Breeze Airways

✅ Trip Verified | Flight was on time and arrived as scheduled. While there was decent room in the seats they were uncomfortable. The seats are poorly padded and not suitable for a 4-5 hour flight. Cabin service was adequate. The forward lavatory was not operational so the entire plane was using one washroom. Overall this flight was average at best. If money is your only concern then this airline will work. If you wish more comfort and service in your flight then avoid this airline. Because they do not staff the check in counter until an hour before boarding the check in becomes a rushed affair if checking bags is involved. Getting a cup of coffee and relaxing before the flight isn't going to happen.

✅ Trip Verified | While traveling from MCO to T.F. Green Rhode Island on a Friday evening, I encountered an unexpected hiccup when I reached the TSA checkpoint. My boarding pass displayed "Jumoke" instead of my full name, "Olajumoke," as per my ID, which had been booked by my aunt. With my flight already in the boarding process, TSA directed me back to the Breeze airline check-in desk to rectify my name. After a brief search, I found an invaluable assistant named Priscilla, who promptly corrected my name. I expressed my gratitude and returned to the TSA line, resigned to endure the long queue once more. However, out of the blue, Priscilla reappeared, realizing that I might miss my flight. She guided me back to the initial security checkpoint, and I underwent the necessary security checks, managing to reach my gate just in the nick of time. I was, in fact, the last passenger to board the flight. Priscilla's assistance went above and beyond the call of duty. Individuals like Priscilla at Breeze Airlines make the world a better place. If you happen to encounter Priscilla at the Breeze airline check-in at MCO, please convey my heartfelt thanks, and she truly deserves recognition with a special employee badge. Thank you.

Not Verified | Everyone was nice when we boarded. The flight attendants were awesome, they made sure I was comfortable at all time. I suffer from lupus so I had to get up many times. Karimar, Kimberly, and Achalasia, thank you girls. Hand up for our pilot we had a smooth ride. My husband and I already told our family and friends to fly Breeze airways.

Not Verified | I was at the airport prior to boarding even starting. Apparently there is only one person checking bags and she had to go help the gate get ready because they are running a skeleton crew. I had tarmac folks from Delta and United helping me. All in all, I Was there at indicated time by Breeze. Couldn't get bags checked. Flight got delayed 10 mins. Still couldn't get me on my flight. No customer service, not enough staff. There is no phone number so if you need them your screwed. And they wouldn't even refund me. Gave me Breeze points while I drop another $1100 for 2 tickets to Vegas last minute.

Not Verified | I was skeptical about flying Breeze because of the mixed reviews. However our experience was wonderful - check in and boarding were quick and seamless, we had the breeze seats with extra leg room which were very spacious compared to most flights we have been in, the flights were on time or early both to and from and everyone was very nice all around. This is the only direct flight from Phoenix to Richmond and I would 100% fly it again! Our main goal on an airline is to get from point A to point B as expected and this was a solid experience. If you're hoping for more of the luxurious components of flying this is not the airline for you. But if you want an overall positive flight experience I would absolutely recommend Breeze!

✅ Trip Verified | Great new airline with brand new planes. Three classes nice, nicer and nicest. We flew “nicer” It was! Plenty of leg room. Actually has WiFi on board. Pleasant crew and flight. Would definitely recommend Breeze Airlines. It flies to some major cities and more of the remote places. All for flights starting at $45

✅ Trip Verified | We had a family emergency in MA. We flew from Vero the week before no issues. We got to the airport well in advance. It took us a hour and 15 mins to get through security (not Breezes fault) but it seems everyone was panicking about missing their flights, and the plane didn’t wait for us. We got to the gate 5-10 mins before take off. There was no one to help us. There’s no customer service number I was given a number to text and email. Got no where. Next flight wasn’t for another 2 days but given my son has school and we have work we needed to get home. So we had to rent a car and drive 22 hours home. Never again.

Not Verified | Want to know how to lose customers? Run an airline like Breeze does. This airline has zero real Customer Service (as indicated by most honest reviews). Impossible to talk to a real person - impossible! If you try to text or email you will wait way beyond the point where they can help you (plus they aren't very helpful). Their website sucks and raises prices as you are trying to pay for your tickets. When someone finally gets back to you (NOT by voice phone, only text several hrs later), they nicely say that there's nothing they can do and will "report" it to management -- Ha, Ha, Ha. We took a flight from LAS-BDL scheduled from 2:00PM pst- 10:00PM est. Actual time -7:30PM - 3:08 AM - gee, that was VERY convenient, wasn't it. And for that inconvenience, they offered $50 to be used on another flight. I just cancelled 2 tickets for my sister ($500 value) and switched them to another airline which might take longer (maybe not with Breeze's NOT ONTIME reputation). As consumers, we can vote with our $$$ and not reward business's that are poorly run and don't understand CUSTOMER SERVICE. You've been WARNED!!!!

Not Verified | Plane looked new. We booked the nicest seats (their business class) and my wife's seat foot recliner was broken and they didn't offer wifi on the trip. These were 2 reasons why we booked these seats and paid extra. They didn't even offer us a drink when we initially boarded. They didn't offer to move our seats, even though there were open seats available. There was no in flight entertainment, as well. Not sure if we will fly this airline again.

✅ Trip Verified | Breeze Airways has horrible customer service. I gate checked a stroller on a flight from CHS to SFO and they lost it. I filed a claim and heard no updates on its location or a timeline for its return. I had to buy a replacement as I had no confidence it would ever be returned. I have a 4 month old and this was my only stroller. You need a stroller with a 4 month old. I eventually got a call from the Airport police department saying the stroller had been left with lost and found. My family had to disrupt their whole day to go claim the stroller from the police department. Breeze has done nothing to address the situation. They did not return the stroller to me (the police did that), they never updated me on the status of the stroller, and they now refuse to pay for the new stroller I purchased. Breeze Airways has barely any customer service to speak of. There is a text line that replies once a week or so and that is it. There is no phone number to call, no online chat, nothing. There is no way to speak to a manager or get any additional help with problems. I will never fly them again and strongly recommend no one else fly them either. You will be completely on your own if you have issues.