Breeze Airways

✅ Trip Verified | Two back to back great experiences. First, my son’s boarding pass did not display a TSA pre-check and it was less than 24 hours to our flight. The Breeze representatives spent at least half an hour chatting with me, trying to figure it out by creating a new account, etc. and they ultimately discovered that his TSA pre-check was expired. I would never have known without their very patient help. Five stars on customer service. Second, we were flying this morning into an area of the country that had storms. The pilot told us that turbulence was likely during the last leg of our flight. The pilot did an amazing job. Not only was the flight and landing much less turbulent than expected, the entire experience was very pleasant, five stars for staff and pilot competence and skills.

✅ Trip Verified | This airline is the worst. The only thing good about this airline is their prices but you definitely get what you pay for. Received an email an hour before take-off (just as I was arriving from my hour-long drive) that my flight was canceled due to “Aircraft Maintenance” no delay, no re-route, nothing. My flight was pretty empty so my guess is the airline didn’t have enough bodies in seats to pay for the fuel. Fast forward to the next day, we finally get on the plane and the Captain gets on the intercom to disclose that unfortunately they do not have any snacks or anything but they have warm Gatorade! This airline is a sorry excuse for a company.

✅ Trip Verified | Excellent experience with Breeze Ascent. First time flying this airline and one of better flight experiences we have had in a long time, esp. with domestic flights. Hartford to Savannah non-stop was worth extra ground travel time to Hartford for us. Planes were new or newly-refurbished, interiors clean + neat. Comfortable seats, pleasant staff on ground and in-flight. Only complaint - they upgraded 3 men (pilots from legacy carrier) to the seats directly behind us on 1st trip. The passengers did not stop talking, very loudly, the entire flight (one would think AA pilots would have a little more self-awareness and concern for other passengers' experience?) They were served multiple hard alcohol drinks and only got louder and less considerate as flight went on - crew were friendly + indulging to them, but perhaps, should have stopped serving them or suggested they speak a little more softly? That said, highly recommend and wish they would add more routes.

✅ Trip Verified | Airline changed my son's flight to tomorrow now he's stranded at the airport which is 2 hrs away from his school. I got refunded a $100 dollars, thanks Breeze the Uber ride will cost me $175.00. I guess that you get what you pay for, tries to save some money flying through Breeze and I end up paying more. Nevertheless will never use or recommend this airline as they don't even have a customer service person to speak to and the automated system sucks just like the airline. I give them a -0 as me and the wife worry about our son 12 hrs away and alone in the airport.

Not Verified | We were treated so well. The app. would not allow me to pick or seats. When we checked in I told the lady at the check in desk our problem. She assured me that my family and I would be seated together and apologized for the problem. We received our new boarding pass shortly before boarding the flight. To our surprise we were seated in row 6 of the plane. ($140 a piece seats & we paid $39 per seat) I was impressed with the staff. They were all extremely helpful.

Not Verified | Was very good for the cost, plane was nice, got cheap wifi for only $1. For the low cost, it was very pleasant. Had no problems whatsoever. I'll be using Breeze again if I need a cheap flight.

✅ Trip Verified | I purchased the best seat (nicest) for $354.00. The airline changed planes and transferred me to (Nicer) for approx. $230. They only refunded me $45 and refuse to give me any additional money owed. What a scam to earn extra income. Just think about all the money that can be accumulated at the passengers' expense. Terrible!

Not Verified | This was my first time flying with breeze. The flight was on time. The cabin crew were extremely friendly. Even the Pilot said a few words in person and on the intercom. He had a great sense of humor. And we bought are tickets at a great price. I thought the seats were comfortable and loved having a USB on the seats. I would highly recommend flying with this airline. Thanks for the Great customer service. I hope it continues. We fly alot and don't see alot of that. Keep up the good work

✅ Trip Verified | I’m a French citizen and I flew with Breeze Airways from Hartford to Los Angeles on November 3rd to 6th. Cabin crew were so nice. Keep going like this and I hope to fly with you next year when I’ll get back to US. All the best.

✅ Trip Verified | I have flown Breeze quite a bit lately to visit family in FL. Almost every trip has been pretty pedestrian. Boarding process is very quick because most people are using backpacks. The planes are newer, seats are fairly comfortable except the headrest if you are tall. Services are basic, where you pay for any extras. But for me to be able to travel regularly from BDL or PVD to Florida for 100-130 RT is just a game changer. So to state the obvious, if you are looking for a full service carrier, look elsewhere. If you want a clean, efficient ride, low frills for a great value, breeze is great.