Batik Air

✅ Trip Verified | Terrible, from not being able to check in online to the flights takeoff and landing. We waited 25 minutes in 30+ degree weather on the tarmac with no shade for a bus to take us to the terminal where we still had to wait another 30 minutes for our bags. If you have another alternative to fly with I would suggest you use it. Cabin crew were decent and cabin was clean.

Not Verified | In July this year, I booked family flight tickets from Canberra to Bali on Batik airlines for 13th December 2024. I just received a call (27th Sep) from Webjet informing me that the service is cancelled - Webjet knew about the change since 13th Aug, but decided to call me up today. On checking with local Australia Batik airlines contact number, I found that since last month no flights are operating between Canberra to Bali and they have no plans to resume this service in near future. I read newspaper articles stating that flights from Canberra to Bali were reduced from 3 to 2 flights per week, but have not found any information that all flights have been stopped. We booked tickets in July hoping to get a cheaper fare. I now have to book tickets again at a much higher fare, and Batik is only offering a refund, they do not give replacement flights from Canberra to Bali. We all expect airlines to be more transparent and help people in these tough times where every person is feeling the stress of cost of living pressures.

✅ Trip Verified | No respect for customers. My flight took off without warning 30 minutes before the announced departure time on 09/10/2024. No refunds and no help from staff. First and last time I choose this low quality company! Aucun respect pour les clients. Mon vol a décollé sans avertissement 30 minutes avant l’heure de départ annoncée en ce 10/09/2024. Aucun remboursement et aucune aide de la part du personnel. . Première et dernière fois que je choisis cette compagnie low quality !

✅ Trip Verified | Worst flying experience ever, the food was absolutely atrocious, drinks served were minimal - just red wine, Carlsberg beer and vodka available, no comfort pack (eyeshades and earplugs), seat recliner and foot extensions did not work (pic of seat controls attached), no inflight entertainment. The food was bland and inedible, no butter with the bun - (which supposedly had custard inside!), dessert was something brown which tasted horrible. The business class on this airline is seriously below what anyone would expect for the price charged.

✅ Trip Verified |   Simple 45-minute hop from Singapore to Malaysia, in a new and modern Boeing 737 MAX 8. Seats were new and upholstered in a pleasing light-coffee-brown colour with a headrest. Legroom was fairly generous for a Low-Cost Carrier and looked to be comfortable for flights of up to 4-5 hours, definitely more comfortable than what AirAsia/Scoot were providing. Meals and beverages were for purchase, the cabin crew provided complimentary water. IFE screens were turned off. Despite the take-off time being delayed by close to half an hour, that was due to orders from ATC given that the weather was storming at that moment, and the crew made up for it as much as they could, eventually reducing the deficit to ten minutes.

✅ Trip Verified | Took advantage of the recently introduced direct service between CBR and DPS. Within 5 minutes of boarding I wish I hadn't. The unsmiling crew were obviously exhausted having flown overnight from DPS on the incoming flight. Mistakenly I had expected Batik would base some crew in Canberra. I had also assumed that catering would be loaded in Canberra although that was mistake number two! We were served an inedible meal of very spicy chicken and rice at 8am which had been loaded in Denpasar the night before. This was the only meal service during the 6.5 hr flight. My seat was broken with no working USB charger and the aircraft dirty. Flight attendants hid behind the curtain for most of the flight glued to their devices. Not once was there any announcement by the Captain or First Officer. A family of four received an upgrade to business class after handing over $1,000 in cash. I then witnessed them being charged $15 for a tube of pringles ..... seriously! About 5 hours into the flight I asked if there was anything to eat to be told "no" and the only thing to drink was water. Our tickets cost over $3,000 one way for the two of us. This was by far the worst flight I've taken in any class of travel. Next time I'll fly from Sydney and not on Batik.

✅ Trip Verified | No lounge access with a business class ticket. I am absolutely gob-smacked. Apparently, they have 2 class of business class. So what am I paying for in Business Class, I asked. For your larger seat and a meal, was the reply. Am absolutely appalled with this and I would advise everyone do not buy business class in this airline. Do not waste your money.

✅ Trip Verified | The flight was cancelled, we never received our money back. We e-mailed many times and tried the whats app number. In the beginning we had some response but after a while we didn’t even receive answers from Batik Air anymore. We would like to warn people about booking with Batik Air.

✅ Trip Verified | Changed our departure date and return dates and flights with minimal notice. Informed by email that very morning before our flight that it was delayed by over 12 hours causing us to miss our connecting train journey the next day. Forced to get a full refund and book another airline leaving the same day. Return flight : changed 3 times forcing us to change accommodation and pre booked transport. Also re routed us to Bali with extending the flight by almost 2 hours. Not allowed off the plane in Bali. Cursory cleaning - single young girl with a brush and pan only collecting visible rubbish. By the way you are forced to throw out all water at the Boarding gate so cannot buy water for the flight. The air hostess refused to serve us water and insisted we purchase. One angry passenger got a cup after getting aggressive. I just shut up and paid up. Furthermore, with the repeated flight changes they lost our pre purchased meals. Then said they had nothing left except Green curry Thai chicken. Worse still they were reluctant to believe us and wanted proof which we could not provide without internet to open our email for the voucher. On the positive side: Plenty of leg room. Admin. staff willing to refund if you meet conditions. Note: they are no longer a full service airline now. Have to pay for luggage, seats, meal and water.

✅ Trip Verified | Very bad experience. I travelled many airlines till now. But Batik Air such a horrible flight no one should travel. 2 days before my travel they cancelled my trip and made it for next day exactly 24 hours late. I replied please don’t do this, my son's schooling will be suffered and also we had not booked hotel for that day. I requested them at least give a days hotel stay, but no response. Then I appealed my agent, he said this airline is worst airline in the world. They never compensate or respond. Due to the fare being less than other airlines I opted this airline, but I had spend Rs 10000/- more for our 3 people accommodation and food. And we wasted a full day, and son suffered his schooling.