British Airways

Flew British Airways business class from London Heathrow to Santorini. The seats are a joke and in reality are economy seats sold as a business class package. No leg room and BA attempt to improve the experience by blocking the middle seat for a 2x2 configuration (A/C and D/E). The problem is they use an upended tray which is bolted into the seat and cannot be moved. At least If the middle seat was vacant couples could stretch across and free up some much needed space. Our flight was delayed by a hour traveling out and so we were stuck in our seats for almost five hours. Flight was full in business (9 rows taken up) and quickly became stuffy. Since this is an economy seat at a business price it is almost impossible to work out BAs business strategy. Will not fly on this leg again with BA and will take my custom to an alternate airline.

✅ Verified Review | Berlin to Philadelphia via London Heathrow. I've traveled with British Airways many times, and always thought it was a decent airline and preferred it for my trips back to Philadelphia over some of the other airlines. However this last trip has changed my mind and I will no longer fly with BA. We were given misprinted tickets for our connecting flight in LHR which led to us missing our flight - despite showing our tickets to several BA employees. We rushed to the gate printed on our tickets, where the woman at the counter informed us our flight was departing from A10 the terminal where we had just come from. We had to run with all our carry-on luggage and winter clothing the distance the train normally takes you! Upon reaching A10, we saw it's actually sub-divided in sections: A10 a, b, c, etc. This caused even more confusion - at first it took us the wrong way. Of course when we finally found the correct gate the flight was already gone. The BA employee at the gate apologized and told us to require to be rebooked because "the problem was the fault of his colleague". At the customer service counter, they also admitted the mistake, and pointed it out to a colleague who also agreed they had never seen this kind of error before. Another woman in line behind us, had the same issue and missed the same flight for the same reason. The customer service woman did her best for us and gave us new tickets but for a much later flight, and advised us write you in order to "follow it up". When we did try to "follow it up" I was sent a response that was clearly cut and pasted with errors and typos and did not address the issue of my complaint. I tried to call a few times to speak to an agent in person, but ended up waiting for close to an hour and having to pay several euros. Customer service was terrible and I can't imagine how it would have been if there was a more serious issue. Aside from this, the flights were cramped and the entertainment system was outdated - small screen with a poor selection and you have to hit your finger hard against the screen to get it to work. Not to mention, the beginning of our flight (way back) until after the food was served the system was out-of-order. The last complaint is about the airline food. As a vegetarian, normally I like BAs food but this time it was a joke. My "special" meal consisted of considerably less food than my boyfriend who had the regular meal. The pasta was one of the worst I've had on flight, and when breakfast came around, I got a recycled fruit cup from my dinner, while everyone else received a full box of food! It was so bad it was comical.

Completely unimpressed with British Airways. They lost my luggage on a flight from Dublin to London. When I informed them, they did not apologise but assured me I would have my bag by that afternoon. I was lucky my air BnB provided me with a towel and toiletries. I had not heard from them by 6pm and was told to wait until they contacted me. I then got a message at 8pm at night to say they had found my bag and the courier was picking it up at 10pm and then it would be delivered. So I specifically stayed home that night And finally decided at midnight they were not going to deliver it so went to sleep. I woke up and called British Airways at 9am to ask when it was going to arrive and where was it as I got a message saying it was being picked up at 10pm the night before so had stayed home. They said to call the courier company. I then called the courier company and they said that it was a mistake and they would never deliver a bag that Late at night. They then said the driver had a late night so wouldn't arrive until lunch time that day. so I went out for the morning and returned to my apartment at lunch. I then received a message at lunch time that said they would actually not arrive until sometime between 3 and 5pm that afternoon. I called to see if I could get a more specific time or they could tell me when they were on the way. They said no, and that I would have to wait at my apartment for two hours and to call at 6pm if my bag had not arrived. This was ridiculous. I am so lucky my air BnB hosts supplied me with towels and a toothbrush and that I had money to go out and buy clothes for the day. So unimpressed with British Airways and their disorganisation with my bag. I understand bags are lost but to be told that it was coming at three different times and also the fact that British Airways decided it had nothing to do with them anymore and to contact the courier company was a joke. They were the ones who lost the bag in the first place on a 50 minute flight with no transfers.

I flew to LHR T5 on British Airways with a connecting flight on Avianca to Bogota from Terminal 2. The staff at Paris airport refused to check-in my piece of luggage on the continuing Avianca flight because I had not booked that ticket with BA. I had bought 2 separate tickets. I realized that this would result in having to collect my luggage at T5, go through Passport control then go to Terminal 2 by Underground as there was a problem with Heathrow Express. When I pointed out to the BA staff the impact this would have they said it was my fault for booking 2 separate tickets, and Avianca are not part of oneworld like BA, but in Star Alliance.

