Batik Air

✅ Trip Verified | I had booked my flight ticket a way way earlier, about 2 months ago. I planned for return ticket from Kota Bharu- Kota Kinabalu and I supposed to go back from Kota Kinabalu to Kota Bharu on 5/3/24. There was no direct ticket so they gave option KLIA as my transit. Long story short, my trip from Kota Kinabalu to KLIA around 11am and my next flight to Kota Bharu supposed to be around 6pm so that I somehow can manage if the first flight going to be delayed and of course it was. Mind you, I purchased the ticket from their official website. And they suddenly changed the schedule without notifying me with no proper email or whatsoever. My first trip Kota Kinabalu to KLIA around 11am (no change) and without no common sense at all, managed to re-schedule my KLIA to Kota Bharu at 8.30 am on the same day! Earlier that my first trip. Was I suppose to swim all the way through Laut China Selatan to reach the KLIA airport? You tell me. And I purchased the ticket as round trip, not separately. I had tried calling the customer service hotline to no avail ofc, I had sent few emails regarding my enquiry but again, to no avail. I came earlier to the check-in counter at Kota Kinabalu International airport, but there was No definite answer. The staff nonchalantly informed me there was no flight at evening from Kota Kinablau but he asked me to go to check-in counter in KLIA once I arrived there. When I first arrived there, I managed to ask politely why they re-scheduled my ticket absent-mindedly and the staff talked to me condescendingly. Your staff tried to gaslight me like I am a stupid person but she is working with bad company. And now I have to spend almost RM800 at KL while awaiting for my next flight.

✅ Trip Verified | Me and my Husband had a flight on 27th February 2024 from Auckland to Kathmandu, we had an hour transit to Perth and Malaysia. We were about to check in at 4:30am NZ time for 7:30am flight. We reached airport on time then check the screen it says time has been reschedule and instead of 7:30am our time has been rescheduled to 1pm. No one came to inform us until then we received an email at 8am saying our flight timing has been changed from 7:30am to 1pm. The flight time was rescheduled for 1pm but when we took off its almost 3pm. We purchase extra meal for the flight but we didn’t get any meal as we don’t have the screen shot of want we have ordered, we use our USD currency to buy food. We reach Perth and we found lots of people having the same problems like us who stayed in airport for more then 10hrs due reschedule of the time and no one has been informed. We didn’t get new boarding time table display on the ticket, none of the staff know when we will arrive in Malaysia and when we are taking off from Malaysia to Kathmandu. We booked our domestic tickets for Kathmandu to our home but we never know what time we will reach to Malaysia and Kathmandu. Our domestic ticket has been cancelled as we didn’t know what time we will reach to Kathmandu. Our family has to stay in the hotel who came to receive us in Kathmandu and we were unable to tell them that how long will it take us to reach Kathmandu. We landed to Malaysia at 12am midnight, original timings when we bought the tickets we were suppose to land by 4:30pm. In Perth we were told we have 2 hr transit in Malaysia instead of 1.5hr we were okay as its only half an hour difference. Then we meet staff from Batik Air with few other passengers, he mentioned due some problem instead of 2 hr transit we have 8 hr transit now. It’s almost 24 hr but we were unable to reach our destination, the airlines didn’t provide any complimentary food, they didn’t even give us what we had purchased in advance. Suddenly one more staff from Batik airlines came to us and apologize that instead of 8hr transit we have 20hr Transit. The only reason me and wife travel to Kathmandu is for the wedding and it looks like we cannot make it to the wedding. I have mention this to the staff but looks like they don’t even bother. Then all the passengers start questioning and asking for refund. He said you can email and ask for your refund but it will take you almost 90 days for your refund. They he managed to get us into the hotel as we have to stay in Malaysia for almost 20hr. They did provide a meal for the day. We are still in Malaysia and hoping the time doesn’t change anymore. We were suppose to reach home by 27th 8:30pm Nepali timezone now it looks like we will arrive to Kathmandu on 29th Feb at 9pm if incase the new timings doesn’t change.

Not Verified | As I needed to change my flight date they said I can't do this over the phone and I had to drive 2 hours to go to the airport so that I can speak to someone. After hours of being thrown around to different team they told me I have to buy new tickets and then later I will be refunded my unused tickets. I proceeded to do this and when I asked for my partial refund out of $1700 paid they only refunded me $70 because their admin fees were so high. I was never told any of this information prior and they put me in a difficult situation. Every time I called to speak to someone they would put me on long holds and each time they hang up the phone on me without resolving anything. This is a big scam of a company.

✅ Trip Verified |  Batik Air customer service is virtually non-existent. The staff appeared indifferent and unresponsive to my needs and concerns. They provide last-minute information regarding flight delays, causing unnecessary inconvenience. The in-flight services do not offer good value for money. The quality of food and amenities provided does not justify the cost,

Not Verified | The aircraft was dirty and unkempt. Holes in the carpet upon entry into the aircraft. The seats felt unclean. The request for an aisle seat due to my senior age was ignored. The food was well below par and almost unpalatable, with most menu choices unavailable. I do not expect high-class provisions in the Economy class but I do expect basic cleanliness and a meal paid for during the flight that doesn't taste like last week's afterthought. On a lighter note, the cabin crew were polite and friendly. I harbour no ill will towards them as they are not responsible for the condition of the aircraft or the poor quality of the food. Management should be ashamed.

✅ Trip Verified | Flight ticket includes a mandatory 20kg of checked baggage that costs cheaper than other LC carrier (Air Asia) 's buy-in offer. Leg room is OK, very comfortable. Access to gates in the KLIA 1 Main terminal (instead of the Concourse terminal) which is excellent to board the plane after immigration and to also quickly get to immigration after landing (you can walk straight to Immigration within 10 minutes after leaving the plane). Expect delays or rescheduling to happen. My first leg was rescheduled to be 1 hour later, but good thing is the airline informed almost a month in advance. Ground service was not consistent - my 1st leg to Hanoi was great but on the 2nd leg back to KL, the ground staff at NIA kept checking my backpack and complained that I would exceed my carry-on limit. I had to put my pack on checked and carried my laptop throughout the journey, and at the same time I was seeing many other passengers carrying their backpacks like nothing. I guess it's a thing for LCC that you'd get randomly targeted for bag-check 2. Food and drink has to be purchased which is expected for LCC however they're still quite pricey. 10% price drop could make purchasing much more sensible. My second leg back to KL was the first time ever I flew Boeing 737 MAX. I was feeling unease during take-off, but then it all went fine after that. Treat this airline as one of the better LCC options with checked baggage included. Solo/budget travel recommended only, or you have to go doing personal thing carrying many personal items (like I did). Don't choose this for leisure travel.

✅ Trip Verified | My luggage was damaged by Batik Air and I reported in Sydney terminal, they have send me an email address to contact. I have sent several email no reply, I called customer service no reply. Food service only snack, no main course you need to purchase the main course. No cold water only lukewarm water. I will never travel this airline again.

✅ Trip Verified | Terrible. Delays galore. Hours of delays. No explanation, no apologies. Please avoid this airline at all cost.

✅ Trip Verified | They changed our flight over 6 times with no apologies or offers of any compensation. Every flight we took was delayed by at least 30 mins sometimes hours. There was no communication from their ground staff around change of gates or delays. Their subsequent replies and responses to our complaints via your post flight customer service were disgraceful & empty. I will never fly with them again.

Not Verified | No complaints here. Friendly and helpful service. Nice food was only $7aud and one free Water halfway through the flight - which was on time. I would travel with them again - better than Jetstar.