Bangkok Airways

Have flown with Bangkok Airways from Bangkok to Phuket Phuket to Koh Samui and then back to Bangkok over the last two weeks. Have no faults whatsoever with this airline. Excellent! Great value for money excellent service onboard especially for the length of the flights. One flight on the Airbus and the others on the ATR72. All aircraft clean tidy and in good condition. Crew are attentive and friendly. All flights were excellent value for money (around £50 per flight). Lounge access for all passengers at every airport for all passengers with free internet access and complimentary food and drinks.

Phuket to Bangkok 31 July 2012. Excellent flight even though it was only 1 hour or so. Lovely meal which made the time fly the flight crew were excellent with service. A very pleasant experience compared to Air Asia X the ticket price was more than agreeable too.

For a short flight it was adequate but time management seems to be an issue the plane was about 2 hours late from Singapore to Koh Samui and nearly 3-4 hours late on the return. We basically piled off the flight and ran to get our connecting flight. I would suggest allowing plenty of time for connections if flying with Bangkok Airways.

BKK-REP July 2012. Highly recommended. Efficient polite and friendly crew. Free food and drinks even though only short flight on an ATR.

I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality of its service. The service aboard is good staff professional and polite. They provide us with a really good meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit which was very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could enjoy a complimentary buffet coffee juices and Internet. It was very pleasant! Our flights were always on time.

We flew from Bangkok to Koh Samui and return. All flights were on time generous service on board for a one- hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this route. Would fly again.

We flew to Samui. The inflight experience and business-class seats were nothing was exceptional but lounges are very nice and accommodating both in Bangkok and Samui. On the return they changed the board and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid us the difference between Business and Economy in cash as a goodwill. They still gave us an access to Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.

BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop counter. Boutique (economy class) lounge at BKK airport completely full during rush hour once we manage to find a seat the snacks and drinks are still very good and well stock. Onboard ATR 72 a bit old but fairly comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui airport lounge give the scenic panoramic runway view. Flight is again on ART 72 but look newer. Impressed by the dinner served for a short flight. Baggage claim very quick for both flight.

Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be tagged all the way through to my final destination but was very surprised to also get my onward boarding passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were. The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge at CNX airport. Thanks to the arrangements made for our arrival at BKK I still had plenty of time to board the ongoing flight.

Flew Chiang Mai to BKK - and as usual everything excellent. Lounge at Chiang Mai well stocked and always replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection. Light tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy; deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in Thailand. Getting luggage at Suvarnbhumi always takes time. This of course is not in the control of BKK Airways.