Blue Air

✅ Trip Verified | Luton to Bucharest. Absolutely disgusting customer service. I made a booking for a morning flight from Luton and in the confirmation it was the afternoon flight. I called them straight to mention there is an error and I had the screenshots from my phone to prove I booked the morning flight not the afternoon one. I had to send my proof on an email address and I had to wait. more then 24 hours. Yesterday the lady said that I have to pay 17 pounds to make the change or I can wait until we get a response. I said I will wait as I don't want to pay for something what I already paid for. Today after I called them again (yesterday I called them 4-5 times to see if there is an answer yet) the lady said now I have to pay 51 pound as my request was rejected and today the price for the same flight has gone up. Yesterday nobody mentioned to me that the 17 pound can change. I am traveling alone with 2 small children. That's why I booked the morning flight as I did not want to arrive to Bucharest at midnight and then travel an other 3 hours back to my home town. When I said to the lady that I want to talk to her manager as she made a mistake by not mentioning to me that the 17 pounds can change then she shut the phone on me. Ever since nobody picked up the phone on the same number. Since then I called Romania and Belgium as well but it seems nobody can help me. Absolutely disgusting and I'm fuming that something like this can happen.

✅ Trip Verified | Iasi to Paris. Please pay attention when booking online from their website! They add 10 euro (on average) at the price of the ticket that was initially displayed when you first searched for it in case you don't book it right away. This happens even if you search twice for the same flight in the same day. I think it is the 10th time when this happens to me, so I am sure there is no accident. I was receiving several errors when trying to make my online pay and after refreshing the page, the total amount to pay was 30 euro higher although I haven't modified anything, I didn't add any extra service etc. I encourage everyone who has experienced this scam to write a negative post and hopefully, they will stop. But this kind of practices show me that they are not a respectable company.

✅ Trip Verified | Hamburg to Bucharest. All in all a good experience. Blue Air is your average budget airline. Check in went flawlessly. The provided plane was a bit old (26 years at the time of travel) but nothing felt old in there. I felt safe the whole trip, even tho I had concerns before the flight. The cabin was nice and clean. The cabin crew was nice and friendly, smiling and helping. I really don’t have anything to complain about, except that the seats were a bit uncomfortable. But for 52 Euro One Way there is really nothing to complain about. I would fly Blue Air again.

✅ Trip Verified | Flew Blue Air from Luton to Bucharest. The most disappointing flight I’ve ever had. The staff were brilliant, but I felt like the aircraft was coming apart. My seat was broken, moving backward and forwards all the time. The seat in front of me had a crack on the back (right bottom). Window blinds were not fully closing. Never again.

✅ Trip Verified | Glasgow to Bucharest return. Blue air for the greediness of £8, placed all three of us in three corners of the plane, on both routes. Flown lots of budget airlines but they have crossed even RyanAir on this one. Staff at Glasgow Airport was great who managed to help us sit together, while with airline/airport staff from Romania, you cannot expect any help from them at all. This was the case for every other family with small children. Although they are cheap, i would avoid them at all cost if you are travelling on a family Holiday.

✅ Trip Verified | Rome to Bucharest. The flight was delayed and we were waiting in the queue for more than an hour as per the boarding time shown in the screen. When I asked about the delay and told the lady (who came 45 minutes late), she was very rude and told me to sit down and "stand up" when I hear the announcement. There were no apology or anything about the delayed flight. I am currently waiting in the queue, still there is no announcement.

✅ Trip Verified | Alghero to Rome. I am wary of flying with this company again. They charged me 200 euros because according to them I bought a special rate valid only for residents in Sardinia. Apparently, however, speaking at the ticket office, in the month in which I booked they had problems on their ticket booking site and some travelers traveled the same at a discounted rate even though they were not Sardinians, but I did not have to pay. I will appeal. How disgusting. IT: Diffido a volare di nuovo con questa compagnia. Mi hanno addebitato 200euro perché secondo loro ho comprato una tariffa speciale valida solo per residenti in Sardegna. A quanto pare però, parlando alla biglietteria, nel mese in cui ho prenotato avevano dei problemi sul loro sito di prenotazione biglietti e alcuni viaggiatori hanno viaggiato lo stesso a tariffa agevolata anche non essendo sardi, ma io no ho dovuto pagare. Farò ricorso. Che schifo

✅ Trip Verified | Flew from Bucharest to Larnaca on 24th August. The flight was delayed by four hours, nobody could give us an explanation for the reason the flight was delayed, the personnel on the ground were rude and the passengers moved from a gate to another. Overall a terrible experience.

✅ Trip Verified | Birmingham to Cluj. After a flight schedule change and then a cancellation I requested a refund. Now 2.5 months later I'm still waiting for my money and BlueAir only has excuses. I now not only lost money from my booking but also my holiday reservation.

Not Verified | Bucharest to Birmingham. I purchased Premium service which entailed to an Extra Leg room seat and complimentary meal for 2 passengers. The aircraft was changed in the last moment and we the seats which originally were Extra Leg room and no longer. Although the Extra Legroom seats were still available those were given to other passenger who did not had a Premium service, nor we have received a complimentary meal. Worst experience ever.