Boliviana de Aviacion

✅ Trip Verified | Worst airline ever. They have no clue or understand what is a good customer service. Rude and unprofessional personnel. They moved my return flight to one day later without a valid reason and did not want to accommodate me for the extra expenses or try to help me in any way, not to mention delay flights. Do not waste your money in this 3rd world airline! Never again.

Not Verified | All the flights we took with this company were delayed. I strongly advise to take time especially if you have connections with other flights. Unfriendly cabin crew. No onboard service. I advise against. Tous les vols que nous avons pris avec cette compagnie ont eu du retard. Je conseil fortement de prendre du délais notamment si vous avez des connexions avec d'autres vols. Personnel de cabine peu sympathique. Aucun service à bord. Je déconseille.

✅ Trip Verified | The worst airline I have ever travelled with. From the moment you board the plane you can see that the plane is dirty and old. When I arrived in Santa Cruz, I picked up my luggage (which took too long to leave) to make the connection. After going through Customs they made me leave the hold luggage in a corner that is not even equipped with the danger that someone could take it away or get lost. Not happy with that, they make you leave the connection area to go through the boarding controls again. It is a totally improvised airline.

✅ Trip Verified | I ride BoA from EZE to MIA through VVI on 2/6/2023 early Morning at 5 am. When I got my baggage In the Miami baggage claim hall, I found one of my checked-in baggage was damaged. I can’t find any BoA agent in the baggage claim hall. I spend about two hours walking around Miami airport and still can’t find any BoA agent. (Maybe it is too early) I called 8005844099 but the number is not in service. After back home I write an email with pictures to claim the damage. BoA declines my claim. The BoA service is the worst. I will no longer use the BoA airline anymore.

✅ Trip Verified | Santa Cruz to Uyuni via La Paz. For the entire time of the flight, no flight attendants could be reached. The flight attendant alert button worked, but no one would respond. I walked the economy section of the plane to find that flight attendants were asleep! The service on the flight was unacceptable. The food gross, and the cabin quality terrible.

✅ Trip Verified | Miami to La Paz via Santa Cruz in 2018. The flight departed with some delay due to bag loading and towing services not available on time. However, the flight was relaxing and smooth. Dinner was good. There is no entertainment per seat. There are cabin monitors. The aircraft was an old Boeing 767-300. The pilot managed to arrive on time to catch the connecting flight to La Paz. This flight was in a B737-300 older version as well but with good service. One elements to point was the counter staff at Miami was very helpful with my bags and seat selection.

✅ Trip Verified | My wife and I flew from Buenos Aires to Miami this January. The airplanes appeared to be old with no entertainment flat panels, no earphone outlets, and no USB charging outlets. The seats were old fashion leather, wide and comfortable, with spacious leg rooms, and reclineable backward to almost 40 degrees, all of these made the flights very comfortable! Meals served were rather good, with frequent service of beverages of limited types, free wine was included with meals. Our experience was far better than most reviewers whose reviews we read.

✅ Trip Verified | Santa Cruz, Bolivia to Madrid. No business check in; No business lounge; No priority boarding unless you scream to the ground staff. The plane is very old; flying business the plane was very cold inside. Asked for a blanket and was told that after the take off (in economy everyone has a blanket on their sits but apparently business is not paying enough for the ticket. No entertainment on the plane. For a trip of almost 11 hours there was nothing! No plug to charge the mobile. No amenity kit. The food was very bad quality! The sit was so uncomfortable that when I arrived all parts of my body was hurting After boarding the plane had a problem and we had to go back to the gate and leave the plane so it could be fixed. I had a connecting flight in Madrid to AMS and of course I lost the connection flight. The crew didn't know anything about anything. I was asking at what time was expected to arrive and they didn't know. I asked if they had any information about the connecting flights and once again they knew nothing. Once we land the captain didn't even apologize for the delay or gave any information on how we should proceed. Terrible experience!! Informed already my company about this and they will never use this crappie company any again.Avoid always!

Not Verified | Santa Cruz to Buenos Aires. Not recommendable, my last flight was annoying because first the space between seats is to short, second the plane is way too old the facilities are aged. Time travel was fair but food during the flight is the worst and there is no due date on its meals and no clue about it.

✅ Trip Verified | Sucre to La Paz. Only one hour flight but gave us a nice chicken sandwich and when asked for more they kindly gave me as much as I wanted. Staff was friendly, aircraft on time and checking happened quick in sucre, although not so high tech. Plane was a Boeing, looked well maintained.