Bangkok Airways

Koh Samui-BKK - C Class. Great check in even a business lounge in such a small little airport. Great staff on board. Young but experienced. Will try them again.

My son and I flew from BKK-USM-BKK this past summer 2012. We arrived BKK earlier than expected from DXB and the agent moved us up to an earlier connecting flight at no additional charge. We have also used Bangkok Airlines from BKK to Cambodia and return a few times BKK in and out of Myanmar and also on to Maldives. We can't say enough of their professional service. The staff both in-flight and on the ground couldn't be nicer. The aircraft were clean and the food great where applicable. I'm sure we will use them again.

Flew with my family on PG 242 from Chiang Mai to Koh Samui. Check in at CNX was very efficient and was done in less than 10 minutes. Bangkok Airways also have a small but very good lounge in CNX for economy class passengers which has snacks drinks and free wi-fi. 10 minutes before boarding 2 members of staff came around stamping boarding passes and boarding was also done in zones which I find quicker. Settled into our seats and discovered we were on one of PG's older planes but despite this the plane was in excellent condition. 30 minutes after departure the cabin crew came around with hot meals on this flight Chicken Noodles were served cold drinks tea and coffee were also served and beer was sold. After a flying time of 1.5 hrs we arrived in Koh Samui Airport which is an excellent little airport we were the last people off the plane and when we arrived at baggage claim our bags were already out and within 10 minutes we were at the car rental desk. Overall a very good first experience with Bangkok Airways.

USM-HKG Economy Class. First time Bangkok Airways and have to say an overall great experience. Slightly late with departure but made up some time along the way. Crew efficient and friendly. A little frustrating arriving at the satellite terminal in HKG and having to be bussed to the main terminal - so many flights arriving at once made for a very crowded group all trying to get on a bus - but other than that slight delay no problems at all. Would definitely recommend.

Siem Reap to Bangkok October 20th. A short afternoon flight on this "boutique airline" (their description) was straightforward. Spotlessly clean cabin friendly staff. Departure and arrival on time. Very adequate snack served. I'd happily recommend Bangkok Airways to anyone. No inflight entertainment available. Had there been entertainment I'm sure it would have been excellent.

BKK-CNX return. Outbound flight delayed 1 hour while onboard due to technical reasons however no information from cockpit! Meals onboard consisted of small snack and free non alcoholic beverages. The so called lounge in both BKK and CNX disappointing mainly due to backpackers using this to sleep and passengers bringing McDonalds bags etc into this lounge/waiting area. Drinks and snacks on offer were like a basic canteen with juice/coffee machines. All in all product definitely went down the hill over last few years however for local standards still at a premium price. Not sure if this is still boutique!

Bangkok-Koh Samui. First leg operated by ATR 72 the plane shows some wear and tear on the outside but the cabin was spotless and crew members seemed enthusiastic. Flight only 1 hr and 20 minutes but surprisingly a meal was served. Meal was very tasty although the drinks selection could improve greatly. On the leg back to Bangkok an Airbus A319 was operated instead. Flight was 1 hour and yet a meal was served and still of the same quality compared with the on served on the ATR 72 and staff service was warm. Many other airlines choose to have around 3-4 cabin attendants in a A320/319 but on a small jet like this one there were at least 5 attendants serving the 1 hour flight.

Although it was only a 40 min flight (Phuket to Samui) we were hardly in the air before it was time to land. Staff served lunch box - tasty chicken roll fresh fruit and drinks. Nice friendly service. Have traveled Bangkok Air about 5 times and they have been constant in good service from ground staff to flight attendants. Enjoyed the free snacks in lounge at Phuket for all passengers and while I thought the price was a little expensive the service more than makes up for it.

BKK-CNX. My latest run between these two cities. Check-in easy and efficient as usual so off to the lounge for my morning coffee and a read of the paper. Boarding was fast thanks to the fact that we were bussed to the aircraft (yet again). Noted the new uniforms then came the also new security video which is awful combination of song dance and a totally unprofessional narrative. Left on time and a short run to the end of the runway for a speedy departure. Then came breakfast which used to be good but us now a disaster. I was one if the few to attempt to eat the Swiss cheese and omelette croissant with salad. Bring back the muffin please. They still screen a short comedy video which helps pass the short time. Early ino CNX. Baggage had transferred from connecting flight from the wee hours in the night. I will forgive them the food onboard as they are still my preferred choice between the two cities as they gave a schedule that usually suits me and I do like the lounges they operate.

Travelled from Bangkok to Siem Reap as part of trips to Thailand Cambodia Singapore and Indonesia. The cost of the flight was a complete rip off. As they are the sole airline on the route they can take you to the cleaners and they do. The plane was dirty and the check in staff impolite. This what happens when someone has a monopoly.