British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

"probably the worst food experienced"

(Australia)

Verified Review | Family of 4 adults flying British Airways from Bangkok to London,and I wished I had done my homework first regarding aircraft type. The only outstanding experience on the flight was the service from the crew but that's where it stops. The seat was old, the footrest would not operate correctly. As a Oneworld Gold Frequent Flyer was able to get 1st row in Premium Economy. (2x2 by window). The pop up screen from the armrest would not stay in one position, the screen was cloudy and scratched making it impossible to watch the inflight entertainment so after an hour was put away. 12 hrs with no entertainment is a very long time. The food was probably the worst I've ever experienced, the main meal comes from the Business Class menu, not sure what happened in the galley but the steak was like concrete, could not be eaten, hence left behind (noticed other passengers did the same). Mid flight snack ok. Light Meal prior to landing was inedible, a lasagna that just the look of it put me off. Hence left behind. 12hrs 30min flight the catering is very average. We have now rebooked (at a premium cost) to fly back via Kuala Lumpur on the Boeing 787 with the new Premium product. Interesting to see how that compares. Would I recommend British Airways, crew wise yes, actual product/ catering etc, no. Advice, check which aircraft you are flying on.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBKK to LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin crew friendly"

(United Kingdom)

Shanghai to London Heathrow with British Airways. Excellent experience, the check-in and boarding was very efficient. Cabin crew friendly, efficient and professional. A slight departure delay was due to ATC China but we at arrived LHR on time. Round trip fare of GBP 549 is cheap.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePVG to LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not be flying BA again"

(United States)

Verified Review | London Heathrow to Newark. Two evenings prior to my flight I used British Airways Android app to reserve extended legroom seats for my wife and me. At the time, advance reservation of regular seats was $51 and $59 for front-section extended legroom seats. I had no interest in reserving a regular seat (I could wait until 24 hours before check-in for that) but I was interested in purchasing the extended legroom seats. So I paid the $118 for the two front-section seats. When my wife and I boarded the craft, lo and behold, the seats were not front-section seats at all! I was able to pull up the confirmation of purchase on my Android Phone and the cabin services director did his job very nicely, apologizing to us, offering us to file an incident report and reassuring us that all would be taken care of post-flight. However, subsequent to the flight, British Airways has been positively nasty in their response, claiming that we were given the seats for which our boarding passes were issued (true enough) and completely ignoring the point that they had misrepresented those seats as front-section when they were not. The fact that I received zero goods or services for my $118 beyond what I was already entitled to by my payment of the base fare means nothing to them. They have managed to bilk me out of $118 and having gotten their hands on my money, they intend to keep it. We'll see what my credit card company has to say about this, but it would be a lot smoother if we could simply settle this amicably, rather than forcing me to dispute the charge with my credit card company. Suffice it to say that my wife and I will not be flying BA again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to EWR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Total rip off BA"

(United Kingdom)

Gatwick to Funchal. What has happened to BA club Europe? You used to get wider seats and more leg room than economy. Not any more. Same seats as economy but with middle seat blocked. Breakfast ok but not brilliant. Staff were good and I enjoyed the champagne but was it worth paying for club class? No it wasn't. We were lucky and got row 2 by the food galley which meant extra legroom but that was more luck than design. I wouldn't fly Club Europe again unless I was guaranteed this seat but to get it I would have to pay £18 per person each way on top of the club fares. Total rip off BA. Before we flew I was going to book British Airways to Bangkok. Based on this experience though I'll stick to EVA Air. Additionally the club lounge at Gatwick was dire. No seats available on arrival, cooked meal inedible and the lounge was not exclusive to BA and was clearly being used by all and sundry who paid a few quid for the use of a lounge. The tables were also filthy.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLGW to FNC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"not a bad flight"

(United Kingdom)

Verified Review | London Heathrow to Denver with British Airways. Plane was 1hr late taking off (again) - checking at previous LHR-DEN flights revealed this has happened every day in May - so I was not too surprised we were late leaving. Premium Economy seat was ok but being close to galley was a bit annoying for the noise. IFE is so outdated now - tiny screen and very poor choice of music and only a few films worth watching. Food was so-so. The lunch 1st course was some sort of salmon salad and was ok, the main course was beef and it was very dry. Desert was a chocolate mousse which was lovely. Afternoon tea was two sandwiches and a scone with cream which was quite nice. Good supply of water/drinks throughout the flight and the FA was good. Not a bad flight and I would use BA again in the future.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to DEN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"going downhill BA"

