✅ Trip Verified
| Second experience with this airline. After being charged 50EUR last year to add my middle name on the ticket, I told myself I would never use them again. However, Blue Panorama was the only airline operating on the route I was interested in this time. Take off was scheduled at 6:30am. At 5:50am, there were still about 10 groups queuing for check-in. After checking in our luggage, we had to pay for a "fast track service" to skip the queue at security in order not to miss our flight. This would not have happened if the airline had planned correctly and opened more than one check-in desk. After passing through security, we found out that our flight was delayed. We were told that the tires of the aircraft needed to be changed. The airport staff said (stupidly repeating the information from Blue Panorama) that the plane would be flown to another airport to have the tires changed. However, the aircraft stayed on Bergamo airport's tarmac the whole morning. We didn't see any technician working on the wheels. We eventually took off at 11:30 (five hours delay). The crew did not even bother apologising for the delay. Is it a common situation for them. I am now trying to claim my compensation (250EUR per passenger). Blue Panorama does not have an online form to fill to ask for such compensation like most airlines. You need to send a registered letter with acknowledgement of receipt to their office Rome. I am a frequent flyer and have never seen such low level of service on a European airline.