747-400 is old and tired. BA claim their seat is 6'0 long. Not very comfortable when you're 6'6". The seats are narrow and very uncomfortable. Previous week I travelled to Hong Kong with Emirates from the UK Maybe BA should checkout the competition! I am travelling back to the UK tomorrow and not looking forward to 11 hours of discomfort. The last time I will travel with BA.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to GRU
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Not great, not bad, just OK"

(United Kingdom)

Check in a Gatwick for flight to Grenada was quick and efficient with British Airways. Boarding was unusually organised and we departed on time. The seats were OK, the food and drink was OK and the service was just OK, which really sums up BA. Not great, not bad, just OK. Despite having priority labels on our luggage our cases were among the last 6 to arrive although I don't suppose that was BA's fault.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLGW to Grenada
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages