"delay is part of the culture"
Lalu Aziz (United Arab Emirates)
Not Verified | I flew to Melbourne from Jakarta via Denpasar. The schedule was to have 3 hours transit time in Denpasar. Unfortunately the flight from Jakarta was delayed for 3 hours ground crews were not very helpful, they did not properly annouce when the air plane would depart. This airline is just the same with its group airlines, delay is part of the culture.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Jakarta to Melbourne via Denpasar |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Do not fly Batik unless you have free time"
Sarah Akbari (Malaysia)
Not Verified | I chose 12:05pm to fly back to KL for a reason, and at my boarding time, I was told that the 12:15pm flight would board first - no explanation. When I insisted they said because the flight would be arriving late - no announcement. I think a regularly delayed airline is disrespecting their passengers, travelling is already a stress event to have them delayed EACH time (my flight from KL to Bali on 31 Jul was also delayed) is irresponsible. At least as a courtesy, you can announce it so we can let people know and the disruption of time is not extended to our family or colleagues expecting us at the other end. Do not fly Batik Air unless you have much free time
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bali to Kuala Lumpur |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff were also rude and uncourteous"
Anju Aggarwal (India)
✅ Trip Verified | I have been flying for more then 20 years . This is one of the first flights that sells water in the aircraft. They should find some better ways to earn money then through this inhuman practice. First they ask passengers to empty the water bottle due to security reasons and then they ask for money in the aircraft. There was an inflight service in the Kuala Lumpur to Bali leg, when I asked for headphones, they refused. Why were they providing such services when we could not use it. The staff were also rude and uncourteous. I feel such airlines should be disallowed from operating.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Bail via Kuala Lumpur |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the crew did an amazing job"
Mayoori Pannir (Malaysia)
✅ Trip Verified | So my entire family of 11 members was flying back where my uncle suddenly fell ill and the crew did an amazing job in making him feel comfortable. They gave him blankets, medicine and even hot coffee. Further gave my aunt and sister a different place to sit so that my uncle can sleep and rest. Special thanks to Aira for the extra help. In general the entire crew of OD208 did an amazing job!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Delhi to Kuala Lumpur |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"reputation for non-reliability"
J Mardon (Singapore)
✅ Trip Verified | Batik Air has a reputation for non-reliability as far as punctuality is concern, worst experience this time though. Flying in from Singapore to KL on 16th Jul 2023 was also delayed because of my arrival into KL. On the 19th Jul 2023, heading back also turned out to be a disappointment as the flight OD 807 was delayed by 1 hr 45 min.
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kuala Lumpur to Singapore |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Such a disappointment"
G Ng (Singapore)
✅ Trip Verified | If you're thinking of flying Batik Air, you may want to reconsider the fact that their plane can have malfunction AC mid flight, and tell you to deal with it. On the 7/7/2023, between Singapore to Indonesia, AC was faulty. Every passenger was sweating throughout the trip with select individuals hyperventilating from the heat, and nothing else was offered for the fares we paid for adequate serviced planes that is supposed to be operationally ready for their customers. Have contacted customer support, and they refuse to make amends for passengers that had to endure this tiresome 2hr journey without proper air conditioning. Such a disappointment.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Singapore to Indonesia |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Late flight, late baggage"
A Ong (Singapore)
✅ Trip Verified | The worst airline. Late flight, late baggage. Disgusting food onboard. Simply worst experience. In flight entertainment was not working.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Singapore to Jakarta |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Poor inflight service"
Craig McClure (Australia)
Not Verified | No entertainment, left 2 hours late, lost my luggage for 4 days. Poor inflight service and on customer service when returned home even with numerous emails and documents relating to problems.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Perth to Kuala Lumpur |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"we had missed the check-in period"
D Harshanal (Vietnam)
✅ Trip Verified | Arrived at the airport at 6:45am for an 8:30 am flight- used grab to select the terminal however the driver took us to terminal 2 instead of 1. We waited 20 minutes for airport bus and only arrived at checking at 7:45. Was informed by the airline that we had missed the check-in period. We then asked if we could fly and our bags could be checked into another flight to which the representative said that bags have to fly with their passengers. The representative was not helpful and no alternatives were offered or assistance was given.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Penang |
Date Flown | June 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Last time buying anything from Batik Ai"
K Goh (Singapore)
✅ Trip Verified | E Check in and Airport booth check in closed at 1:15 mark before departure, makes you join a long long queue which will cause you to miss the one hour close before departure. After queuing, plenty of time for boarding the plane with no check in luggage (50 minutes before departure), just needing the ticket, and Ground staff flat out refused to help. It seems as if they do not want you to board at all. Last time buying anything from Batik Air / Malindo Air / Lion Air, no matter how cheap the tickets are.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kula Lumpur to Johor |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |