Breeze Airways

✅ Trip Verified | Earlier this spring, I purchased three tickets for my family Los Angeles to Norfolk on 07JUL22 on Breeze. Saturday, 25 June I received an email from Breeze telling me my flight was cancelled, and I could rebook or cancel for a refund. The link to rebook did not work, so I tried to reach out to Breeze. There is no one to call, one can only text or reach out via facebook. I sent a text at 9:50 that morning, and at 10:32 p.m. Pacific time (over 12 hours later) I received a two-word response, "Hi Michael." I was subsequently told that there would be no re-booking options for this flight. I get it that cancellations happen. But it is ridiculous that passengers are informed less than two weeks prior to departure that the airline won't be flying this route until February (if then). Now I get to pay a last-minute fare for a connecting flight for three of us. Buyer beware.

Not Verified | This airline completely ruined our summer. Me, my husband, and my 2 kids were flying from LAX to Norfolk when our flights were cancelled yesterday. We were already packing, as the trip was only a few days away. We were all disappointed, my kids especially. I will make sure to never fly this airline again. This airline seemed great because of the cheap prices, but no wonder its cheap, they cancel everyones flights. I tried to rebook, but the next flight flying out of LAX was in February 2023. So I would not use this airline if you want to go somewhere because chances are, your flight will be cancelled. This would have been my first time flying with this airline, but I will never fly this airline again.

✅ Trip Verified | Unfortunately I never got to make this trip. All flights on this route cancelled until February 2023. No email about cancellation, I found out by randomly going to the website and saw my flight cancelled. Not a professional way to run a business. I flew with them to Norfolk VA last October and that was pleasant. But after this incident I will not be flying them again, not worth the savings when you have to make last minute changes at additional cost.

Not Verified | Their system can’t handle known traveler number! I asked at the check in desk and they couldn’t find it. I keep a copy of the TSA letter with me and they still couldn’t find it. Had to go through the long line. Lost a day of vacation due to no flight staff. Additionally, all of my fights were delayed (some several times)

Not Verified | First, they cancel our flight after 2 delays. Which aside from the loss of an entire day and schedule disruption, wouldn't be terrible, but their employees at the counter abandoned it, leaving only a sign saying to use their app for support.. Our bags were nowhere to be found, support wouldn't answer, they were not at the baggage claim. We lost several more hours just trying to find our bags we dropped off hours earlier when checking in. After rescheduling, I completed my journey.. but the pilot we had on the return flight was obviously new, they didn't do any snack or beverage service, citing "bad weather" as we flew between two calm, sunny destinations with no turbulence. It was quite obvious at takeoff and landing, I've never been on a flight that shook so much in clear weather. Now I'm sitting on the tarmac here, we arrived "on time" 25 minutes ago but for some reason we don't have a gate to deboard? In my 16 years of flying several times a year domestic and international, this is hands down the worst.

Not Verified | Never got to fly with them because they cancelled my flights twice. The first time they cancelled the return flight for my whole family and I had to extend my trip to take their next available flight which takes a lot of additional booking and planning (lodging, transportation, etc.), then one week before our trip they cancelled all flights. So after working around their initial failure, they cancelled our entire trip ONE WEEK BEFORE. At this point trying to rebook with another airline is far too expensive being so close to the date and during a holiday which is why we booked our trip early in the first place! Now we have to go through cancelling every booking and plan we had and having to pay cancellation fees for everything because Breeze Airways absolutely screwed us. This is too far. I don't know how they are in business. After seeing every review on their social media page, it looks like every single person has had their flights cancelled by Breeze and even worse, the day of. This airline is a complete scam. Consider yourself warned! Don't believe me? Research reviews, check their social media comments...all the same thing. It's not right for them to keep doing this to people.

✅ Trip Verified | Tried out the airline due to nonstop flight from TPA to RIC. On 6/23, flight was delayed but we still departed and I made my business dinner on time. I was set to depart the next day on 6/24. I received a text at 1 a.m. advising the flight was cancelled and rebooked for Saturday - zero explanation or support info. I was forced to rebook my hotel and cancel pre-made plans on both Friday and Saturday as a result. I made the best of up and was ready to leave the next morning for the reset 11 a.m. flight. However, at 1 am, I again received a text message that my flight was delayed and not departing until after 3. I have now had to beg for refunds for preplanned ticked and events in TPA that I no longer can attend due to these delays. I tried to get in touch with Support to just get answers and options, and I was met with an automatic text response that they are very busy and a response would not be given until several hours later. I was willing to try and recommend this airline to others. The planes themselves are quite nice, but they have proven to be completely unreliable. Will not use them again unless they overcome this horrendous reputation they have developed at this point.

✅ Trip Verified | This airline may be a fine choice when they sort out their problems, but I didn't have the opportunity to actually fly with them. I was excited to find a much better fare than any major airline flying SFO to RIC for a business conference, and nonstop as well. However two days before the flight I received a one sentence text message saying the flight was cancelled. This is the first thing to sort out--send the apologetic email with links for getting a refund first, not the curt text message! I was not pleased to see that. The next available flight on Breeze was one week later (maybe... if they don't cancel it). In the end my full fare was refunded, but the new flight on United cost about 80% more than the Breeze fare ($250 more). I was given a $50 credit in "Breeze Points," but when I asked they refused to refund that to me as cash as a goodwill gesture. And, I'm in Richmond waiting to go home, and I see that both Breeze's flights to Tampa and SFO have been cancelled today. Recommend avoiding until they develop a better reputation.

✅ Trip Verified | A hour and a half late leaving Tampa. Plane was there 5 hours at gate then they pulled one as I watched from the what appears to be fix it lot. Captain repeatedly states please give us another chance at Tampa. After letting us board knowing they had to cut plane off for 10 minutes with no ac to restart computer. Then they cancel flight home at 0100 day before flight. They expect me to pay extra 2 days Hotel stay. Next flight was Monday. Canceled flight was Saturday. Then they think 50 credit dollars covers my last minute flight costs to get home to work Sunday. We're nurses. They lost me. They beg for a second chance then cancel. Gave them a try, never again.

Not Verified | This airline is just not ready for flight. They cancel and delay flights with little notice and no assistance. They really do not have customer service available in any meaningful way or channel. They took away our purchased first class (nicest class) seats with little more than an e-mail. Most unsettling is their crew admit to being unfamiliar with their aircraft. When asked about the equipment we got a shrug and “it is new so we don’t know”. They just are unprofessional, untrained, unprepared and not ready. They do not deserve your trust.