✅ Verified Review
| Biman charges half of what renowned carriers charge for round trip Business Class fares between London and Dhaka through their hubs. Keeping that in mind and the fact that there is no change of aircraft required for this trip by Biman, you get a decent offering overall. B777-300ER aircraft is my favourite. Business Class cabin with 35 angle flat seats in a 2-3-2 configuration. Large PTVs with AVOD in Bangla, Hindi and English. Bilingual flight tracker provided. Some audio with Indian Classical Music would complete the package which included games for children. Decent headphones, blankets and pillows. Amenity kit consisted of eye shades and socks only. Plenty of food choices. Second service was as substantial as the first. However, presentation of the meal service was awful. FAs needed to remove all plastic and foil wraps from serving dishes, and neatly arrange the meal tray before bringing it to the passengers. Being a dry airline, Biman needed to excel in its soft drinks service. Fruit juices of very poor quality and quantity. I expect larger glasses with bigger servings and refills without having to ask. Orange should taste like freshly squeezed in Business Class. Regular black tea served was of very poor quality. FA should never simply dish out coke and sprite cans to Business Class passengers. Such drinks should be served in glasses (with optional ice) brought from the galley. FAs consisted of two ladies and two gentlemen (one being the purser). The ladies did all the work while the men loitered around the galley. The female FAs thus struggled to perform their duties and then go above and beyond with any personal touches like asking about extra drinks or food. Such personal touches were completely missing. The ladies looked fantastic in their sari uniforms. The men had poor personal grooming with tired looking outfits. Male FAs need to have fresh new South Asian inspired uniforms and training in better grooming and appearance. Lounge access was provided at the beginning of both trips. Mildly scented hot towel and newspaper provided upon taking seats. Juice provided to welcome everyone. The airline caters quite well to a Bangladeshi clientele. Much more needs to be done in terms of beverage service if to attract more international travellers.