✅ Verified Review | I was looking forward to trying the new 787 from British Airways flying from Kuala Lumpur to London. The economy seat was a bit tight and the main niggle was the entertainment box at the base of the seat which hampered me from fully extended my legs. As a result, I had a swollen ankle as a result of the awkward position after this long flight. Cabin crew service was lacklustre and when I asked a passing crew to fill my water bottle, her reply was "I am busy right now" without offering any followup. Food was unappetising and presentation was awful. There was no rounds of drinks offered during the long flight other than the 2 meal services. Entertainment system was adequate but selection cant match what is offered by other competitors.

These days I dread flying British Airways either long haul or short haul. This flight in business class from London Heathrow to Nice was a pleasant surprise, the galleries lounge at T5 is usually rammed and dirty but as our flight was 8 am it wasn't too bad although as usual the food offerings very poor compared to other airlines. Boarding a mess, surely if you have paid to fly business class you should be able to board before gold, silver members who then wander down to economy. Great FAs, nice hot or cold breakfast choice and 2 drinks offerings on the 1hr 30 min flight, luggage off promptly. Return again good, stacked over Kent for 15 mins, luggage took 30 minutes to get to belt, priority bags all over the place. Would use again for a short hop but try and avoid business long haul.

London Gatwick to Amsterdam. I was bumped off this British Airways flight as a result of a change of plane, to an A319 I gather. The process was not well handled, and it appeared that some staff and/or standby passengers were given priority, although others also missed out I understand. The main issues were lack of clarity at the airport as to what the issue was, last-minute confirmation of offloading (which left us short of time to take another flight), a poor process for transferring airports (I had to bus from Gatwick to Heathrow), and poor follow-up when I queried matters afterwards. BA refused to state whether staff or standby passengers had been prioritised, repeatedly citing privacy. I checked with a friend who's a UK privacy legal specialist, and this applies to individuals but not to categories such as staff or standby, so it appears to be a refusal by BA to respond. I also raised the transfer with BA, as this involved further queueing to turn a voucher into a ticket, which meant I missed a transfer bus. Better to issue a ticket, or a voucher that can be used on any service that day, with BA to arrange it so with the bus company. On the positive side, I was compensated per the rules, and did make a BA flight later that day, which was OK. Nonetheless, this could have been handled much more smoothly, and I'm afraid British Airways customer service on the ground and in follow-up let them down.

Flew Toronto to London in British Airways club world on avios and companion voucher. Prompt check in at Pearson with friendly staff. The club lounge is well run with dinner served as this is a sleeper service. A good choice of food though though the wine list remains unimaginative. The lounge is too small when busy. Additional toilets are needed - too few with queues before the flight was called. Friendly staff on the flight with lights out after takeoff and a tray service offered. The dessert and cheese and drinks was perfect before an ok sleep. The flight is too short for a decent sleep and the club world layout is now dated and in a real need of a re-think. Once cutting edge, it's not fun being stepped over by a stranger and there is a real lack of privacy. Breakfast was ok with the hot muffin being a confused offereing. Returning from Heathrow 10 days later started with a very slow check in process - unusual for T5 with agents blaming cancellations from the previous day spilling over. Went straight to the club lounge on the B gates which is a hidden gem - quiet, well stocked, few children and in good condition. Pleasantly surprised to be upgraded to first on arrival in the lounge . A superb flight with BA first at it's best. Decent vintage champagne before take off, friendly, engaging and professional crew made the experience really first class - impressive given the cabin was full. Great Rose Champagne, an excellent wine list - especially the reds, and well cooked food. A movie, afternoon tea and we arrived head of time into Toronto. The bags almost beat us off. BA can be variable in service - especially in Club World and some of the cost cutting in recent years - though these return flights reminded me of the old BA and how good it can be at its best.

✅ Verified Review | Accra to London Heathrow. Sadly British Airways has gone downhill. To start, the plane was dirty, excessive hand luggage allowances meant delays to boarding, the food was awful, leg room was non existent (I'm only 5'6), subzero temperatures during the flight and an inadequate ratio of toilets to passengers left me very uncomfortable. The positives were that staff were friendly and courteous under difficult circumstances and they didn't bother forcing us to endure the safety walk through. For a 6 hour direct flight at just over £500 this was the cheapest I could find. Provided you eat before you fly, restrict your water intake, wrap up very warm and take your own tablet/ereader then it will be fine. But it's more a no frills airline/service and I'd rather fly with easyjet any day.

London Heathrow to Miami return with British Airways. Delay outbound and back with poor communication of both. Told of a delay which was extended once we reached the gate and on the return journey and then again once on the plane. Service on the return journey seemed like stewards were "going through the motions" rather than worried about the level of service. I does seem that the British Airways flights to Miami and back to London Heathrow have very poor punctuality when alternative airlines don't have the same issue. Inflight entertainment on inbound flight not fully working after a reeboot which was done because some passengers had no service for the first hour.