Batik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 169 reviews
4/10
3 star Skytrax Rating
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8/10

"a nice and positive flight"

(Netherlands)

Trip Verified | This is the first time I booked a flight with Batik Air. I read the reviews after I bought the ticket and before our flight, we where a little concerned.. however, this was not necessary. I had checked something incorrectly when purchasing the tickets and after sending an email, this was immediately picked up and arranged by the office service team. We were able to check in online and choose seats 12 hours in advance. Everyone was very friendly and helpful at check-in and baggage drop-off. Our flight left on time and was not delayed. The plane was clean and spacious. We had been given seats near the exit and had extra leg room. [we were lucky that the plane was not completely full and the seat next to us was free] During the flight the stewards were also very friendly and helpful. We even had some entertainment choices. The only thing that was strange is that if you are not allowed to bring water on the plane, they should hand out water instead of selling small bottles water. What is also very nice is that afterwards, after booking your tickets, you do not have to pay another 20-40 euros for 1 piece of checked baggage costs for 20kg. We had a nice and positive flight and experience.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenpasar to Melbourne
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"outstanding unprofessionalism"

(Indonesia)

Trip Verified | Award of the worst company ever. I had no choices to book a last minute Batik Air ticket from Bali to Maldives recently with a stop in Kuala Lumpur. As expected, another time I got flight rescheduled! This is the 3rd time in a year I book a flight for my work and always got delayed / rescheduled / cancelled with Batik. Please do something! You’re making people lose time, energy and money with your outstanding unprofessionalism!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBali to Maldives
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Gate changed 15 minutes before take-off"

(Canada)

Not Verified | Gate changed 15 minutes before take-off, so all the passengers redid the security check. After we enter the gate, we waited about 30 minutes for the take-off. The flight was delayed for an hour.
AircraftBoeing 737 Max
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline service ever"

(India)

Trip Verified | Worst airline service ever. They will not provide any information on the travel requirements (such as transit visa requirement) even customer would have reached out to them they'll not be providing any information and if you could not be able onboard to aircraft due to the transit visa requirement they are not even ready to provide a refund or option for an alternative ticket. Such a pathetic service from the airline and the customer care service team.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Auckland via Kuala Lumpur
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever traveled"

(Australia)

Not Verified | The worst airline I have ever traveled. Delayed, no internet, no entertainment. Food menu in front of us nothing available for an international flight. The tray was sticked with a tape which was opening regularly hit my partner’s head when she was sleeping on my lap
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Bali
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Stay away from them"

(Italy)

Trip Verified | I flew Batik tree times this year and had many problems every time. Just consider delays as normal, they always wait for every other airplane in connection so you can easily expect hours of delays, just relax and enjoy your waiting. They board the aircraft and they just leave you there waiting for a lot of time, if you want some water of course you have to pay, like it’s normal to keep you for hours on the ground inside a plane with air conditioning not working. Do not pre-book meals, just eat something before boarding. First time they change the food I ordered with a different meal (not caring about food restrictions), second time they didn’t even sent the food, there was a miscommunication. The ground staff is very unprepared, every problem you have they say they can’t fix it but you can open a compliant, like it makes something. Batik is for sure the worst airline company I’ve ever tried. Stay away from them!
AircraftBoeing 737 MAX
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Denpasar
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delay is part of the culture"

(United Arab Emirates)

Not Verified | I flew to Melbourne from Jakarta via Denpasar. The schedule was to have 3 hours transit time in Denpasar. Unfortunately the flight from Jakarta was delayed for 3 hours ground crews were not very helpful, they did not properly annouce when the air plane would depart. This airline is just the same with its group airlines, delay is part of the culture.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Melbourne via Denpasar
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Do not fly Batik unless you have free time"

(Malaysia)

Not Verified | I chose 12:05pm to fly back to KL for a reason, and at my boarding time, I was told that the 12:15pm flight would board first - no explanation. When I insisted they said because the flight would be arriving late - no announcement. I think a regularly delayed airline is disrespecting their passengers, travelling is already a stress event to have them delayed EACH time (my flight from KL to Bali on 31 Jul was also delayed) is irresponsible. At least as a courtesy, you can announce it so we can let people know and the disruption of time is not extended to our family or colleagues expecting us at the other end. Do not fly Batik Air unless you have much free time
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBali to Kuala Lumpur
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff were also rude and uncourteous"

(India)

Trip Verified | I have been flying for more then 20 years . This is one of the first flights that sells water in the aircraft. They should find some better ways to earn money then through this inhuman practice. First they ask passengers to empty the water bottle due to security reasons and then they ask for money in the aircraft. There was an inflight service in the Kuala Lumpur to Bali leg, when I asked for headphones, they refused. Why were they providing such services when we could not use it. The staff were also rude and uncourteous. I feel such airlines should be disallowed from operating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bail via Kuala Lumpur
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the crew did an amazing job"

(Malaysia)

Trip Verified | So my entire family of 11 members was flying back where my uncle suddenly fell ill and the crew did an amazing job in making him feel comfortable. They gave him blankets, medicine and even hot coffee. Further gave my aunt and sister a different place to sit so that my uncle can sleep and rest. Special thanks to Aira for the extra help. In general the entire crew of OD208 did an amazing job!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kuala Lumpur
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes