Batik Air

✅ Trip Verified |  I checked in and tried to reach boarding gate but lost my way so i return to check in counter. Sad to say got no help from staff at thw counter so i missed my flight. I hope other senior citizen gets assistance, lets try to be human beings. You will grow old too remember.

✅ Trip Verified | The worst airline experience ever. I will never fly with them again. 2 hours of delay on first flights, as there was no engineer available to sign the approval for landing, very uncomfortable seats, they ran out of toilet paper in both flights, in the first they didn't have even tissues, you need to pay for everything, even for a glass of water!!! This is egregious as airport security usually don't allow water to be carried on-board on many international flights. They don't offer anything for free and even the options for purchase are very limited and expensive. Cup noodles to eat, and water, coffee, tea, Milo (with hot water) and two options of warm soda. One bag of tea is AU$4!!!! As it was a night flight and it got very cold, I asked for a blanket and had to pay AU$9 for a piece of flannel. Needless to say that there was no entertainment system available. The absolute worst. Do not recommend to anyone.

Not Verified | We came with our 10 Month old daughter. Staff at counter did not want to accept our Childs Passport. She said we need a visa for the baby. We told her several times that we double checked that it is the right passport and that we already entered Thailand and Malaysia with it. She asked her Boss and both refused to take us. We tried to talk to the manager that day. He didn't really talk to us. Also he told us we can't fly. They told us the passport has to be valid for Minimum one year. We had to discuss about two hours and nearly missed the flight. At the end the manager let us sign a paper we didn't even know what we signed because he did not talk to us. He let us board but we had to run and didn't know why at the end we we're allowed to fly. In Singapore everything was fine. So we are very angry with Batik Air for this bad and unnecessary experience. Plane was in good condition and staff in plane was very nice

✅ Trip Verified | The check-in was extremely disorganized and chaotic. All the destinations were lumped together, resulting in people yelling, changing queues, etc. Several customers missed their flights, which could have been avoided if the airline had organized the check in counters by say, Langkawi, Singapore, Bali etc. but the airplane itself was clean and the crew was courteous.

Not Verified | The flight is mostly delayed and not on time. I had travelled in this flight from Bangalore to Malaysia and then Bali, and the same way back. Comfort level on the flight is also not up to the mark. Crew members don't attend issues the right way, take a lot of time to deliver food, especially if you get the seats around 20 and beyond. I would never recommend this flight. Not a smooth journey overall.

✅ Trip Verified | They change your scheduled flight even after their current flight is still active. They don't care about the connecting flight timings. They twice did that and i had to call and get us back on original flight. Even on the day we had to travel our flight was delayed and we barely catched next one. They do not provide water or food even on 5 hr international flight. Forget providing liqour. You have to buy it all in Malaysian Ringgit. If you buy in dollar they charge you more. Their swiping machine doesn't work most times. They don't even care to carry enough food to feed people even if they are willing to buy their severely overpriced food. Staff is very very rude. No headphones are provided even if the flight has entertainment screens. Nothing to cover yourself even if you are feeling cold. This has to be the worst airline I have travelled.

✅ Trip Verified | I flew with Malindo Air / Batik Air twice during my trip in Malaysia: - one in a domestic flight between Malacca and Penang (the airplane was an ATR) - one from Kuala Lumpur to Tokyo (the airplane was a Boeing 737-800). In both cases, everything went perfectly well: there was almost no queue for checking-in and dropping my checked luggage (it's worth noting that a checked luggage is included even in the cheapest prices, BTW), the airplanes were in perfect condition (they actually looked almost new), the space for legs was OK (even during the domestic flight, it was definitely wider than in the Air Asia domestic I also took during that trip). Almost all of the cabin crew were kind and helpful (and also elegant), and during the long haul flight there was even an individual screen (which is not the case on Scoot, for instance). Also, their prices were very competitive, even when booking hardly a few days before departure. The only negative things I noticed are: - their onboard menu was very limited, both for food and for drinks. It would be great to have more choices, - they didn't offer a Wifi option (even on long haul flights). Based on the other reviews I can read here, things can be hectic if there is any problem (rescheduled flight or canceled flight...), but if it's not the case then flying with them is a breeze and the price / quality ratio is great.

✅ Trip Verified | Worst airline I have flown in 40 years. This experience taught me a massive lesson in the pitfalls of saving a few bucks on a budget airline. Only about half the app functions worked. There was no notification given that we would have to pre-purchase meals 24 hours in advance. And they would not even give us free water - we had to pay for bottles. Then half way through the food “service”, their eftpos machine broke and they would only accept cash. At one stage, they said they couldn’t provide change. The check in process was a mess, and took over an hour. The whole time we were waiting to check in, there was another customer screaming at the (I use this term loosely) “customer service” staff about his lost booking. Staff were standoffish, vague and at times rude. Pathetic excuse for an airline.

✅ Trip Verified | When traveling with such airlines you know you cannot expect much. No high-quality service but at least the standard. Well...not with Batik I guess! To begin with, online check-in was not functional but that is not an issue. The check-in process in the counter was smooth. By the way, the airport in Bali is top class! When boarded the plane, it took literally 1.5 hour to complete boarding! They boarded people in groups every now and then. No announcements, no information, only some rumours from the flight attendants that the check-in system was broken. After departing with a 90 minute delay, and while there was no reference from the pilot and not even a typical apology, the flight service was also a delight. No surprise, you had to pay for everything on the plane but at least they should be accepting cards. It seems that Batik is an old fashioned merchant who asks only for cash and gives no receipts. The entertainment system is just typical. A collection of 10-20 movies, most of which were Indonesian, the rest mainly from Bollywood and a couple of Hollywood movies which I have never heard of. If you attempt to read the airline magazine you need to know how to read in Indonesian. No English. The same with many signs and guidelines in the aircraft. Very few were in both languages. The crew was not rude, but not polite either. It was always that awkward situation where they go only by the book when announcing things or when taking actions. When we finally landed, we were asked to stay in the aircraft for another 30 minutes for no obvious reason. Overall, the airline needs to change many things to become at least a standard service provider. I should mention here that the ticket from Bali to Perth (one way) was not at all cheap.

✅ Trip Verified | I never write a review for any product or service but feel forced to this time around. I was massively dehydrated asked for water 3 to 4 times but was never served water by the attendant. After 2 hours or so, I was served water by another attendant. I had to pay to get a blanket and the attendant never returned me the change despite requesting twice. Only when the flight was about to land is when I reminded her again and that's when I got the 45 dollars I was owed. It didn't look like she was planning on giving me the change had I not reminded her again. The attendant kept ignoring my requests and constantly asked me to wait.