✅ Trip Verified
| Manchester to Burgas. Shocking airline, misleading advertising, shocking service, unhelpful staff. Flight finder sites along with their own website carry their flights as "direct" when they are in fact "double touch" which means that if you are the last destination when entering the UK you will have to get off at the first destination, go through customs and reboard the plane. You will lose your seat. Any items you have bought in duty free will get confiscated unless they are in a sealed bag with a receipt. This is ignored on the plane and the staff are uninterested in providing you with these clear bags or in sealing them. On reboarding the plane you will lose any prebooked seats, despite the gate crew telling you that you will not. The airport handling staff were unaware that they had passengers for transfer and held us on the plane for thirty minutes while they got someone down so we could queue further for them to issue us with handwritten boarding passes. Disabled passengers were unassisted. It was chaos, passengers didn't get their boarding passes as this was not communicated by the airline staff and had to get help from other airport personnel. The staff at the gate held us for an additional 30 minutes assuring us our seats would still be there when we got on but they weren't. Aircraft staff completely unhelpful and unconcerned. It might not be their fault their head office does this but they represent the company and some appreciation of the issues would not go amiss Balkan (BH Air) misrepresented their flights as direct, they weren't. If this was a one off it would be understandable but they do this as a matter of course on multiple flights week in and week out, whilst still advertising their flights as direct. Customer service is appalling and they keep your money for the prebooked seats you don't get. Do not travel with this shambles.