Batik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 163 reviews
4/10
3 star Skytrax Rating
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1/10

"delay is part of the culture"

(United Arab Emirates)

Not Verified | I flew to Melbourne from Jakarta via Denpasar. The schedule was to have 3 hours transit time in Denpasar. Unfortunately the flight from Jakarta was delayed for 3 hours ground crews were not very helpful, they did not properly annouce when the air plane would depart. This airline is just the same with its group airlines, delay is part of the culture.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Melbourne via Denpasar
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Do not fly Batik unless you have free time"

(Malaysia)

Not Verified | I chose 12:05pm to fly back to KL for a reason, and at my boarding time, I was told that the 12:15pm flight would board first - no explanation. When I insisted they said because the flight would be arriving late - no announcement. I think a regularly delayed airline is disrespecting their passengers, travelling is already a stress event to have them delayed EACH time (my flight from KL to Bali on 31 Jul was also delayed) is irresponsible. At least as a courtesy, you can announce it so we can let people know and the disruption of time is not extended to our family or colleagues expecting us at the other end. Do not fly Batik Air unless you have much free time
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBali to Kuala Lumpur
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff were also rude and uncourteous"

(India)

Trip Verified | I have been flying for more then 20 years . This is one of the first flights that sells water in the aircraft. They should find some better ways to earn money then through this inhuman practice. First they ask passengers to empty the water bottle due to security reasons and then they ask for money in the aircraft. There was an inflight service in the Kuala Lumpur to Bali leg, when I asked for headphones, they refused. Why were they providing such services when we could not use it. The staff were also rude and uncourteous. I feel such airlines should be disallowed from operating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bail via Kuala Lumpur
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the crew did an amazing job"

(Malaysia)

Trip Verified | So my entire family of 11 members was flying back where my uncle suddenly fell ill and the crew did an amazing job in making him feel comfortable. They gave him blankets, medicine and even hot coffee. Further gave my aunt and sister a different place to sit so that my uncle can sleep and rest. Special thanks to Aira for the extra help. In general the entire crew of OD208 did an amazing job!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kuala Lumpur
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"reputation for non-reliability"

(Singapore)

Trip Verified | Batik Air has a reputation for non-reliability as far as punctuality is concern, worst experience this time though. Flying in from Singapore to KL on 16th Jul 2023 was also delayed because of my arrival into KL. On the 19th Jul 2023, heading back also turned out to be a disappointment as the flight OD 807 was delayed by 1 hr 45 min.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Such a disappointment"

(Singapore)

Trip Verified | If you're thinking of flying Batik Air, you may want to reconsider the fact that their plane can have malfunction AC mid flight, and tell you to deal with it. On the 7/7/2023, between Singapore to Indonesia, AC was faulty. Every passenger was sweating throughout the trip with select individuals hyperventilating from the heat, and nothing else was offered for the fares we paid for adequate serviced planes that is supposed to be operationally ready for their customers. Have contacted customer support, and they refuse to make amends for passengers that had to endure this tiresome 2hr journey without proper air conditioning. Such a disappointment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Indonesia
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Late flight, late baggage"

(Singapore)

Trip Verified | The worst airline. Late flight, late baggage. Disgusting food onboard. Simply worst experience. In flight entertainment was not working.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Jakarta
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Poor inflight service"

(Australia)

Not Verified | No entertainment, left 2 hours late, lost my luggage for 4 days. Poor inflight service and on customer service when returned home even with numerous emails and documents relating to problems.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePerth to Kuala Lumpur
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we had missed the check-in period"

(Vietnam)

Trip Verified | Arrived at the airport at 6:45am for an 8:30 am flight- used grab to select the terminal however the driver took us to terminal 2 instead of 1. We waited 20 minutes for airport bus and only arrived at checking at 7:45. Was informed by the airline that we had missed the check-in period. We then asked if we could fly and our bags could be checked into another flight to which the representative said that bags have to fly with their passengers. The representative was not helpful and no alternatives were offered or assistance was given.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Penang
Date FlownJune 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Last time buying anything from Batik Ai"

(Singapore)

Trip Verified | E Check in and Airport booth check in closed at 1:15 mark before departure, makes you join a long long queue which will cause you to miss the one hour close before departure. After queuing, plenty of time for boarding the plane with no check in luggage (50 minutes before departure), just needing the ticket, and Ground staff flat out refused to help. It seems as if they do not want you to board at all. Last time buying anything from Batik Air / Malindo Air / Lion Air, no matter how cheap the tickets are.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKula Lumpur to Johor
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no