Batik Air

Not Verified | The worst airline I've ever used. Staff have problem with everything, what the passengers need. Once food is in the price of ticket, once you must paid extra. Nobody ask you, if you need something to drink or if you want a food You must buy a water and everything. Definitely last flight with Batik Air

Not Verified | Very bad service, first of all checkin time is rigidly maintained, from six 0'clock in the morning, don't show up before that. I bought a business class ticket and expected my luggage to get a priority label. They didn't, as I found out in Jakarta, after waiting for almost one hour for my luggage. In Solo you shall not pass, into the executive lounge, although also being a Garuda Platinum Member. The girl was quite adamant about that. But there are no first class planes form Solo, so who is going into this lounge? Family, friends? Checkin, together with economy class (pushing as always). No service personel detected at Soehatta. I will not recommend Batik Air.

✅ Trip Verified | Flight makes 1h30min of delay before departure without any email notice. Flight attendants were impolite and giving orders instead of asking politely. During flight when i asked if they had a food menu, i was told they did not have food anymore. When my husband asked, they told him they had noodles. We couldn't pay for water as we only had our bank cards (which they didn't take) and money in euros which they also don't take!). My husband needed his meds and although i have nicely asked for a free cup they did not give me one. When we landed we were without explanation for 15 minutes or so in the plane for no logical reason. I am never flying with this company again.

✅ Trip Verified | Worst airline. Moved flight three times with no regard to connecting flights, visa expiry, personal need to arrive on the day. Not flight delays, complete three times date changes on the flights. We regret to inform you that your flight has been changed to xx date? Never seen this happen before. - Customer care doesn't pick phone, nor replies to mails. - Cannot cancel online. - Extremely rude staff at Subang airport when you go to their counter. They keep shuttling you from one point to another point. No answers, no responsibility.

✅ Trip Verified | The worst airline experience ever. I will never fly with them again. 2 hours of delay on first flights, as there was no engineer available to sign the approval for landing, very uncomfortable seats, they ran out of toilet paper in both flights, in the first they didn't have even tissues, you need to pay for everything, even for a glass of water. This is egregious as airport security usually don't allow water to be carried on-board on many international flights. They don't offer anything for free and even the options for purchase are very limited and expensive. Cup noodles to eat, and water, coffee, tea, Milo (with hot water) and two options of warm soda. One bag of tea is AU$4.As it was a night flight and it got very cold, I asked for a blanket and had to pay AU$9 for a piece of flannel. Needless to say that there was no entertainment system available. The absolute worst. Do not recommend to anyone.

Not Verified | I flew Batik from Bangkok to Kuala Lumpur and my flight was delayed by 3 hours. Being a full service carrier, Batik offered no onboard beverage or meal service. The flight seats were average, and the crew were courteous. No inflight entertainment.

Not Verified | Previously food was given free and quality was very good and tasty, now food must be purchased. Further purchase food are sucks and very small portion. When order looks good, when food received it was trash. Picture deceiving. Look at attached Picture vs Real

✅ Trip Verified | Manado to Jakarta Soekarno-Hatta onboard ID6281. Ground staff at both Manado and Jakarta were all friendly, communicative, and very courteous. At first, they announced that the flight will be delayed for 30 minutes, but we ended up waiting for only 10. Upon boarding the ex-Batik Air Malaysia plane, I was greeted by a somehow-cold cabin crew and a pretty hot cabin. Then, I figured out that my plane had no in-flight entertainment screens at all. I was about to be disappointed but it turned out that they offered Wi-Fi-based in-flight entertainment through the Tripper app, which was very sublime with never-seen-before options. The absence of the music selection was covered by e-magazines, vlogs, and podcast selections alongside TV shows, games, movies, and many more. Some lags still happened, but this was miles better than their old IFE system (I'm referring to the old ones installed in older A320s and 737s, not their newer PK-LU* A320s). The seat was good enough for a long flight like this. As the flight progressed, the cabin crews became even friendlier, communicative, and attentive, although they were not as friendly as on my previous Batik Air flight. They could have been friendlier by explaining the food that I had - which I assume was a delicious, nicely presented grilled chicken with sautéed beans and carrots and a chocolate muffin. Overall, for the price I paid, they impressed me in several aspects including their new Wi-Fi based in-flight entertainment, but they obviously still have several rooms for improvement.

✅ Trip Verified | Batik air has been the worst airline for me. The rule as per the Batik Air website states that you need to carry a certificate of fitness from the doctor in case you are pregnant for more than 28 weeks. Also double confirmed from customer care about the rules. However, to my surprise, when reached at the airport counter, the check in staff doesn't want to listen and started to point out at a board on her desk. When I asked that, if I am supposed to check the rules coming to airport every day, she said yes. Later when I called the customer care and asked again, the answer was same and handed over the phone to her supervisor to make him understand but still the staff, as mentioned earlier, made their own rule of getting check up done by airport doctor. The doctor just checked BP and oxygen level which assured him that my wife is fit to fly. Certainly, not flying again with you guys.

Not Verified | I have flown 3 return trips with this airline this month. One trip was a business meeting in Jakarta, my 8am outbound was moved to 10amwhilst I was in the air the return was brought forward 2hrs from 16.30 to 14.30. Terrible customer service. When I tried to bring flight 6 forward to return early they attempted to charge me full price to downgrade from business to economy.