Before takeoff the normal checks on passengers' safety belt was not carried out. There was a door latch that was unserviceable in the pantry. Before takeoff the cabin crew placed boxes in front of this door in the attempt to prevent it from flipping open. The exterior of the airplane was very dirty. The interior décor of the cabin is poor. The seat covers which have floral designs are old and tattered. A making tape was found pasted on one of the in-flight screen monitor. This monitor was suspected to have cracked at its edge. There was also a foul smell of lavatory in the cabin throughout the flight. Despite sound system being built in the seats earphones were never distributed to the passengers. No movie were screened during the flight. Other that the in- flight magazine ‘Digonto’ no other reading materials were available in the cabin. Orange juice was served before the flight. After airborne dinner which consists of only one meat puff and two springs rolls were served immediately. This meal was accompanied by hot beverage and plain water. The female cabin crew wears traditional ‘sari’ that gives the passenger an exotic South Asian feel. Only basic and essential service like food distribution was rendered to the passengers and nothing more. The cabin crew never smiled throughout. The standard of Biman cannot be comparable on the world stage -services are tolerable for very short haul flights but not suited for passengers intending to travel international beyond 5 hours of flight.