Batik Air

✅ Trip Verified | Would have to be the worst airline I have ever used. In the last 3 weeks they have cancelled flights without notification, when flights where changed the next 4 flights have all been a minimum of 1.5 hours late. When I missed my connecting international flight they at first said it was my fault until I showed them the cancellation of the the 1st flight and that the second flight was 1hr 20min late. And today I was supposed to leave Denpasar airport at 19.50 and its now 21.35 with no sight of the plane turning up. This is the last time I will ever fly with them and I am a regular traveller as I work in Indonesia. If you are looking at booking a trip in Indonesia avoid using this substandard airline.

✅ Trip Verified | Cabin crew need to be trained, not ready to work. Economy class passengers entered business class cabin right after landed. Business class No wifi offered, very limited movies selection, no monitor provided. Return kudos to the staff, I requested for paracetamol or panadol & was informed it is not available but she did gave her personal fever pills. Economy class passengers entered business class cabin after landing.

✅ Trip Verified | Filthy and dirty airplane. I had to ask the flight attendant twice to come and clean the seat. Some white stains still stuck to the seat, so I asked to change seat which they approved. Looking around, all seats had some dirt and stains on them. Terrible experience, and hope to never fly with Batik Air again.

✅ Trip Verified | This was my first and last time flying with this company. When I went to check in the man at the desk that checked me and was very rude and treated me like I wasn’t a human being. When I asked if he could help me move my bag over to get weighed because I just had surgery, he asked for my fit to fly letter and I said to him that it’s in my bag I just have to get it. He kept asking for it rudely and it takes me longer to do things just because I’ve had surgery. He started asking me about my surgery and what I had done even though I had showed him the fit to fly letter and it says it exactly what I had done. Then told me that I shouldn’t have a fit to fly letter. If I can’t lift my baggage, I explain to him that the surgeon advise me that I’m not allowed to lift anything over 5 kg for the next 6 to 8 weeks. He then got even ruder and when my bag had to get x-rayed, he threw my bag on, I didn’t understand why he didn’t just place it down because it’s heavy he had no reason just to throw it like that. Overall I will never be flying with Batik Air again. The staff do not have any kindness or respect towards . There was a lady watching this all happen and she could tell that I was on the verge of crying and she didn’t stand in to help me once. I understand people have bad days but I would never come to work and be rude to my customer you leave that problem at home.

✅ Trip Verified | Delayed for an hour. Attempted to fly twice but aborted due to technical issue. Had to u-turn back to terminal. Long waiting time at terminal without update or feedback from staff too.

Not Verified | My elderly parents flew from Perth to Kuala Lumpur via Batik Air. My father became very unwell during the flight. Despite having pre-booked their meals, by the time airline staff got to their seats there was no more food available. My father requested water, only warm water available. When disembarking he was unable to walk, my mother requested a wheelchair for him and explained he'd become unwell. This request was refused. Appalling behaviour, this has really put them off flying again. Such a shame they had such a negative experience with this airline.

✅ Trip Verified | I had booked my flight ticket a way way earlier, about 2 months ago. I planned for return ticket from Kota Bharu- Kota Kinabalu and I supposed to go back from Kota Kinabalu to Kota Bharu on 5/3/24. There was no direct ticket so they gave option KLIA as my transit. Long story short, my trip from Kota Kinabalu to KLIA around 11am and my next flight to Kota Bharu supposed to be around 6pm so that I somehow can manage if the first flight going to be delayed and of course it was. Mind you, I purchased the ticket from their official website. And they suddenly changed the schedule without notifying me with no proper email or whatsoever. My first trip Kota Kinabalu to KLIA around 11am (no change) and without no common sense at all, managed to re-schedule my KLIA to Kota Bharu at 8.30 am on the same day! Earlier that my first trip. Was I suppose to swim all the way through Laut China Selatan to reach the KLIA airport? You tell me. And I purchased the ticket as round trip, not separately. I had tried calling the customer service hotline to no avail ofc, I had sent few emails regarding my enquiry but again, to no avail. I came earlier to the check-in counter at Kota Kinabalu International airport, but there was No definite answer. The staff nonchalantly informed me there was no flight at evening from Kota Kinablau but he asked me to go to check-in counter in KLIA once I arrived there. When I first arrived there, I managed to ask politely why they re-scheduled my ticket absent-mindedly and the staff talked to me condescendingly. Your staff tried to gaslight me like I am a stupid person but she is working with bad company. And now I have to spend almost RM800 at KL while awaiting for my next flight.

