Belavia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 35 reviews
6/10
No Skytrax Rating
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8/10

"company is always on time"

(Italy)

Trip Verified | This is the only option to fly from Rome to Minsk as direct flight. The good thing is that you don't need to worry about any extra cost: the economy fare has everything you need, from free seat allocation to checked-in luggage plus hand luggage. Meal is also free of charge even if it can be improved or having some more variety. Staff is professional and kind and the planes are clean. One good benefit is that the company is always on time. Overall it is a very good company, they must just improve the food quality and variety. The website must be improved, specifically the possibility to make change of your reservation. The magazine on board must be in English as well.
AircraftEmbraer 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Minsk
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"does its job pretty well"

(Russian Federation)

Trip Verified | Moscow to Saint Petersburg via Minsk. Belavia is not a particularly fancy airline in terms of additional services or features, but it does its job pretty well. All flights were on time, crew very polite, online check-in worked as expected. The planes were not particularly new, but well maintained. The seat comfort could be better, but for short flights it is sufficient.
AircraftBoeing 737-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMoscow to Saint Petersburg via Minsk
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"didn't expect such nice service"

(Israel)

Trip Verified | Tel Aviv to Minsk. Aircraft refurbished inside with light blue seats, quite comfortable. Full service airline with low cost rates. A hot meal is served with a variety of beverages and smiles. I didn't expect such nice service. Crew was visible and happy to assist.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Minsk
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"airline is simple, but it works"

(Spain)

Trip Verified | Flew Belavia from Kiev to Moscow via Minsk. I read a review saying that they wanted to charge 200 dollars if you dont have the boarding pass, and made sure I had mine, but then at the airport they even printed a new one and said the boarding pass was free. I can´t be sure its always like that, but that is what they told me. Ryanair would not print you a new boarding pass, so I guess boarding pass is free. The airline is simple, but it works. Its better than extreme low cost like Ryanair in my opinion, luggage is included, etc. 2 flights for 93 euros and this service seems good to me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Moscow via Minsk
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"the worst airline"

(France)

Trip Verified | Paris to Minsk. This is probably the worst airline I've ever used. The seats are ok, but other than that everything is an absolute nonsense. I've never seen this rude staff ever in my life! Worst nightmare it could be. Customer service is real awful, can't even describe it with words, the flight can make you feel like crying.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Minsk
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"horrible customer service"

(United States)

Trip Verified | A flight attendant needed to check my carry on bag because the plane ran out of overhead space. He then assured me that my bag would either be at the gate or at baggage claim. It was at neither so I filed a lost bag claim with Warsaw's airport. The airline did absolutely nothing to keep me updated on the status of my bag. I have to call and email them every day just to ask if they are looking for it and it seems they are not. They continue to say "there is no update on your bag." It has now been five days and I do not know if my bag is in Minsk or in Warsaw and when I will get it back. That is horrible customer service plain and simple. I have had my luggage lost before and it was found and delivered to me within 48 hours. The fact that it has been nearly a week and my bag has not even been located is absolutely ridiculous. I do not recommend Belavia. Customers should spend their money with a more respectable company with better customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinsk to Warsaw
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Awful experience"

(Netherlands)

Trip Verified | Minsk to Astana. Awful experience. Flight attendants gave me the impression I was being discriminated for not speaking Russian. The other passengers were allowed to move freely while they kept telling me to go to my seat because of "turbulence". When I confronted them eventually they stopped it. Poor food and beverage quality. Old airplane. But the worst thing was the service. They didn't even give me an immigration card.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinsk to Astana
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"clean with adequate leg room"

(Czech Republic)

Verified Review | After having visited Minsk for three days I choosed to book Belavia back to Prague. Check in procedure was smooth, waiting area at the gate quite small but with a nice adjacent cafe. Bus transfer to the aircraft. It was not the most modern B737 but perfectly clean with adequate leg room. The crew distributed sweets before take off, then to my great surprice a nice snack comprising a sandwich with sausages and cheese was served. Tea directly from the can or coffee was served. Quite a surprise nowadays, when nothing is offered free of charge on major European carriers for such a short trip 1hr 20 min. The captain gave inflight info over the loudspeaker system. We landed on time in Prague and I will not hesitate to book Belavia again.
AircraftBoeing 737-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinsk to Prague
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"better airlines than this one"

(Russian Federation)

Verified Review | Minsk to Kaliningrad. Our flight was delayed for a few hours because of "weather conditions at the destination airport". I checked the arrivals in our destination airport and figured that there were other airlines landing at the same time with no issues. Only our flight was delayed, because (as I guess) they put a small plane that cannot tolerate any deviations in weather. The Belavia manager at the airport was absolutely unhelpful and even didn't try to solve this situation. In conclusion I really advise to never fly with Belavia. There are way better airlines than this one.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinsk to Kaliningrad
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I will choose Belavia again"

(Belgium)

Verified Review | Brussels Charleroi to Minsk. It was my first time to fly Belavia. The flight was OK, the crew was very friendly and helpful (although English is still a problem), I had more than enough space on my seat (I am 1.95M) and my knees did not even touch the back of the seat in front of me. Return flight, same story. Nice and friendly crew. We got some sweets, something to drink (water or juice) and a small lunch (chicken or pork), coffee, tea or water as you wish. There was no in-flight entertainment, but I did not miss it. In short, very neat and complete care. I will choose Belavia again, for my next flight to Minsk.
AircraftEmbraer 175
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels Charleroi to Minsk
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
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