Batik Air

✅ Verified Review | I have flown on Batik Air 3 times between Singapore and Jakarta. My experience on board their flights have always been pleasant. Cabin crew service was good, hot meals delicious, flight entertainment was up to date, and the plane was new. 2 days ago, I boarded Batik Air ID 7521 from Jakarta to Surabaya. As usual the cabin crew were ever courteous, pleasant and helpful. I have traveled on some of the major airlines for my work but this trip was even better. Not feeling that great after the long journey from hotel to airport and the long wait to board the plane in an airport that need a major renovation, I decided to head to the restroom to wash up before the plane takes off and there a cabin crew who not only ushered me from my seat but also opened the door of the restroom for me and checked on me when I was seated if I was feeling better. That little thought was the "wow" factor that sets Batik Air apart from most airlines in the region including some national airlines. The plane diverted back midway due to Surabaya runway being closed for repairs. The crew, both cockpit and cabin were very apologetic. I understood from the other cabin crews that they had been flying Jakarta-Solo-Surabaya-Jakarta earlier. That must have been tiring for them but they still put on a good show and the sincere smile they wore on their faces made the inconvenience most bearable especially with their hands clasp and apologizing to every passenger when they re-boarded the plane. With the fares and the commendable service they offer, I would give the national and budget airlines a skip. I strongly recommend any travelers travelling to and within Indonesia to give Batik Air a try if they have not been on one.

✅ Verified Review | Kupang to Jakarta return. The outbound flight departed 30 minutes delay but arrived on time. The check in was smooth and ground staff were nice. But during the boarding process, there were something wrong with the ground staff that counted the number of people boarding the aircraft and they kept counting and checking the boarding pass which caused all the passengers to wait for 1 hour in the aircraft. Despite that, the seat was comfortable for the 3 hour flight and the cabin crew efficient and friendly. The food was just ok. The IFE was responsive but it lacked of content. I hoped Batik can provide more movies to watch in the future. On the return, ground staff was kind and check in and boarding process went smoothly. The flight on time which was the reason why I liked to fly with Batik. The cabin crew was kind and the food just ok for the flight. Overall, it was a great experience flying with Batik Air.

✅ Verified Review | This was my first time with Batik Air from Makassar to Ternate. The plane was new, everything was shiny. However, the lead stewardess announced before the flight that the inflight entertainment was inoperable, which frustrated me. The flight was smooth all the way, no turbulence encountered. Landing at Ternate was a real sight to behold. Food presented was okay, but needs to be improved.

✅ Verified Review | This was my second time on Batik Air. It was an afternoon flight from Ternate to Makassar. This time, the in-flight entertainment system worked, so I had the choice of watching movies while flying. The movies were the latest. I asked for the Ikan Balado or chilly-fried fish, but it turned out to be too dry and I did not eat it.

✅ Verified Review | From Jakarta to Kupang on Batik Air Boeing 737-800. The flight departed and arrived on time. The cabin crew and ground staff were friendly and efficient. Food and beverage selection for the flight was good enough since the ticket was slightly above LCC so It was acceptable. The seat was comfortable and there were enough space. The IFE was responsive but needed improvement on the content. Overall, the flight was enjoyable.

✅ Verified Review | Flew Jakarta to Medan with Batik Air. I was curious to try their Business Class. 1 day before the Departure, they contacted me to offer me a personal assistant at the airport, which I thought was a nice touch. The Check-In was fast enough in peak season situation. Food and beverage selection in the lounge was fair enough since the ticket was not expensive so I thought it was acceptable. Boarding commenced on time and due to the aircraft being parked at the other terminal we had to use a van to get to the aircraft. Starting the flight with a typical Business Class refreshment, their veggie juice is great. Flight attendants did their job well, meal and beverage on this flight was good and entertainment was good enough for a 2 hrs flight with the screen being very responsive! After arriving, I headed to baggage claim and saw that my bag had already been taken off by the staff.

✅ Verified Review | Jakarta to Bali via Surabaya. Absolutely the worst experience I've had with an airline. Jakarta to Surabaya was a horrible 7 hour journey, followed by a 3 hour delay to Bali without any announcement made. The plane smells and had trash across the cabin. Cabin crew unfriendly and had no idea what was happening. We had to wait for a good 10 minutes for the bus to come to take us to the plane due to no air bridge (see photo).

✅ Verified Review | First time flying with Batik Air.The cabin crew was nice, but a passenger ask "Is this plane going to Ternate (TTE)?". The cabin crew said "Sorry, maybe you have entered the wrong plane." The cabin crew don't know if this plane heading to Makassar (UPG) with the transit passenger who going to Palu and Ternate. I explain where this plane going to the cabin crew. The cabin crew just said sorry. The in-flight entertainment was good, but maybe need to add more movies. The in-flight food was good and delicious. Next time, maybe will fly with Batik Air again.

✅ Verified Review | Singapore to Jakarta. What kind of "full service" airline sells headsets for its own entertainment system? Then when I want to purchase the headset, the FA keep looking all around the plane for it. They only serve water, coffee or tea, no juices at all. The food was mediocre, nothing special. The FA were not properly trained on hospitality. Furthermore, the FA failed to provide custom and excise form that is mandatory for anyone coming to Indonesia.

✅ Verified Review | First time for business class on Batik Air, from Jakarta to Padang. Was impressed with cleanliness of aircraft. While the lounge was not as plush as I expected, the legroom on the aircraft was excellent. We pushed back on time but were slightly delayed due to congestion at Jakarta airport. 10 mins late up in the air. We were greeted by two staff with hot towels and were offered a pre flight drink or juice. There were five of us in the business cabin. Three in my party. My daughter slept through an hour of the flight. Staff were attentive but not intrusive and were diligent. The quality of the meal was sufficient but I didn't like the tuna - real metal cutlery and crockery was also welcomed. Flight was smooth, ife screen large and clean. Overall a very pleasant experience, would fly again. No foot rest. No blanket. No music.