Bangkok Airways

Excellent service. I sprained my ankle and was taken by a young man with a wheelchair into to the lounge to wait for my flight in Bangkok and then taken right on to the plane. The inflight service was great and the flight on time.

Samui-Chiang Mai via Bangkok Got the flight for a good price which is surprising as Bangkok Airways are overpriced. Service was good although my girlfriend and myself had to sit separately. We should have checked in online. Bangkok Airways always have good service and the FA's are always turned out well but they are over priced for regular travellers to Samui.

Bangkok-Male return. Great staff both in the air and on the ground International Lounge is not as crowded as Domestic one. Check in counter at Bangkok Airport Rail Link station is very quick. Bad point - A319 aircraft with very tight seat pitch and very uncomfortable for such 4 hours route. Meal service is disappointing flight is only two third full but they manage to run out of food choices before reaching me for both flight and the taste is bland. Not up to usual PG standard.

Phuket from BKK on a very clean A319. With a very good trained staff for disabled passengers both on the ground and in the air.

SIN-USM-SIN on holiday trip with family. I choose this airline because of the good comments I read about it and have to state they are all true. Very swiftly check in on time departure clean plane very friendly staff a decent meal (in spite of the short flight). In short this was absolutely value for money.

Injured while in Thailand and treated like a VIP on my return. Wheelchair and my own carer. Have flown with this airline on many occasions and cannot fault them. Courteous efficient and friendly.

If you are a holiday maker you will find this airline diverting and fun what with its own lounges open to all passengers with free snacks and internet plus further in flight snacks and quaint privately owned airports like Koh Samui. However if you live in Samui and frequently wish to travel to Bangkok you will find it a different matter. Long waits on booking reservations through their call center very expensive flights on the Samui to Bangkok route and the ground staff indifferent. Once in the air the service is good. Delayed flights often gives the impression that if not fully booked two flights are compressed into one. I now prefer to drive to Bangkok that must tell you something!

BKK-HKT-BKK. This was the first time I've flown Bangkok Air. Great airline that understands customer service. Tickets were half the price of Thai. Quick easy check-in at both BKK and Phuket. Excellent lounge in BKK for economy passengers. The lounge at Phuket was too small to be or use. Boarding from the gate to bus and on to plane took a while at BKK but everything else worked like clockwork.

BKK-LPQ-BKK Wonderful and attentive service on both legs. PG offers departure lounges for all passengers at each airport served and they are nicely appointed with a variety of amenities. Hot meals were served in both directions with wine and beer available as well at no cost. The crews are gracious and attentive. I made a request and the FA returned to tell me when and how it would be attended to. Absolutely met expectations.

Nice aircraft staff and food is ok plus nice comfortable lounge to wait in. Although my last two flights were delayed which didnt make for nice trip I have to commend the staff on our first flight. We were connecting to an international flight (so was another pax) in flight on descent we were moved to the front business section. We were escorted with another pax off first and to a waiting van and whisked away to the terminal we had plenty of time but the other passenger was very late for his connection but the girl RAN with him to show him all the way to his next gate. Thanks for the awesome service best I have received. Return flight was delayed 3 hours! not good we asked when we arrived in if we could get on the earlier flight but was told there was $100 charge to change flights so didn't. Then after that flight left ours was delayed 3 hours we would have paid the $100!