Biman Bangladesh Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 70 reviews
5/10
2 star Skytrax Rating
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Biman Bangladesh Airlines customer review

We tried to get to Bangkok with Biman Bangladesh starting from Paris Orly. We should have left from Paris on Sunday but the flight to Dhaka was cancelled. No announcement no information nothing. We managed to find a Biman representative who told us the flight would leave Monday morning. We could stay at a hotel close to the airport terminal paid by Biman. We (and some more people that slept on the airport floor because they did not find the well hidden Biman representative) left on Monday but not straight to Dhaka. First to Rome to pick up some other passengers that got stuck there. Finally we took off to Dhaka and landed there in the middle of the night. Tickets and passports were taken and we could stay in a dirty hotel until the morning because the flight to Bangkok was leaving on Monday morning. The bus to the airport never picked us up. No flights to Bangkok on Monday ! You will fly tomorrow morning we were told with a great smile. Finally we arrived in Bangkok Tuesday instead of Sunday. Return flight to Brussels via Dubai was okay only three hours delay - first time and last time ever with Biman Bangladesh.
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Biman Bangladesh Airlines customer review

Before takeoff the normal checks on passengers' safety belt was not carried out. There was a door latch that was unserviceable in the pantry. Before takeoff the cabin crew placed boxes in front of this door in the attempt to prevent it from flipping open. The exterior of the airplane was very dirty. The interior décor of the cabin is poor. The seat covers which have floral designs are old and tattered. A making tape was found pasted on one of the in-flight screen monitor. This monitor was suspected to have cracked at its edge. There was also a foul smell of lavatory in the cabin throughout the flight. Despite sound system being built in the seats earphones were never distributed to the passengers. No movie were screened during the flight. Other that the in- flight magazine ‘Digonto’ no other reading materials were available in the cabin. Orange juice was served before the flight. After airborne dinner which consists of only one meat puff and two springs rolls were served immediately. This meal was accompanied by hot beverage and plain water. The female cabin crew wears traditional ‘sari’ that gives the passenger an exotic South Asian feel. Only basic and essential service like food distribution was rendered to the passengers and nothing more. The cabin crew never smiled throughout. The standard of Biman cannot be comparable on the world stage -services are tolerable for very short haul flights but not suited for passengers intending to travel international beyond 5 hours of flight.
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Biman Bangladesh Airlines customer review

DAC-CGP Business Class. Flight delayed by two hours. The smell of aircraft fuel lingered onboard throughout the flight. The business class with its infamous floral seat covers in tatters. The seat configuration 2-3-2 on an airbus A310. Seat pitch poor (tighter than any other J class I have flown - pitch similar to WT+ on BA). Inflight service is minimal; pax offered water sweets pan masala and Biman's trademark 'Mango Bar' (which is quite good). Overall an ok flight - nothing to write home about. Biman should consider revamping their aircrafts - they are horrible. I don't believe Biman will be purchasing a new fleet of B777s and A330/340's anytime soon so better not keep hopes high. A poor airline Biman should get its act together as quickly as possible.
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Biman Bangladesh Airlines customer review

London-Dhaka-Sylhet. We were a group of 17 and booked 4 months in advance. After check-in we were hurried to board the plane and was one of the last to board. Upon entering the plane I was disappointed with the interior flowery seat covers and it looked like something from the seventies. This was the Airbus A300 the National Express coaches in England look a lot smarter! There was a lot of confusion with seating and my family was split up they wanted my 4yr old daughter and my 3yr old son to sit some distance away from us the crew constantly saying let us take off then you can swap seats with anyone. In the end a compromise was found with another family. The flight was ok and surprisingly on time. Entertainment was nothing at all food not bad all I can say is they should improve the look of the planes interiors and modernise things or they are going to lose a lot of business to other carriers. The only reason a lot of people use Biman is because of convenience of landing in Sylhet airport (Biman does not allow any other international flight to land in Sylhet yet 90% of Biman passengers are Sylhetis)
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Biman Bangladesh Airlines customer review

Delhi-Dhaka. Forced to take Biman as no other flights. Paid top fare as no discounts - in fact same fare as London-Delhi! Crew were awful. They ignored requests for blankets for the infant ordered passengers around and were very unhelpful with the pram. The screen did not work (on both ways) and so could not see any of the security demonstrations but it did not bother them. They made us sweat in the plane for absolutely ages before we had any aircon. The food was very poor quality and the drinks choice was lemonade cola or water - that's it! Filthy plane with ripped fittings. The crew did not check seat belts or close any trays and were no help at all with the infant belt. There seem to be many ranks of crew who ordered the lower ranks around! Many seats are taken up by free passengers who work for the airline or government. Use this airline at your peril!
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Biman Bangladesh Airlines customer review

I can echo a lot of the comments already made about Biman. Our flight was delayed with no information being made available to passengers. We made stops en route that where not scheduled (at least not that WE were aware of). Due to delays we missed our connecting flight and spent Christmas day in a run down hostel with our tickets and passports taken away from us. On returning to the airport the following day we were told that our passports and tickets had been sent to the hostel - who decided not to tell us! We got them back with 5 minutes to spare! The staff are rude. Planes are falling apart (one member of our party complained that his seat would not stay upright and kept reclining - solution : "Well don't lean back then!". There was a strong smell of kerosene and the fascia on the emergency exit kept coming away from the door.
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Biman Bangladesh Airlines customer review

I recently flew Biman Bangladesh Airlines from Bombay to Dhaka on J Class. The flight in to Mumbai from Dubai was over 2 hours late. Biman did not bother informing the passengers and repeated phone calls to Biman's Mumbai airport office went unanswered. Check-in was a nightmare without any dedicated counter for J class passengers. Once on board the cabin was extremely dirty and the toilet in the front of the plane was simply filthy. The food was sub-par for J class. Most of the passengers in the J Class cabin seemed to be Biman staff. No apologies for the delay either. Very disappointed with the service which seems to be on a downward spiral as of late.
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Biman Bangladesh Airlines customer review

We recently flew by Biman Bangladesh with our 4 year old son and 6 month old baby - all I can say that it was an absolute nightmare from start to finish. We had requested a cot which we did not get. Met by rude unhelpful cabin crew and were in a filthy plane - on the return trip we were told that we were not on our flight because we had to re-confirm ? We are professional people with jobs to come back to not idle people who can stay for a few extra days/weeks! In Dhaka the staff were even more rude and to make things worse thay tried to make my 4 year old son sit on his own away from us - this I am sure is illegal and caused us a huge amount of stress !
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Biman Bangladesh Airlines customer review

I have flown Biman on the London-Dubai route many times. My belief is that service provided by Biman 20 or even 10 years ago was far superior to the service currently on offer. The reasons for this is that the DC-10s in use were younger at that time - cleaner and smoother. The main problems with Biman are that it has failed to modernise it's old fleet (root of all delays) failed to introduce modern in-flight entertainment (seatback videos) failed to address unprofessional hostesses failed to deal with it's corrupt booking officials and above all failed to appreciate the loyal customers which have kept it flying. I fly to Bangladesh regularly and since 1997 have been using Emirates which is truly a world class airline.
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Biman Bangladesh Airlines customer review

Flew BG from Dhaka to Calcutta. The 737 (new to BG) was a filthy mess - all kinds of substances could be found on the seat pockets in J class. Legroom in J class which has a 3x3 seating was horrible. Food comprises of a box rudely thrown out at you. Dhaka airport is a nightmare and the airline hostesses just do not care.
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