✅ Trip Verified
| Worst airline that I ever had to fly with. I was connecting from Dubai to Denpasar via Jakarta. There was a one hour connecting time and my flight got delayed but I did arrive at the check in desk 28 minutes before the flight. They won't let me check in because the counter closes 30 minutes before departure. Then they won't refund my ticket, and they won't admit it was their mistake. I asked to speak to the staff and was denied, I asked to speak to a manager and was denied. I felt scammed by an airline. The reason this whole ordeal happened is that on their website, they claim that you can do an online check in for your flight, which was the premise on which I bought a flight with an hour connecting time. However, I tried to do the online check in but kept getting a system error. I tried to do so 2 days before my flight, 1 day before my flight, and 11 hours before my flight and kept getting the same error. I finally discovered why I had this problem. This is an airline with two online check in websites, both are legitimate and active, one works and the other does not. If you type batik air online check in on google, you will arrive at this website (https://www.batikair.com/en/Checkin), which does not work. The one that actually works is (https://checkin.batikair.com/dx/IDCI/#/check-in/start?locale=en-US) In conclusion, do not fly with this airline unless you have absolutely no other choice. It's a scam. And in case they miss up, as with the above, they won't admit it and you will lose every single penny you paid them. Will never fly with them again.