Batik Air

✅ Trip Verified | The worst airline. Late flight, late baggage. Disgusting food onboard. Simply worst experience. In flight entertainment was not working.

Not Verified | No entertainment, left 2 hours late, lost my luggage for 4 days. Poor inflight service and on customer service when returned home even with numerous emails and documents relating to problems.

✅ Trip Verified | Arrived at the airport at 6:45am for an 8:30 am flight- used grab to select the terminal however the driver took us to terminal 2 instead of 1. We waited 20 minutes for airport bus and only arrived at checking at 7:45. Was informed by the airline that we had missed the check-in period. We then asked if we could fly and our bags could be checked into another flight to which the representative said that bags have to fly with their passengers. The representative was not helpful and no alternatives were offered or assistance was given.

✅ Trip Verified | E Check in and Airport booth check in closed at 1:15 mark before departure, makes you join a long long queue which will cause you to miss the one hour close before departure. After queuing, plenty of time for boarding the plane with no check in luggage (50 minutes before departure), just needing the ticket, and Ground staff flat out refused to help. It seems as if they do not want you to board at all. Last time buying anything from Batik Air / Malindo Air / Lion Air, no matter how cheap the tickets are.

✅ Trip Verified | We flew Malindo Air in June 2019 & it was a terrific airline. Little did I know it it is nothing like that now it is Batik Air (although our tickets said operated by Malindo Air). There was 5 of us flying, I originally booked for 4 & then added an extra person 1 month later, (still several months before we were due to fly). I called the airline to add the passenger to our other booking & was on hold for over an hour. Then I advised that since we were flying together could we be seated together, they said chose seats online. Works out they want you to pay $14.90 per seat to chose any basic seat. I advised that we didn't care where we sat, just as long as we were seated together. They said they couldn't allocate the seating until closer to the date, but would link our 2 bookings. So when seats were allocated we were surprised they weren't together. They did link our bookings, but then sat 1 person 21 rows away from the rest of us. And when I tried to call to have the allocated seats changes (after another hour + on hold) I was told they couldn't help, but check in would sort it. So 1 person sat at the other end of the plane. No food or drinks are given and they run out of food & drinks quickly. They refused to serve any tea or coffee, saying we had to wait until the seat belt light went off. It never did. There is also no inflight entertainment. So charge & download something to your device prior to boarding. Then only maybe half the baggage came out, with passengers checking other carousels trying to find their missing baggage. Approx. 15 minutes later suddenly the rest of the baggage final started coming out. Worst airline ever. We are all dreading our return flight & will never use them again.

Not Verified | One of the primary concerns relates to the confusion surrounding the layover at Bali. We had confirmed not once, but three times, that my elderly parents, who are not fluent in English, did not need to disembark the plane during the layover. However, to our dismay, they were taken off the aircraft and instructed to obtain new boarding passes and seats. This unnecessary inconvenience caused distress to my parents, who were already facing language barriers and challenges navigating the airport environment. Furthermore, there was frequent changes in flight details were incredibly frustrating. The flight timings, transit arrangements, and layover duration were altered multiple times, causing significant confusion and inconvenience. Such unpredictability is challenging for all the elderly passengers unfamiliar with English and relying on clear communication and consistent schedules.

Not Verified | My experience was amazing with Batik Air, flight was on time and staff were very helpful and answering all the questions. Our luggage were delivered in good condition and no delay in flight time. I guess I wouldn’t go for this airline again given all the bad reviews but just wanted to share that my experience was very good with them.

✅ Trip Verified | Yogyakarta to Jakarta. Not the strongest of all starts for this flight as it was delayed by 35 minutes, causing me to feel anxious and panicked as this would mean missing my connection to Bangkok and eventually to Tokyo. The ground staff at Yogyakarta refused to rebook me to an earlier flight, but they kept their promises that my flight will leave before 3 in the afternoon, which is a good thing. The seat was comfortable for a 50-minute hop, and because I was assigned an emergency exit seat, more legroom is guaranteed. Crews were just okay; not rude but also not too friendly. Light meals were served for this 50-minute flight, which consisted of bread and a bottle of water. The biggest letdown was the in-flight entertainment - it used a system produced by an already bankrupt company that lacked content although it won in terms of responsiveness and layout. Their advertised Wi-Fi system did not work at all on my flight as the app kept on crashing and hanging. However, since this is only a 50-minute flight, I could not complain much. There are improvements to be made, especially in on-time performance and their in-flight entertainment, but aside from that, my experience is not heinously bad by any means.

✅ Trip Verified | Twice delayed using this airlines. Delay was at midnight making it more difficult to secure an Uber. No boarding pass printing kiosk, need to queue with those who dropping their baggage. No separate counters. Making it a slow and painful process.

Not Verified | Old plane that was dirty and had broken seats. No option to checkin online. Return flight was cancelled and then 3 days after I returned home I received an email to say the flight had been rescheduled. Takes 60 days to receive a refund. Customer email doesn’t work. Took me 3 weeks to speak to someone.