Boliviana de Aviacion

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 26 reviews
5/10
2 star Skytrax Rating
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8/10

“Very friendly service on board”

(Switzerland)

Not Verified | I flew with Boliviana de Aviación from Cochabamba to Madrid with my wife and two children. We flew on a B737-800 for the first (short-haul flight) from Cochabamba to Santa Cruz, and then on a A330-200 from Santa Cruz to Madrid. Very friendly service on board. Personal screens on each seat for the long flight. They could make some progress on the food tthey serve, though. This being said, we had two full meals (dinner and breakfast), unlike other airlines who only offer one free meal for the same 11-hour flight (Santa Cruz-Madrid). We arrived to Madrid on time. All in all, a very pleasant experience with BoA.
AircraftBoeing 737-800 / A330-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCochabamba to Madrid via Santa Cruz de la Sierra
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. They have no clue or understand what is a good customer service. Rude and unprofessional personnel. They moved my return flight to one day later without a valid reason and did not want to accommodate me for the extra expenses or try to help me in any way, not to mention delay flights. Do not waste your money in this 3rd world airline! Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Paz to Miami via Santa Cruz
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I advise against"

(France)

Not Verified | All the flights we took with this company were delayed. I strongly advise to take time especially if you have connections with other flights. Unfriendly cabin crew. No onboard service. I advise against. Tous les vols que nous avons pris avec cette compagnie ont eu du retard. Je conseil fortement de prendre du délais notamment si vous avez des connexions avec d'autres vols. Personnel de cabine peu sympathique. Aucun service à bord. Je déconseille.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanta Cruz to La Paz
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the plane is dirty and old"

(Bolivia)

Trip Verified | The worst airline I have ever travelled with. From the moment you board the plane you can see that the plane is dirty and old. When I arrived in Santa Cruz, I picked up my luggage (which took too long to leave) to make the connection. After going through Customs they made me leave the hold luggage in a corner that is not even equipped with the danger that someone could take it away or get lost. Not happy with that, they make you leave the connection area to go through the boarding controls again. It is a totally improvised airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to La Paz via Santa Cruz
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The BoA service is the worst"

(United States)

Trip Verified | I ride BoA from EZE to MIA through VVI on 2/6/2023 early Morning at 5 am. When I got my baggage In the Miami baggage claim hall, I found one of my checked-in baggage was damaged. I can’t find any BoA agent in the baggage claim hall. I spend about two hours walking around Miami airport and still can’t find any BoA agent. (Maybe it is too early) I called 8005844099 but the number is not in service. After back home I write an email with pictures to claim the damage. BoA declines my claim. The BoA service is the worst. I will no longer use the BoA airline anymore.
AircraftOB766
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanta Cruz to Miami
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service on the flight unacceptable"

(United States)

Trip Verified | Santa Cruz to Uyuni via La Paz. For the entire time of the flight, no flight attendants could be reached. The flight attendant alert button worked, but no one would respond. I walked the economy section of the plane to find that flight attendants were asleep! The service on the flight was unacceptable. The food gross, and the cabin quality terrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanta Cruz to Uyuni via La Paz
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"flight was relaxing and smooth"

(United States)

Trip Verified | Miami to La Paz via Santa Cruz in 2018. The flight departed with some delay due to bag loading and towing services not available on time. However, the flight was relaxing and smooth. Dinner was good. There is no entertainment per seat. There are cabin monitors. The aircraft was an old Boeing 767-300. The pilot managed to arrive on time to catch the connecting flight to La Paz. This flight was in a B737-300 older version as well but with good service. One elements to point was the counter staff at Miami was very helpful with my bags and seat selection.
AircraftBoeing 767-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to La Paz via Santa Cruz
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"flights very comfortable"

(United States)

Trip Verified | My wife and I flew from Buenos Aires to Miami this January. The airplanes appeared to be old with no entertainment flat panels, no earphone outlets, and no USB charging outlets. The seats were old fashion leather, wide and comfortable, with spacious leg rooms, and reclineable backward to almost 40 degrees, all of these made the flights very comfortable! Meals served were rather good, with frequent service of beverages of limited types, free wine was included with meals. Our experience was far better than most reviewers whose reviews we read.
AircraftBoeing 767-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Miami via Santa Cruz
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No entertainment on the plane"

(Netherlands)

Trip Verified | Santa Cruz, Bolivia to Madrid. No business check in; No business lounge; No priority boarding unless you scream to the ground staff. The plane is very old; flying business the plane was very cold inside. Asked for a blanket and was told that after the take off (in economy everyone has a blanket on their sits but apparently business is not paying enough for the ticket. No entertainment on the plane. For a trip of almost 11 hours there was nothing! No plug to charge the mobile. No amenity kit. The food was very bad quality! The sit was so uncomfortable that when I arrived all parts of my body was hurting After boarding the plane had a problem and we had to go back to the gate and leave the plane so it could be fixed. I had a connecting flight in Madrid to AMS and of course I lost the connection flight. The crew didn't know anything about anything. I was asking at what time was expected to arrive and they didn't know. I asked if they had any information about the connecting flights and once again they knew nothing. Once we land the captain didn't even apologize for the delay or gave any information on how we should proceed. Terrible experience!! Informed already my company about this and they will never use this crappie company any again.Avoid always!
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSanta Cruz to Madrid
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was annoying"

(Bolivia)

Not Verified | Santa Cruz to Buenos Aires. Not recommendable, my last flight was annoying because first the space between seats is to short, second the plane is way too old the facilities are aged. Time travel was fair but food during the flight is the worst and there is no due date on its meals and no clue about it.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanta Cruz to Buenos Aires
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
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