Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 390 reviews
8/10
4 star Skytrax Rating
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8/10

Bangkok Airways customer review

(Australia)

BKK-USM return in economy. Lounge in Bangkok available to all passengers and is great for relaxing before flight. Given exit row seats both flights without asking. Service onboard good for short 50 min flight. Even offered meal and drink. Pretty good airline overall but they have a virtual monopoly on Bangkok-Samui route.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Thailand)

Phnom Penh to Bangkok on evening flight. Very easy and quick check-in but then Phnom Penh is a great little airport. Flight to Bangkok was on time. Meal very good for a 50 minute flight and choice of reasonable red or white wine. Bussed from aircraft to terminal (happens quite often with Bangkok Airways flights) but baggage arrived almost as soon as I had been processed through immigration. This is a great regional airline but its a pity it still does not fly to Ho Chi Minh.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Bangkok Airways customer review

(Germany)

BKK-TRAT Siem Reap to BKK in economy. Bangkok Airways offers service within Thailand but to Cambodia and Vietnam as well. I didn't expect a lot. Small aircraft but in very visual condition and crew was keen to make this a very pleasant flight. They even served a decent breakfast a light meal on both flights although the flight time was just over an hour. So in total it was a very recommendable performance and especially considering the price level I would fly them again!
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Bangkok Airways customer review

(United Kingdom)

Bangkok to Samui business class. Separate check in and excellent lounge in Bangkok and priority boarding. Full menu and choice of soft drink or beer inbound and outbound. Separate check in and smaller but air conditioned lounge in Samui. What let the service down was the chaotic boarding in Samui. Business class passengers had to queue up at gates together with economy passengers only to be segregated onto transporters according to ticket class. This took ages and then all classes were moved to the aircraft together. To be a true business class service they need to call business class passengers first and get them on the way to the aircraft before they start to call the economy class passengers.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Bangkok Airways customer review

(Thailand)

BKK-HKT return. Bangkok Air is a good inexpensive regional airline. I have flown them several times and like them due to their up front pricing-no bag fees etc. Economy class lounge at BKK a nice touch. Check-in and cabin service efficient. Quality of food could be better. They fly new aircraft for the most part. In general cheaper and less hassle than TG or Air Asia (which charges you for everything).
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Austria)

Bangkok-Chiang Mai everyone could use the lounge which was very fine A319 in perfect condition. Service onboard very good they served a sandwich juice and coffee/tea. Crew smiling and helpful.The 4 star status of Bangkok Airways is absolutely reasonable.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(France)

Bangkok - Siem Reap Bangkok - Phuket return on both legs. Service between BKK and Siem Reap is fantastic crew able to perform a full service on such a short flight. Everything runs smoothly and delivers a professional experience. The lounge is Bangkok is a definite plus for this airline. Aircraft seems to be in decent conditions. You can find cheaper flights I think but have not tested the quality of service of the competitors.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(Canada)

BKK-REP then REP-BKK-HKT. All flights on time in fairly new and clean aircraft. Pleasant staff who managed to feed the passengers and do two drink runs on such shorts flights. Expensive since they have a monopoly to Cambodia out of BKK but not a waste. Efficient and reliable airline.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Bangkok Airways customer review

(United Kingdom)

BKK-USM-BKK. As PG and TG share this route between them they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean however the crew on the flight to USM were a little indifferent. A small packaged snack is provided which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled I would prefer it if they charged a realistic price and got rid of all of the gimmicks.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Bangkok Airways customer review

(United Kingdom)

BKK-USM-UTP. Good flight to Samui on time and in a clean new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.
Seat TypeEconomy Class
Value For Money 12345
yes