British Airways

✅ Verified Review | Flew British Airways from New York JFK to London Heathrow. Most comfortable seats I've been in. Very ergonomic. Plane was clean. Clear screen and nice selection of music, TV shows and recent movies. Easy to navigate. I also enjoyed the multiple views of the flight from the overhead map to the mock pilot screen. Attendants were very polite and dinner was served quickly. Food was as good as I've had on Air France flights. I will definitely try to book with them for future trips.

✅ Verified Review | After a hiatus of almost 20 years, the Heathrow to Inverness route was reinstated in May 2016. For the last few years travelling to Inverness from Geneva we have been using Easyjet via Gatwick so I thought it would be interesting to see how BA compares to its budget rival when travelling to the North of Scotland. Overall, I would say not particularly favourably. Bag-Drop; I checked-in online so just had to go through bag-drop. However, with only one agent on the desk dedicated to economy passengers (versus 3 agents for business passengers) BA bag-drop in Geneva was a slow and painful experience and slower than I have recently experienced with Easyjet in Geneva. Boarding in Geneva was fairly smooth, no better or worse than Easyjet. In-flight Staff were friendly and efficient however the complimentary breakfast (of a ham and cheese croissant) could best be described as awful (a croissant in name only!). Given the price premium my overall opinion is that BA are not providing sufficiently better service in comparison to Easyjet considering the price premium between the two airlines.

✅ Verified Review | Flew with British Airways on a 7 hour flight from Dubai to London in Economy with the tiniest TV screen I have seen in the last 10 years. It was so small you had to squint most of the time to make out what was going on, and the resolution was terrible and irritated the eyes. The screen had little crosses in it. This must have been an ancient plane. The movie selection was old given that I watched the same movies 2 months earlier. Nothing that is currently in the cinema. We only had one meal and when we asked for additional food there were only snacks in form of chocolate bars and biscuits. We were also not allowed to have any sparkling wine, which is ridiculous as they have it on tap in Business class. The staff seemed irritated most of the time especially the lady in Business class who welcomed us. Very disappointing experience.

✅ Verified Review | Going against the grain somewhat I have to say that I truly prefer flying with British Airways over Emirates on the London Heathrow - Dubai route. Having tried both airlines several times I am definitely going to side with BA on this one. Firstly, BA offer some really competitive prices on this route. If you happen to have a few Avios tucked away then this flight can be a real steal. Secondly, out of LHR, BA really does have the best terminal. Okay, so Terminal 3 for Emirates isn't the worst terminal in the world but I much prefer Terminal 5. Spacious, light and with good dining options. As for the aircraft, well it's a choice between choosing the passenger pleaser that is the A380 or the retro classic that is the B747. I'll happily fly in either, although even after the refit the 747 is still showing it's age. As an economy passenger I have found the product on British Airways to be perfectly reasonable. The seat pitch is average, seat comfort is average, IFE screen size again is average. You get a choice of the latest blockbusters and a few other options. With Emirates you have a huge IFE, thousands of films to choose from and slightly better seat width and pitch. However, I've also wondered what the appeal is of choosing from thousands of films that I have no interest in watching. I'd rather just take my iPad preloaded with films I actually want to watch. The lack of WiFi isn't a huge concern for me. Hopefully the GoGo 2KU product BA is installing from 2017 will be more robust. Now for the catering. As an economy passenger I'm not expecting much but on the last few flights with BA I have been pleasantly surprised. The food has not only been edible but also really quite tasty. Where BA falls down is on presentation which is quite frankly awful. It's also the little extras that I notice. A pre-dinner drinks service. Coffee and tea offered throughout the cabin. Real cheese and crackers to finish off the meal (As opposed to soft cheese - I'm not 5 years old). With BA you also get a more substantial snack prior to landing. It's just a little tuck box but it is far more generous than the Emirates economy offering. I've found the crew to be hit and miss, in fairness, I've found that treating crew in the same friendly and warm manner as you expect to be treated normally brings out the best in them. The recent newspaper deal with the Murdoch empire is a nice touch. Along with the Daily Hate and 'i' newspapers to choose from you also get The Times, The Sun and Financial Times as complimentary options. Arrivals for BA at DXB is a bit of a nightmare. Terminal 1 immigration is something else and the journey from runway to stand can be epic. However, the new concourse D for departures is really nice. Not too blingy. Overall, a pleasant flight. I would happily fly with BA again.

