Breeze Airways

Not Verified | Never ever again. Thought I would save some money, plus it was a rare direct flight. Both flights delayed-still not sure I will get home after a six hour delay. Every Breeze flight on the board here is delayed by 2-6 hours. Only one other airline has a delay or cancellation. Good try, but should be out of business very soon.

Not Verified | This is the worst company ever! First flight was delayed from 8:45am to 12:30pm and then to 1:00pm. Returning flight was canceled 15minutes before departure, when everyone was at the gate. They said it was due to weather conditions. Everyone checked online and there was no weather disruption in our route. Then they said it was due to weather conditions in Utah, I guess the airplane was going there after OC, but we bought a direct flight from Orlando to Santa Ana. Still they said they would not cover for any hotel or food expenses or for flights from another company for those who could not wait until the next day. Not only I have to miss a day of work but I also had to stay/sleepover the airport from 5:00pm to 8:45am. The most uncomfortable night ever. You can barely talk to someone, the only way to contact them is through text message but they reply with pre made/general messages and don’t care about their customer at all. You think you’re saving money due to the cheap flights they offer but it actually becomes the most expensive flight! So not worth it!! This is the first and last time I fly with this company.

Not Verified | Not off to a great start flying out of John Wayne airport. Initial flight was delayed by an hour after the ground crew broke a bolt off the airplane’s taxi vehicle, plane was fine but they had to inspect for damage and it took an hour plus. Flight home was cancelled (although they labeled it as a delay, a 16 hour delay) due to weather conditions. It’s 80 degrees in Florida right now and 70 in Orange County CA, planes not rated to land in those sunny, mild conditions?? We determined the problem was the weather in the plane’s final destination: Utah, and apparently Breeze is not allowed to park the plane overnight in Orange County. So thanks for making that problem my problem and costing me a day of work and the cost of a hotel.

Not Verified | Terrible customer service - non-existent phone line that they "supplement" with chatbots. Good luck using their website. I'm on the way to my airport and they delayed my flight 16 hours without any notification about the delay - the day on my ticket just magically changed. Thank god I checked. Fingers crossed someone will fill out the routes they take once they go under.

✅ Trip Verified | Terrible customer service. Our Thursday 2/16/2023 evening flight out of Sarasota was cancelled while we were driving to the airport. We had already checked out of our hotel. Received a text to check email. Email indicated we were automatically booked on next day's midday flight. No reason or apology given. For personal reasons Friday's flight didn't work for us so we extended vacation to Sunday night. Even though the plane arrived early, our flight left 30-minutes late. Not a big deal but consideration to the customer's schedule doesn't seem to be a high concern.

✅ Trip Verified | I don’t usually fly with discount carriers, but I made an exception because they had a direct flight no one else offered. Big mistake. In 35 years of business travel, I’ve never seen an airline with such poorly trained, incompetent employees at every level. And of course, they don’t have a customer service department to rectify problems they have caused. They won’t take calls and if you try and email them, all you’ll get is an automated response. My only consolation is knowing they’ll be out of business soon. Please don’t make the same mistake I did—stay far away from this airline!

✅ Trip Verified | Not very good. The flights were direct and cheap, however they were both delayed by 45min-over an hour with no explanation. Unsure if the sometimes cheaper price is worth it in the future.

✅ Trip Verified | For our roundtrip flight, they delayed 10 times! We were stuck in Florida. Took us 36 hours to get home with all their delays. Monday the 13th 9:55-10:05 delay Friday 7:00 delayed to 10:00 Cancelled to fly Friday Saturday 10:00 delayed to 12:00 12:00 delayed to 1:45 1:45 delayed to 2:30 2:30 delayed to 3:30 3:30 delayed to 4:00 4:21 and still not loaded 4:27 started loading 4:00 delayed to 4:35 Last delay 4:45 This is the extra costs. $250 hotel $100 food $100 dogs boarded $400 lost work wages. Time spent waiting on check ins $850 plus time lost. They want me to submit receipts and will only reimburse for $125.00. Also they gave us $100.00 for future flights. Lol. Will never use that because we won’t be flying with them again. They will not give me $100 in actual funds. This was due to aircraft availability NOT weather. They overbooked flights.

✅ Trip Verified | We booked through the app for a flight from Provo Utah on 2/2 to Las Vegas Nevada, and returning on 2/5 back to Provo. I paid extra to select my seats in this flight and bought the tickets. Little did I know, the itinerary I received via email had my flight leaving Provo leaving 2/5, and returning on the same plane back to Provo on 2/5, this wasn’t what I booked! We tried to cancel, they refused to refund our money, and credited us with “Breeze Points” instead. We have been trying to get them to refund our money, but they refuse to do so. We asked them for a phone number to speak to someone but they will only speak to us via Facebook messenger. This is absolutely unacceptable!

✅ Trip Verified | Awful. We boarded and waited and waited. Then we had to get off the plane so it could ‘reboot’, which was supposed to be two to three minutes long. An hour later we’re still standing here. Ridiculous.