✅ Trip Verified | Me and my Husband had a flight on 27th February 2024 from Auckland to Kathmandu, we had an hour transit to Perth and Malaysia. We were about to check in at 4:30am NZ time for 7:30am flight. We reached airport on time then check the screen it says time has been reschedule and instead of 7:30am our time has been rescheduled to 1pm. No one came to inform us until then we received an email at 8am saying our flight timing has been changed from 7:30am to 1pm. The flight time was rescheduled for 1pm but when we took off its almost 3pm. We purchase extra meal for the flight but we didn’t get any meal as we don’t have the screen shot of want we have ordered, we use our USD currency to buy food. We reach Perth and we found lots of people having the same problems like us who stayed in airport for more then 10hrs due reschedule of the time and no one has been informed. We didn’t get new boarding time table display on the ticket, none of the staff know when we will arrive in Malaysia and when we are taking off from Malaysia to Kathmandu. We booked our domestic tickets for Kathmandu to our home but we never know what time we will reach to Malaysia and Kathmandu. Our domestic ticket has been cancelled as we didn’t know what time we will reach to Kathmandu. Our family has to stay in the hotel who came to receive us in Kathmandu and we were unable to tell them that how long will it take us to reach Kathmandu. We landed to Malaysia at 12am midnight, original timings when we bought the tickets we were suppose to land by 4:30pm. In Perth we were told we have 2 hr transit in Malaysia instead of 1.5hr we were okay as its only half an hour difference. Then we meet staff from Batik Air with few other passengers, he mentioned due some problem instead of 2 hr transit we have 8 hr transit now. It’s almost 24 hr but we were unable to reach our destination, the airlines didn’t provide any complimentary food, they didn’t even give us what we had purchased in advance. Suddenly one more staff from Batik airlines came to us and apologize that instead of 8hr transit we have 20hr Transit. The only reason me and wife travel to Kathmandu is for the wedding and it looks like we cannot make it to the wedding. I have mention this to the staff but looks like they don’t even bother. Then all the passengers start questioning and asking for refund. He said you can email and ask for your refund but it will take you almost 90 days for your refund. They he managed to get us into the hotel as we have to stay in Malaysia for almost 20hr. They did provide a meal for the day. We are still in Malaysia and hoping the time doesn’t change anymore. We were suppose to reach home by 27th 8:30pm Nepali timezone now it looks like we will arrive to Kathmandu on 29th Feb at 9pm if incase the new timings doesn’t change.

Not Verified | As I needed to change my flight date they said I can't do this over the phone and I had to drive 2 hours to go to the airport so that I can speak to someone. After hours of being thrown around to different team they told me I have to buy new tickets and then later I will be refunded my unused tickets. I proceeded to do this and when I asked for my partial refund out of $1700 paid they only refunded me $70 because their admin fees were so high. I was never told any of this information prior and they put me in a difficult situation. Every time I called to speak to someone they would put me on long holds and each time they hang up the phone on me without resolving anything. This is a big scam of a company.

✅ Trip Verified |  Batik Air customer service is virtually non-existent. The staff appeared indifferent and unresponsive to my needs and concerns. They provide last-minute information regarding flight delays, causing unnecessary inconvenience. The in-flight services do not offer good value for money. The quality of food and amenities provided does not justify the cost,