Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 264 reviews
3/10
No Skytrax Rating
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8/10

"Cabin crew were so nice"

(France)

Trip Verified | I’m a French citizen and I flew with Breeze Airways from Hartford to Los Angeles on November 3rd to 6th. Cabin crew were so nice. Keep going like this and I hope to fly with you next year when I’ll get back to US. All the best.
AircraftA220-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHartford to Los Angeles
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"low frills for a great value"

(United States)

Trip Verified | I have flown Breeze quite a bit lately to visit family in FL. Almost every trip has been pretty pedestrian. Boarding process is very quick because most people are using backpacks. The planes are newer, seats are fairly comfortable except the headrest if you are tall. Services are basic, where you pay for any extras. But for me to be able to travel regularly from BDL or PVD to Florida for 100-130 RT is just a game changer. So to state the obvious, if you are looking for a full service carrier, look elsewhere. If you want a clean, efficient ride, low frills for a great value, breeze is great.
AircraftA220
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteProvidence to Jacksonville
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"not happy with it at all"

(United States)

Not Verified | I hate to sound rude or disrespectful but I got a flight on Breeze for the first time and I'm not happy with it at all. I never really treat my self and I always end up setting all the way in the back of the plane. This time I decided to treat myself and sit in first class up front it cost me a extra $81.00 there and an extra $81.00 back to sit in first class. One of the perks of setting up front other than the extra space is you also get free snacks and drinks including alcohol beverage. Well it turns out only 2 to 4 people paid for the first class seats. This is what made me mad the empty seats the flight attendees let the people who was setting in the back to come up front and set in the empty seats in first class. I mean what the heck I paid to be up here they didn't so I ask the flight attendants "If I get a refund for this seat considering majority of the people didn't pay to be up here". He replied with a smart response saying "absolutely if you don't mind getting up and go sit in the back." I was speechless knowing if I say anything it would not be good. Then he goes on to welcome everyone saying "How does it feel to sit up front in first class for free?" I was sickened by all of this. Then during the flight they all got the free snacks and drinks while everyone else behind us had to pay. The one guy in the seat in front of me tried to pay for him and his wife snacks and drinks but the staff replied to the guy as for some reason look at me as he saying "oh no you don't have to pay, that one of the perks for setting in first class for free." I just rolled my eyes and just look out the window. I mean they didn't even pay extra to be sitting their. So I will definitely not be fly Breeze ever again or pay extra to sit in first class being disrespected when there's a chance I could sit there for free and be talk to like that just the way he said it just really upset me. I tipped all this as I set in first class not caring who beside me behind me and definitely the flight attendees reading what I'm tipping.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RoutePittsburgh to Tampa
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"being able to open the emergency exit"

(United States)

Not Verified | The emergency exit row (four seats, two port, two starboard) was occupied by older ladies. I am sure they were nice people, but the last time I sat in an emergency exit seat (male, 5'11", 220, athletic) the flight attendant asked if I had any problems being able to open the emergency exit in case of emergency. If it is so easy an older lady can do it, why ask me? If it is hard to do, shouldn't the nice older ladies be sitting somewhere else? It was curious but not serious until we got to Norfolk and the pilot had to abort the landing and make another go around. The aircraft shook a lot and many of the passengers were frightened.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Norfolk
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"seats were uncomfortable"

(United States)

Trip Verified | Flight was on time and arrived as scheduled. While there was decent room in the seats they were uncomfortable. The seats are poorly padded and not suitable for a 4-5 hour flight. Cabin service was adequate. The forward lavatory was not operational so the entire plane was using one washroom. Overall this flight was average at best. If money is your only concern then this airline will work. If you wish more comfort and service in your flight then avoid this airline. Because they do not staff the check in counter until an hour before boarding the check in becomes a rushed affair if checking bags is involved. Getting a cup of coffee and relaxing before the flight isn't going to happen.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteNorfolk to Las Vegas
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"went above and beyond the call of duty"

(United States)

Trip Verified | While traveling from MCO to T.F. Green Rhode Island on a Friday evening, I encountered an unexpected hiccup when I reached the TSA checkpoint. My boarding pass displayed "Jumoke" instead of my full name, "Olajumoke," as per my ID, which had been booked by my aunt. With my flight already in the boarding process, TSA directed me back to the Breeze airline check-in desk to rectify my name. After a brief search, I found an invaluable assistant named Priscilla, who promptly corrected my name. I expressed my gratitude and returned to the TSA line, resigned to endure the long queue once more. However, out of the blue, Priscilla reappeared, realizing that I might miss my flight. She guided me back to the initial security checkpoint, and I underwent the necessary security checks, managing to reach my gate just in the nick of time. I was, in fact, the last passenger to board the flight. Priscilla's assistance went above and beyond the call of duty. Individuals like Priscilla at Breeze Airlines make the world a better place. If you happen to encounter Priscilla at the Breeze airline check-in at MCO, please convey my heartfelt thanks, and she truly deserves recognition with a special employee badge. Thank you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteProvidence to Orlando
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"made sure I was comfortable"

(United States)

Not Verified | Everyone was nice when we boarded. The flight attendants were awesome, they made sure I was comfortable at all time. I suffer from lupus so I had to get up many times. Karimar, Kimberly, and Achalasia, thank you girls. Hand up for our pilot we had a smooth ride. My husband and I already told our family and friends to fly Breeze airways.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRichmond to Los Angeles
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No customer service"

(United States)

Not Verified | I was at the airport prior to boarding even starting. Apparently there is only one person checking bags and she had to go help the gate get ready because they are running a skeleton crew. I had tarmac folks from Delta and United helping me. All in all, I Was there at indicated time by Breeze. Couldn't get bags checked. Flight got delayed 10 mins. Still couldn't get me on my flight. No customer service, not enough staff. There is no phone number so if you need them your screwed. And they wouldn't even refund me. Gave me Breeze points while I drop another $1100 for 2 tickets to Vegas last minute.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHuntsville to Las Vegas
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"our experience was wonderful"

(United States)

Not Verified | I was skeptical about flying Breeze because of the mixed reviews. However our experience was wonderful - check in and boarding were quick and seamless, we had the breeze seats with extra leg room which were very spacious compared to most flights we have been in, the flights were on time or early both to and from and everyone was very nice all around. This is the only direct flight from Phoenix to Richmond and I would 100% fly it again! Our main goal on an airline is to get from point A to point B as expected and this was a solid experience. If you're hoping for more of the luxurious components of flying this is not the airline for you. But if you want an overall positive flight experience I would absolutely recommend Breeze!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Richmond
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Would definitely recommend"

(United States)

Trip Verified | Great new airline with brand new planes. Three classes nice, nicer and nicest. We flew “nicer” It was! Plenty of leg room. Actually has WiFi on board. Pleasant crew and flight. Would definitely recommend Breeze Airlines. It flies to some major cities and more of the remote places. All for flights starting at $45
AircraftA220
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Charleston
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes