✅ Trip Verified
| Jakarta to Singapore in business class. The planes are new. Pilots seem reasonable competent, but service and food? Not even close. To fly from Sorong to Singapore, all on Batik, it will have taken me more than 30 hours. Plane was late in Sorong by more than one hour and then the ground staff couldn’t figure out how to speed up the passenger loading so we were another 45 minutes. We didn’t make up time in the air or in Makassar so were late to Jakarta and I missed the connection. To be fair the staff picked me up at the plane and made an effort to catch the flight, but we only had 7 minutes so it was wasted effort. We ended up at the customer service. While pleasant, no one spoke English, which was not really their fault but given they serve international customers, I would have thought English speaking was a requirement. After two hours I finally got my luggage and a car to take me to a local transit hotel, the Ibis. There are two at the airport, the Budget and Styles. They put me in styles. I would give the hotel less than 1 star. I left and paid for my own room at Ibis styles. Really, for business class, they use a very low quality hotel? They don’t even put their crew there. They were at styles! I was picked up at the hotel on time in they hotel car, as mentioned, part of Lion Group, they wanted to take me to terminal 3, which was the wrong terminal and then dropped me off at the wrong side of the terminal. Again, not a huge deal for a budget carrier, but if you think you are going to compete with Garuda, not even close. I will avoid Batik if there are other better airline options. Fortunately, today is Tuesday and my next flight is not till Saturday. I have not done a review of an airline before, but I knew little about the airline. I feel that I experienced quite a number of facets about the airline and it is clear what they can and cannot do. If you have to be somewhere or have tight connections, or expect major airline quality, you will be disappointed. If you expect Budget plus, then you will be satisfied.