Blue Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 143 reviews
3/10
No Skytrax Rating
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1/10

"they disappointed me too much"

(Belgium)

Not Verified | This company is incredibly disrespectful. They used to be good but last years they have degraded significantly. A few weeks after booking first issue came up: the last leg (Bucharest - Iasi) of the flight was cancelled. No refunds, no nothing. So on top of the ticket price i now had to pay for an extra bus ride to Iasi ! Online check in was not possible, presumably due to the Covid-19 pandemic. But they do charge you 36! Euros for airport check-in fee! When calling them to ask about these problems they just hang up the phone, when contacting them on social media they block you and if you mail them they ignore you. This company needs to be looked at by authorities because this is not serious at all. I used to fly them a lot but last few years they disappointed me too much.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Iasi via Bucharest
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"does not respect what they themselves printed on the boarding pass"

(Romania)

Trip Verified | Took flight 0B1216 and at the gate, we were forced to pay an additional 35EUR for each luggage because the lady at the counter decided it was oversized. They did not measure it with those iron templates that most reputable airlines use. On the boarding pass, it is clearly printed "one piece of luggage of maximum 10kg and 40x30x20cm free of charge" but they simply ignored this and decided the size and weight just by looking at it. Oh, and on the payslip they put "last-minute ticket" not a single reference to oversized luggage which again is a sketchy practice. A company that does not respect what they themselves printed on the boarding pass and charge you at the gate is not a reputable one, in fact, is the worst experience ever. We paid for 3 cabin luggage, additional 105 EUR. Practically this airline just made the money for another seat by this unclear practice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Otopeni
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bad customer service"

(Germany)

Trip Verified | Such a bad customer service. Flight got cancelled and there is no way to contact them. The invoice reply is an automatic email and they don't answer the phone after calling two times and waiting over 50 minutes on the hold. Now after two months when I call it doesn't even ring. Is this even a real airline or a hoax?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Bucharest
Date FlownJuly 2021
Ground Service 12345
Value For Money 12345
no
7/10

"was worth flying with them"

(Moldova)

Trip Verified | I had a good experience flying with them. I had priority boarding and it works really fine with them. They helped me to do the check-in at the airport. I can say that the seats were not so comfortable and the food on board is really expensive, but taking in consideration their flight prices it was worth flying with them.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteMadrid to Iasi via Bucharest
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they refused to board him on the plane"

(United Kingdom)

Trip Verified | I had a direct flight for my son scheduled on the 25th of June which was cancelled and I tried several times to contact them to change the date for a different flight. The customer services was very poor and they had an unprofessional language and approach. Finally, I managed to change the flight for my son for the 2nd July, a direct flight as well. It was impossible to find on their website the information regarding the documents needed for a child to travel with them, so I had multiple conversations over the phone with them to make sure we have all the documentation needed for check in and there will not be any problem before. Their also requested a fee for "special assistance" as my son was under age. Everything was paid and added to my sons ticket, priority boarding, luggage and the special assistance. With two days before the flight to be due, I have received an email saying that the flight schedule is changed due to operational reasons and the flight will have a commercial stop at Bucharest and there will be a six hours stay between the flights. I accepted that even if the 3 hours flight became now 11 hours flight. On the 2nd July, my son grandparents took him to the Cluj Napoca airport, a four hours journey for them. They went to the check in office to do the checks and his grandfather asked them what is going to happen in Bucharest because there are 6 hours between the next flight and if is someone to look after my son in all this time. They realised there is a mistake and actually they don't have staff to look after my son in airport and they contacted Bucharest for an opinion. After two hours of stress for me as a mother and my son, they refused to board him on the plane because they had no staff to look after him even if the service was added on his ticket. I tried myself to contact the airport from Bucharest but at 10 pm was nobody there and impossible to reach someone over the phone. Also they don't have opening hours over the weekend. This is ridiculous! They created a big drama for my family and myself offering services which they cannot comply. I
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCluj Napoca to London Heathrow
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"great customer service"

(Ireland)

Trip Verified | Cluj-Napoca Airport to Dublin Airport. I mention that Valentina and her colleagues had great customer service, we were very well treated, making our experience wonderful. Also a good flight time. I'm impressed and happy to schedule my next flight with Blue Air airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCluj-Napoca to Dublin
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Avoid at all costs"

(United Kingdom)

Not Verified | Worst airline company that I have ever had the misfortune to deal with, they cancelled the flight, 2 days before departure, I tried calling numerous times, I sent them emails and to this day not a single answer from them. Would not recommend. Avoid at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownJune 2021
Value For Money 12345
no
1/10

"I wrote countless emails and requests"

(United Kingdom)

Not Verified | Even if this company belongs to my country, my review is very weak. After they canceled a flight for me in September 2020, I haven't received any money back until now. I wrote countless emails and requests, but no one noticed me! Shame on this company, the most unprofessional there is!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLiverpool to Bucharest
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"deeply disappointed and dissatisfied"

(Romania)

Not Verified | The airline introduced a totally absurd rule regarding all passengers having to seal their luggage in plastic wrap. What is absolutely lovely about this is that they don’t let you check in your luggage unless it’s wrapped (in some airports they allow it however, so they even aren’t good about following their own rule). Now imagine being in an airport with a single wrapping center where you can only pay cash and where there is no ATM. A full flight of people having to spend a lot of time wrapping and searching all of their pockets, hoping they have enough cash left. A very “beautiful” experience related with a totally understandable rule. The company does not offer any explanation for this request (as far as I know they are the only ones requesting this) and I can only assume they are playing a game in collaboration with some wrapping companies in order to find another way to steal money from tourists. Very elegant Blue Air - I am deeply disappointed and dissatisfied.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCairo to Bucharest
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not willing to give back the money"

(Hungary)

Trip Verified | Athens to Larnaca. The airline cancelled the flight and not willing to give back the money after 6 months. No answers, simply stole the money and looks like they can do it without any repercussions.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownOctober 2020
Value For Money 12345
no