Boliviana de Aviacion

✅ Trip Verified | I ride BoA from EZE to MIA through VVI on 2/6/2023 early Morning at 5 am. When I got my baggage In the Miami baggage claim hall, I found one of my checked-in baggage was damaged. I can’t find any BoA agent in the baggage claim hall. I spend about two hours walking around Miami airport and still can’t find any BoA agent. (Maybe it is too early) I called 8005844099 but the number is not in service. After back home I write an email with pictures to claim the damage. BoA declines my claim. The BoA service is the worst. I will no longer use the BoA airline anymore.

✅ Trip Verified | Santa Cruz to Uyuni via La Paz. For the entire time of the flight, no flight attendants could be reached. The flight attendant alert button worked, but no one would respond. I walked the economy section of the plane to find that flight attendants were asleep! The service on the flight was unacceptable. The food gross, and the cabin quality terrible.

✅ Trip Verified | Miami to La Paz via Santa Cruz in 2018. The flight departed with some delay due to bag loading and towing services not available on time. However, the flight was relaxing and smooth. Dinner was good. There is no entertainment per seat. There are cabin monitors. The aircraft was an old Boeing 767-300. The pilot managed to arrive on time to catch the connecting flight to La Paz. This flight was in a B737-300 older version as well but with good service. One elements to point was the counter staff at Miami was very helpful with my bags and seat selection.

✅ Trip Verified | My wife and I flew from Buenos Aires to Miami this January. The airplanes appeared to be old with no entertainment flat panels, no earphone outlets, and no USB charging outlets. The seats were old fashion leather, wide and comfortable, with spacious leg rooms, and reclineable backward to almost 40 degrees, all of these made the flights very comfortable! Meals served were rather good, with frequent service of beverages of limited types, free wine was included with meals. Our experience was far better than most reviewers whose reviews we read.

✅ Trip Verified | Santa Cruz, Bolivia to Madrid. No business check in; No business lounge; No priority boarding unless you scream to the ground staff. The plane is very old; flying business the plane was very cold inside. Asked for a blanket and was told that after the take off (in economy everyone has a blanket on their sits but apparently business is not paying enough for the ticket. No entertainment on the plane. For a trip of almost 11 hours there was nothing! No plug to charge the mobile. No amenity kit. The food was very bad quality! The sit was so uncomfortable that when I arrived all parts of my body was hurting After boarding the plane had a problem and we had to go back to the gate and leave the plane so it could be fixed. I had a connecting flight in Madrid to AMS and of course I lost the connection flight. The crew didn't know anything about anything. I was asking at what time was expected to arrive and they didn't know. I asked if they had any information about the connecting flights and once again they knew nothing. Once we land the captain didn't even apologize for the delay or gave any information on how we should proceed. Terrible experience!! Informed already my company about this and they will never use this crappie company any again.Avoid always!

Not Verified | Santa Cruz to Buenos Aires. Not recommendable, my last flight was annoying because first the space between seats is to short, second the plane is way too old the facilities are aged. Time travel was fair but food during the flight is the worst and there is no due date on its meals and no clue about it.

✅ Trip Verified | Sucre to La Paz. Only one hour flight but gave us a nice chicken sandwich and when asked for more they kindly gave me as much as I wanted. Staff was friendly, aircraft on time and checking happened quick in sucre, although not so high tech. Plane was a Boeing, looked well maintained.

✅ Trip Verified | Original flight route was La Paz to Cochamamba to Santa Cruz to Madrid with a lay-over of 18 hours in Cochamamba. All airports are in Bolivia. My complaint is that employees of Boliviana de Aviacion provided me and my wife with inadequate information. At the office in La Paz we were asking if it possible to skip our flight from La Paz to Cochamamba, because we wanted to spend our times in Cochamamba instead of going back to La Paz. The lady assured it was possible but we needed to confirm this 48 hours before departure of the flight from La Paz to Cochamamba. When we were in Cochamamba we went to a BOA office again to ask if it was possible to skip our flight. from La Paz to Cochamamba. Again this employee of BOA assured it was possible to do this. By change we found out via via that this was not possible. And if we not depart from La Paz we will lose our ticket. So directly we went to the BOA office again in Cochamamba. We explained again the situation. There they said we needed to go needed to depart from La Paz, if we wanted to depart from Cochamamba we need to pay about USD 115 per person. The people from BOA lacked empathy, just behaved cold. We refused to pay and went back by bus to La Paz (9 hours). If do understand that you can't skip flights but just provide the right information.

✅ Verified Review | My flight with Boliviana de Aviación from Santa Cruz to Miami was delayed 13 hours. The staff that worked for BOA were unorganized and seemed like they had no clue what they were doing. This was not the first or only flight by BOA that was delayed for so long. Many customers have complained, including myself, asking for a refund of my ticket because I, as a customer, who lost money and time with this flight, is entitled to it. BOA even had a poster at Santa Cruz airport stating to contact them for a refund when your flight is late more than 6 hours. I have been trying to get an answer from BOA, including many other customers, and BOA has still not replied. It has been almost three months and I do not know when and if I will ever get a reply from them. I called them numerous times and all they keep doing is sending more e-mails to people who seem not to want to reply to their customers. I am wasting time trying to get in touch with them but they keep ignoring their customers. Horrible experience.

✅ Verified Review | We had a connecting flight from La Paz to Uyuni. They delayed our flight from Santa Cruz to La Paz and we worried we weren't gonna make our connecting flight to Uyuni on time. So we asked the crew and they assured us that once we reached LPB, the airline staff would make sure we made our connecting flight on time. However, when we got to La Paz they didn't give priority to transit passengers or even ask about it. They let us out of the plane right on the runway after approximately 10 minutes of waiting for a bus that never came and they made us walk all the way to the airport. Mind that we couldn't run because our bodies are not used to being in such altitudes and we could suffer mortal consequences. As a result, we missed our flight therefore we also missed pre-arranged tour bookings in our final destination. We expected better customer service because no one oriented us or gave priority to those with connecting flights. We asked the airline staff and no one knew nothing. They need to be better prepared for when these type of situations happen. We are certainly not happy.