British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2632 reviews
5/10
4 star Skytrax Rating
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1/10

British Airways customer review

(United Kingdom)

LHR-Hannover Germany. You really wonder sometimes with BA. I paid £940 return and what a joke. (Last year I flew Stuttgart and Berlin in Club for about££600 and was very happy). Firstly the flight ran from T1 at LHR. T5 Club lounge is rather good. On first sight the T1 lounge looked OK. I arrived at 15.03 and was told hot food was not available after 3pm. With a bit of grovelling I managed to get a plate of Singapore Chicken curry from the waitress. The whole food area consisted of a few miserable sandwich's peanuts and a miserable looking soup. Drinks ok. Flight was an A319 which left about 40 minutes late. Couldn't be bothered to eat the Prawn salad - which actually looked ok. FA's were fine. In summary a real big BA con. Flight was one hour and at £450+ per hour it costs more than a 7 hour flight in First to JFK. A miserable experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

2 recent flights LHR to SFO (12 hrs) - 7th Sept then San Diego to LHR (9 hrs) 21st Sept BA 272. Club World cabin. Wife and I have flown business class on - Singapore Air New Zealand Emirates Air Malaysia and Virgin on 20 occasions to New Zealand by various routes so we are familiar with the service provided at this level by other airlines. BA in our opinion doesn't come close. Briefly: - being charged £284 extra to reserve seats how do they get away with it? Personally we felt uncomfortable with the back-to-front seat layout too enclosed and awkward to get out of (we were in the inner cell) and I would imagine irritating for the outside passengers as well to have people clambering over their legs. Details - "hot towels" threadbare scraps of cloth that were stone cold in under ten seconds and then only one and nothing for morning wake-up cheap looking menus lukewarm tea and coffee thrust over the barrier in mugs a sudden rattle as the screen was lowered and a basket of bread rolls thrust under your nose having to reach out sideways to receive meals embarrassment at disturbing the outside passenger trays passed over them minute napkins (expect paper sheets anytime soon) cabin crew just doing their job walking up and down the aisles at great speeds so as to avoid being asked for something cold soggy croissants which are an insult to croissants and don't get me started about the bacon roll! We were offered a drink before dinner and had to ask for a top-up one glass of wine with dinner (dry tough steak) and a refill after we had finished eating no after dinner drinks were offered. Lights out-see you in the morning! I could go on but suffice to say we are so disappointed that our national airline could be so far behind the others.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

BA1326 LHR-NCL 18/09/2014. As is the norm flight departed late. Cabin crew somewhat passive aggressive. Going through security at T5 prior to boarding was a more customer friendly experience. Landed with the customary jolt at NCL. Is there an alternative? Of course not! Not an experience to make me want to make BA my long haul carrier of choice. And an experience which is repeated frequently.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(Canada)

We flew on the A380 from Heathrow to Jo'burg return economy class. I thought the flight was excellent. The crew were very helpful and the meals were good. We flew in the bottom level one way but the upper level on the return - I liked the upper level better. There are convenient storage units by the window seats. Keep in mind the overhead compartments are smaller upstairs though. Would definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(Austria)

LHR to PHL on 787 online check in worked well T5 first class lounge very nice good choice of drinks available food could be better but nothing to complain about. Priority boarding worked well too. Service always very good (flying every month to the US). Did not eat anything because I wanted only to sleep. Had seat 3e (middle seat at the end of the first club world cabin) which gives you a lot of private space. Entertainment system good but a better selection necessary. Overall I can recommend BA however on most of the Asian airlines you have roomier seats.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(Egypt)

BHD-LHR. I flew BA from Belfast George Best Airport to London the flight was very good and on time and uneventful. The crew was excellent and the aircraft was a new A319. The fare was ok.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

Considering our outbound flight to Orlando was delayed a good 2 hours I'm not sure why I expected better service from BA coming home. Over a day before our return flight was due there was already a delay posted bumping our flight up a whole three hours. The next morning we wake to find our flight now leaves at the break of the next day at half 12 in the evening! We booked our flight to leave Saturday so we would arrive home on Sunday and be able to go back to work for the Monday. But thanks to the reliability of British Airways not only had we paid for two - now immensely - overpriced flights we will be loosing money from not being able to attend our jobs! Absolutely disgusting show from BA I honestly wouldn't even chance a brief flight with them for fear of having to cancel numerous plans due to the ineptitude of a shoddily run business! I won't be recommending BA in fact I will actively encourage everyone I meet to avoid their awful business at all costs!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

LHR-SIN in Economy. Very relaxed and prompt check in at T5. A good attentive and humorous cabin crew nice wine dinner enjoyable the same poor breakfast as 20 years ago. Very clean and tidy interior on 777. Punctual and it goes without saying that the flight crew are excellent and you feel safe. Will definitely seek to use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

Flew Heathrow - Madrid return. Have always been loyal to BA but no longer. T5 Lounge overcrowded poor range of food rubbish and uncleared crockery and glasses everywhere - not particularly pleasant. Bags not tagged priority. Fast Track not fast. Service on board to Madrid was exceptionally good and old style BA. Return bags not tagged priority no priority boarding old aircraft rude staff cramped seating poor and cost cutting catering with no attempt at service beyond handing out. Very disappointing experience and unacceptable. Could not select seats on-line for return flight as computer had allocated them. Eventually seats changed when called call centre - told couldn't be done for half an hour and strangely as the conversation moved forward they could do it. Waste of time and energy. Practically everything suggested as part of the Club Europe package didn't happen. Club Europe used to be so distinctive and worth and I always felt it was worth the premium price. To be honest I have cheaper alternatives from closer airports which I will now be using for my regular flights to and from Spain.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(United Kingdom)

Flew LHR-BUD 11 Sep BA866 and return 15 Sep BA 869 Club Europe. Early morning flight from T3 so breakfast in lounge. Usual assortment of cereals and fruit etc but limited selection of hot food (although the bacon roll was delicious). As is usually the case had to ask for champagne but staff happy to oblige and quickly brought it to our table. Plenty of staff around and the whole lounge appeared to be kept tidy and clean. Had to board via a bus and there was no preference given to business passengers. Managed to get onto the bus first and got to seat without any problem. Plane had been refitted with the new layout. Beautiful cabin and the seats are lovely but gone is the extra leg room in Club. Big disappointment. It feels quite claustrophobic and then the person in front puts their seat back. Not as nice a place to be compared to the old club section aesthetics notwithstanding. Friendly crew plenty of champagne and a surprisingly good hot breakfast of omelette mushrooms bacon and sausage with hot bread. Coffee still poor however. No IFE apart from progress maps / information on small screen from ceiling. BUD airport a disaster. No time at all to clear immigration but had to wait almost an hour for bags - priority tags didn't seem to make any difference. No aircon in bag collection and overcrowded with people waiting for bags. Very uncomfortable and unpleasant. On return the lounge BA shares at BUD is small with very limited selection of food and drinks but all quite acceptable. A short delay was posted at check in and gate changed but all in all no real problem. Priority boarding worked well. Same plane configuration on return. Excellent crew up front on return too - plenty of smiles and chat. FAs free with the booze and nuts. Food was again a surprise - I had cod with a tandoori sauce and rice with cauliflower. Very tasty. BA can be hit and miss but I thoroughly enjoyed both flights. A great soft product if they can maintain the standard but the new fit out is a disappointment.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages