Breeze Airways

✅ Trip Verified | First, the positive. The flight crew is extremely nice and apologetic about the situation. I booked a 1st class ticket at a great price round trip from John Wayne to Orlando. Both ways, they "downgraded" the aircraft and delayed the flight over 3 hours on the outbound and 6 hours on the inbound. The flight went from a non-stop to a refueling stop in Tulsa. Because of the downgrade the flight was then overbooked and they started bumping people. Sparing you the gory details, Do not fly this airline if you want to get to your destination.

Not Verified | I booked flights for my son, his wife and their 3 year old daughter and 2 month old son. I booked them first class and paid for the upgrade to first. My son and granddaughter were in row 3 side by side and my daughter in law and 2 month old grandson were in row 4 side by side. I went online today to check their flights and discovered my daughter in law had been moved to ROW 20 and my 2 month old grandson was seated alone. After 5 hours of trying to contact the airline I received a text message. I was told Breeze changed planes and her seat was no longer available. Apparently BREEZE felt ok with abandoning a 2 month old to be seated alone. After hours of texting they told me they can move the 2 month old with his mother to ROW 16. Now the family is no longer seated together. BREEZE tried to give me points for this inconvenience to which I said no thank you. Will never fly BREEZE again. I had no choice but to move my daughter in law and grandson to ROW 16. This airline is a gaff. Any airline that would abandon an infant should not be allowed to operate. Clearly the reservation was for an infant and his car seat. Clearly BREEZE moved his mother and gave someone else her seat abandoning him.

✅ Trip Verified | Warning: If you are shopping around for flights and Breeze shows up on the list, keep looking! My dad's flight was supposed to leave at 3.40, and it was delayed around 10 times. It was tough to keep up because each time they sent an email, they would send another email. The flight finally left at 11.54 last night. They do not have customer service, meaning you can't just call a number to get support. This airline is an absolute nightmare. We ended up buying another flight to ensure that he was able to get home. We lost all trust that this company would actually take off from the ground after so many delays. We will never fly with them again. Don't let the lower airfare sway you. There's a reason it's cheaper. They won't leave on time, and they won't help you if you need support.

Not Verified | The worst airline I have ever encountered. Lost our baggage and will not pay us for the items. No customer service, no email. No phone number. You must text and it takes days to get a response, if you ever get a response.

Not Verified | Terrible experience. 2 last minute changes. My son had a straight flight, no stops that was switched to a flight with a stop/layover. We weren't even notified, I just happened to check his flight info the day before. The morning of the flight we were notified last minute that it was delayed 2 hrs. Then when he finally boarded, they were delayed again because a flight attendant called out. My son should be almost halfway home by now but he hasn't even left yet. If you have to fly more than 2 hrs I wouldn't go with Breeze. The app really sucks, kept telling me the only person who could make changes is the person that booked it. I booked it and wasn't able to change anything

Not Verified | Pleasantly surprised at how nice our trip was on Breeze Airways. The plane seemed newer than other planes we had been on. The staff was friendly. The flight was smooth with no delays. We will be flying with them again.

Not Verified | Breeze cancelled by flight the night before I was to come home. Next earliest available flight was 3 days later forcing me to book a different airline, of course more expensive since short notice. They should have covered that flight, but did not. My refund was partial, and rest in Breeze points. Went back and forth with them and was notified I should have bought flight insurance. Horrible customer experience. I need to buy flight insurance to handle Breeze just deciding to cancel their flight?

✅ Trip Verified | First and last time flying this airline. Booked an early flight so we could spend the weekend in California. Woke up at 4 am for my flight to find out that at 11 pm they've sent an email that the flight departure time us delayed by an hour. Got to the airport and was informed that the flight is going to be late by another hour. Should have booked with more reliable airline. This one is a joke.

✅ Trip Verified | Changed the date of my flight without even asking or warning me. There's no way to add luggage. It keeps telling me it's not possible nobody talks to you. The email people are rude. The text people are rude. I'm inconvenienced I have to take a day off of work. I have to find a way to the airport now because my friend that was taking me to the airport can't take me and I can't just cancel my flight as my daughter's having surgery and I have to be in South Carolina. I will never use this airline ever again nor will I go through Priceline you both are useless and it's against the law for you to change my itinerary without my permission or being compensated for it.

✅ Trip Verified | Our 5pm flight was delayed due to mechanical issues. For a couple of hours, the captain gave somewhat frequent updates that a spare plane was coming but delayed due to weather. All understandable. 3-4 hours later, we get a final update that the spare plane had launched and the crew was “going to get some food” in the meantime, then they all left with their luggage. At 9.30pm, we get an email that the flight is delayed until the next day. The lone service rep at the desk would either tell you to “check the app/emails” or just walk away. They refused to communicate anything over the loudspeaker, so fellow passengers were having to yell out updates to each other about new flight times, where to find luggage, etc. We will never fly Breeze again due to this awful lack of communication while leaving us stranded and scrambling 6 hours after our flight time.