Blue Islands

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 47 reviews
6/10
No Skytrax Rating
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10/10

Blue Islands customer review

(United Kingdom)

We flew Southampton to Jersey and return where Blue Island use 19 seat aircraft. Both flights has less than ten passengers and were on time even early. Avoid row one unless you want an excellent view of what the pilots are doing as the view outside is restricted as no windows forward of this row. The best view was from row six and with such small aircraft the views are excellent. As with all small aircraft the noise level is higher than for a large aircraft but for such a short flight it does not matter. The private lounge at Jersey was a nice way to end a short holiday. We will certainly be flying Blue Island again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Blue Islands customer review

(United Kingdom)

Southampton to Guernsey return great price and no additional charges. Good luggage allowance. Flight left on time good service - very impressed. Have looked at other routes that we could use Blue Islands for in the future.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Blue Islands customer review

(United Kingdom)

I flew yesterday to and fro from Jersey to Guernsey. I was extremely impressed with the lounge reception and all is facilities. I am slightly disabled and the Stewardess was very helpful and attentive on both my journeys. Plenty of leg room on the plane and good and comfortable flight. I will certainly use them again when I can.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Blue Islands customer review

(United Kingdom)

Staff kept us informed of any changes or delays to our flight fog was a problem and the flight was over an hour late in leaving Jersey but staff were great. I will travel them again and have no problems recommending it to others.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Blue Islands customer review

(United Kingdom)

JER-GCI-JER-LCY. Inter-island flights on a little Jetstream. Only 10 mins each way but good fun. With the open cabin and no door to the flight deck it really gave an insight into what the flight crew do. Far from trans-continental business class that I often fly but in many ways this was a lot more enjoyable. The lounges for all passengers are a nice touch but some air con in Jersey would be good. Timetable seems to not be completely thought through for connections (eg 1hr 30 wait in Jersey for flight to LCY). Would like to see a GCI-LCY direct flight added or better connections to the JER-LCY flight so that a LCY-GCI trip can be done in a day. All in all though a very good experience that I would happily repeat.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Blue Islands customer review

(Netherlands)

LCY-JER-LCY in ATR-42s each way. This airline tries hard but falls short in some areas. Online check-in did not work at the advertised time (48 hours). I called customer services and the rather indifferent phone operator casually told me it was always like that. Secondly passengers should be aware of their unusual baggage allowance. The checked plus carry-on can total 20 kg. Nevertheless carry-on weight was not checked at either LCY or JER. We arrived at City Airport and couldn't find the bag-drop desk - told to use the Luxair desk. Aircraft itself was showing its age and could do with a deep clean but was comfortable. One member of cabin crew for 50 passengers and each way they were cheerful and pleasant. On the outbound morning flight a croissant with butter and jam was offered with non-alcoholic drinks. On the return evening flight there was a full bar service (even champagne) but no snacks. Blue Islands passengers can use their dedicated lounge at JER. However its based at gate 7 which is at the far end of the airport and not air conditioned. Drinks biscuits and wi-fi were good. Overall a good airline but should certainly bring their London operations more into line with their competitors.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Blue Islands customer review

(United Kingdom)

I travel inter island JSY-GSY return twice a week. Blue Islands have made the classic mistake of forgetting their core business model. Their inter island flights are now so often delayed that a tannoy announcement that there is "a delay due to technical reasons" is now met with resigned scepticism. They have also made the mistake of outsourcing their ground crew ops to Serviceair who neither know nor care why the flight is delayed by 40 minutes [again]. Planes in the main are uncomfortable and claustrophobic groundcrew are ill informed and inter island timetable is more akin to an unscheduled series of aviation "events".
Seat TypeEconomy Class
Value For Money 12345
no
na

Blue Islands customer review

(United Kingdom)

Outbound (from Southampton) was very good: easy check-in we liked the Jetstream experience and the cheery professionalism of the flight crew but Jersey-Southampton was a nightmare. Firstly 13.25 flight cancelled for 'technical' reasons. When offered a refund or rebooking we accepted seats on a later flight. This was a very stupid move because the 4 hour delay turned into a 7 hr 50 mins delay. If warned our Jetstream was bound to be the last flight out of the island at 20.15 we could have used the 7 hr 50 mins delay to catch a fast ferry. Given zero customer care and a total lack of honesty there is no way I would risk another flight with Blue Islands despite the professional flight crew the convenience of their new London City route and certainly not because of their pricing policy.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Blue Islands customer review

(United Kingdom)

Check-in staff more than helpful at Manchester airport arrived early glad we paid for the lounge to wait - supplied very good choice of food/drinks. Good assistance onboard. Staff at Jersey airport very informed and directed us to the lounge. I must say the staff on return plane so good helping me to get down steps very nice people and will certainly travel them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Blue Islands customer review

(United Kingdom)

SOU-JER return. As my 2008 review Blue Islands has standards that other airlines would do well to emulate: clear and inclusive pricing flexibility easy check-in punctual lounges for the use of all passengers (at least on the Channel Islands). You are treated as a person it is good-fun travelling not a comment one can make often these days.
Seat TypeEconomy Class
Value For Money 12345
yes