I was very impressed with the World Traveller Plus experience on British Airways from London Heathrow to San Francisco. Obviously this is a very new aircraft for BA, but the seat and service experience really were very good and so much more pleasant than an economy flight. I had a window seat, so benefited from the extra space afforded by the location of the storage cabinets underneath the windows. The seat was very comfortable situated on the upper deck in the A380 which is a very quiet plane to travel in, and I enjoyed a couple of movies on the large screen with great sound via the supplied noise cancelling headset. The food was pretty good, and alcohol freely served. The only negative experience was being turned back from priority boarding at LHR even though I have Ruby status with BA. The ground agent was a little condescending in the way he handled it to be honest and of course I felt embarrassed in front of the other passengers, but the signage by the priority boarding lane clearly indicated that Ruby travelers had the benefit of priority boarding. I was a 10 year qualifying Gold Card holder on British Midland, but BA has chosen to not recognise all the frequent travelers who achieved this status over a decade of loyalty to the airline they bought claiming they had no lifetime member status in Executive Club, however I believe this is now something they do in fact offer. This is why I have reduced my score to 8/10, otherwise full marks.

Flew British Airways from Gatwick to Punta Cana. Where to begin? I'll start with the check in at Gatwick, having checked in online I was expecting a relatively simple baggage drop off, how wrong could I be. 4 desks servicing every flight, we arrived at the airport 4 hours before the scheduled departure time and spent 3 of these in the baggage drop off queue. Due to the slow service many passengers were getting called forward to jump the queue so as to not miss the flight. The staff on the desks looked thoroughly miserable and spent more time talking to each other than dealing with the customers. Security checks were surpsingly efficient but due to the time taken to drop off the bags we had no time to visit any shops and had to go straight to the gate, despite having arrived 4 hours early. Onboard the aircraft things improved a little, the food was good and the crew very attentive however the IFE is very dated on the Gatwick based 777s, my screen kept jumping every 3-4 seconds and stopped functioning completely an hour into the flight. The crew tried to reset the system but when it reset I no longer had the option to choose what to watch and could only watch the old style video loop. This wouldn't have been a problem for me if not for the fact that I paid an extra £38 on top of the ticket price to choose a seat. Overall a negative experience but I can't fault the cabin crew or the inflight service.

✅ Verified Review | This was a flight from Gatwick to Bermuda on a 777 with British Airways. The aircraft was clean and reasonably comfortable, and the cabin crew were friendly and attentive. I am 6ft tall and normally have problems with the leg room offered in economy (Aer Lingus, I'm talking about you) but there was ample leg room. Indeed on walking through premium economy and club world on exiting the aircraft I didn't notice a big difference in leg room. I haven't flown BA for quite some years and had vague memories of the inflight meals being particularly shoddy. Not this time though. My meal was reasonably nice (chicken korma) and my fiancée had no complaints either with her pasta dish. The crew were round regularly with complementary soft drinks as well as snacks and glasses of water or pure orange. The IFE had a good selection, though one gripe is the positioning of the controls. There is a small controller built in to the top of the arm rest. This controller controls the IFE as well as your reading light and call button. More than once I accidentally pressed the light and the call button with my elbow while shifting position. A small gripe but it was quite annoying. Another gripe is the adverts you have to sit through when starting to watch a new selection. I was on continental and Virgin a couple of years ago and don't believe I had to sit through adverts before watching a movie or tv programme. Overall, aside from the small IFE issues, a thoroughly pleasant flight.

London to Calgary. It's hard to know quite what makes a 787 more comfortable (less dry air, quieter or bigger windows?), but this service was good. The IFE was excellent and a cut above the older systems on some BA flights. Very nice crew and good food and drink. My only complaint is that lunch was served at 4pm London time followed by tea at about midnight. Why not tea after take off and dinner at say 8?

Warsaw to Heathrow, and the check in is only open 2 hours before, and I wanted to shop and eat. British Airways is the only one that I could see that had such a late check in. Don't bother with business class, you won't gain much time on this flight making the lounge a waste of time. They need an earlier check in. Wish I'd never upgraded.

Milan Malpensa to London Heathrow with British Airways. 1.25 hrs standing in queue to check in due to "new system installed last month running slow". So why no extra staff to cope with this? Plane then cancelled 30 mins after time, due to technical issue. No systems in place to cope with the size of what then needed to be done. Everyone had to re-claim baggage, exit via passport control and queue at service desk to re-book. Unbelievably, desk staffed by only one person. People with onward connections were being given priority so their journey could be re-planned but each of these took 10 to 15 mins to process, with a line of 100+ people waiting behind. Thus by the time one person had been served another had been prioritised to front of queue, meaning that the queue was effectively not moving. Over 3 hours later a third of the queue was still standing in line waiting to be processed. It was only the self-discipline of those in the queue that prevented this descending into total chaos. Why not two terminals so the onward travellers could be dealt with separately from those with simple needs? Why no seating and no queue management system? Pathetic response to what must be a an occasional problem. Then had to re-present to re-check-in again via their slow 'new system' and go again through security (mercifully top class) and passport control for evening flight. Those who'd queued longest stayed in hotel to travel next day. No meal vouchers offered. No compensation details offered, tho given when asked for.