Belavia

✅ Trip Verified | Saint Petersburg to Minsk. So first hosts was good, no problem about them. But in airport Belavia employees was really rude. Same week I had 2 more flights with Delta and Air France and did not have any problem like this. I will never flight with Belavia anymore.

✅ Trip Verified | Minsk to Gatwick. A very pleasant flight. Boarding was quick, the aircraft was clean and the seating was 3+3. Leg room was adequate. The flight took off on time and landed on time. Meal service consisted of a standard hot meal with soft drinks and tea or coffee. No alcohol was offered. This was a short 2 1/2 hrs flight and so the meal was very good. There was no in-flight entertainment.

✅ Trip Verified | This is the only option to fly from Rome to Minsk as direct flight. The good thing is that you don't need to worry about any extra cost: the economy fare has everything you need, from free seat allocation to checked-in luggage plus hand luggage. Meal is also free of charge even if it can be improved or having some more variety. Staff is professional and kind and the planes are clean. One good benefit is that the company is always on time. Overall it is a very good company, they must just improve the food quality and variety. The website must be improved, specifically the possibility to make change of your reservation. The magazine on board must be in English as well.

✅ Trip Verified | Moscow to Saint Petersburg via Minsk. Belavia is not a particularly fancy airline in terms of additional services or features, but it does its job pretty well. All flights were on time, crew very polite, online check-in worked as expected. The planes were not particularly new, but well maintained. The seat comfort could be better, but for short flights it is sufficient.

✅ Trip Verified | Tel Aviv to Minsk. Aircraft refurbished inside with light blue seats, quite comfortable. Full service airline with low cost rates. A hot meal is served with a variety of beverages and smiles. I didn't expect such nice service. Crew was visible and happy to assist.

✅ Trip Verified | Flew Belavia from Kiev to Moscow via Minsk. I read a review saying that they wanted to charge 200 dollars if you dont have the boarding pass, and made sure I had mine, but then at the airport they even printed a new one and said the boarding pass was free. I can´t be sure its always like that, but that is what they told me. Ryanair would not print you a new boarding pass, so I guess boarding pass is free. The airline is simple, but it works. Its better than extreme low cost like Ryanair in my opinion, luggage is included, etc. 2 flights for 93 euros and this service seems good to me.

✅ Trip Verified | Paris to Minsk. This is probably the worst airline I've ever used. The seats are ok, but other than that everything is an absolute nonsense. I've never seen this rude staff ever in my life! Worst nightmare it could be. Customer service is real awful, can't even describe it with words, the flight can make you feel like crying.

✅ Trip Verified | A flight attendant needed to check my carry on bag because the plane ran out of overhead space. He then assured me that my bag would either be at the gate or at baggage claim. It was at neither so I filed a lost bag claim with Warsaw's airport. The airline did absolutely nothing to keep me updated on the status of my bag. I have to call and email them every day just to ask if they are looking for it and it seems they are not. They continue to say "there is no update on your bag." It has now been five days and I do not know if my bag is in Minsk or in Warsaw and when I will get it back. That is horrible customer service plain and simple. I have had my luggage lost before and it was found and delivered to me within 48 hours. The fact that it has been nearly a week and my bag has not even been located is absolutely ridiculous. I do not recommend Belavia. Customers should spend their money with a more respectable company with better customer service.

✅ Trip Verified | Minsk to Astana. Awful experience. Flight attendants gave me the impression I was being discriminated for not speaking Russian. The other passengers were allowed to move freely while they kept telling me to go to my seat because of "turbulence". When I confronted them eventually they stopped it. Poor food and beverage quality. Old airplane. But the worst thing was the service. They didn't even give me an immigration card.

✅ Verified Review | After having visited Minsk for three days I choosed to book Belavia back to Prague. Check in procedure was smooth, waiting area at the gate quite small but with a nice adjacent cafe. Bus transfer to the aircraft. It was not the most modern B737 but perfectly clean with adequate leg room. The crew distributed sweets before take off, then to my great surprice a nice snack comprising a sandwich with sausages and cheese was served. Tea directly from the can or coffee was served. Quite a surprise nowadays, when nothing is offered free of charge on major European carriers for such a short trip 1hr 20 min. The captain gave inflight info over the loudspeaker system. We landed on time in Prague and I will not hesitate to book Belavia again.