(France)

Second time in 10 days on this flight from London Heathrow to Basel. What has happened to the leg room on British Airways? At 1m 80 my knees were against the seat in front. There used to be a good 3/4 inches of leg room. The "food" which BA proudly advertise consists of a very small sandwich. As usual the onboard staff are the saving grace. Going downhill BA.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLHR to BSL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"journey was chaotic and stressful"

(United Kingdom)

Verified Review | British Airways have seriously gone downhill. There is absolutely no difference between them and low cost airlines - I would actually prefer easyjet and Ryanair as at least they are transparent. This journey from Lyon to London Heathrow was chaotic and stressful. Thanks to BA charging £30 to check in luggage one way, every passenger takes cabin baggage. This means everyone flocks to queue up like cattle well before any announcements are even made. The boarding process made more unpleasant by them calling different groups out - I have honestly never seen anything like it. Once on board, they had to stow a lot of luggage in the hold as it couldn't fit. Passengers were arguing with one another (3 separate fights were witnessed) and staff were being very aggressive shoving bags and coats in every nook and cranny and telling people to move. The meal service is a joke - a pathetic barely edible sandwich. As always with BA flights to and from LHR, this flight was late. We ended up flying round and round over London for 30 mins. The worst thing is BA's new policy of charging to select a seat - even at online check in opening 24 hours before. This means they assign you any rubbish seat and you have to pay £12 just to change it to any normal seat (and even more if extra legroom). BA's new policy seems to be to nickel and dime customers at every possible step of the way (and charge more than other airlines in the process). A shame they have turned this airline into something worse than low cost. I will definitely be avoiding them wherever possible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLYS to LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"operated by American Airlines"

(United States)

Pisa to Chicago via London Heathrow. This route is one that I have done many times. Bought my ticket using British Airways miles and their part of the trip did not disappoint. The flight from Pisa to London Heathrow on an A320, was flawless. The check-in was normal, flight was fine, there were IFE and food and beverages served. I proceeded to my next flight, which was operated by American Airlines. Boarding was on time, which is the only positive thing about this flight. The seats are old, IFE had no selection of movies, when I searched for action and adventure there was only one film! How was I supposed to stay entertained on an 8 hour plus flight if there aren't any movies? The food was awful, and the best thing I can say is they gave lots of drinks. The food didn't sit well on the stomach, and trying to drink an alcoholic beverage just made it worse. I ordered a vegetarian meal, and was served a very bland and flavorless pasta. When breakfast was served I was given the same dish. The crew was careless and seemingly did not want to hear about my problems. There was no way to sit comfortably and I dreaded the flight since the moment my foot stepped aboard the plane. Arrived ahead of schedule, another positive thing. Once I cleared security I found that there is a British Airways flight, actually operated by British Airways, that arrives at the same time. Next time I fly this route with them I will make sure to not get an American Airlines leg, especially long haul. Truly unpleasant experience for the most of my journey.
AircraftA320 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePSA to ORD via LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not very accommodating"

(France)

Verified Review | Nassau to Paris via London with British Airways. Flight was delayed 3 hours from Nassau to London. No refreshments offered while waiting. Boarded at 11:00pm to leave at 1:00 am. 2 hours waiting in the aircraft with no entertainment available. Staff were very polite and helped as much as they could. Then arrived in London with 3 hours delay, almost impossible to get information from rude staff at Heathrow airport. We're able to be put on the next flight to Paris. Then it took over an hour to go through security and we almost missed our flight. "Luckily", flight was delayed 45 minutes so we caught it. When we arrived bags had not arrived and were delivered home the following day. Since the connection took over an hour, I called British Airways to change my flight in 2 weeks (since I have 1h10m to get to the second plane, chances are I won't be able to catch it). I was told I would have to pay 150€ (even though flight is 200€ cheaper compared to when I bought it) and that I would most likely be put on the next plane to Los Angeles, through American Airlines. So I haven't taken my flight that I'm kind of feeling I might be missing it. Not very accommodating.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNAS to CDG via LHR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"seats badly need up-dating"

(United Kingdom)

Verified Review | London Heathrow to Seoul Incheon with British Airways. Good service from FAs, and a high quality screen for IFE. But what a shame that otherwise British Airways business class seats badly need up-dating. Once a trail blazer, British Airways is now an also-ran. Why didn't they ensure that the company took advantage of its new aircraft to bring its facilities up to date, to make up at least some of the ground on the Gulf and leading Asian carriers?
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to Seoul
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages