Bamboo Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 41 reviews
5/10
No Skytrax Rating
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1/10

"lack of a reimbursement is outrageous"

(Germany)

Trip Verified |  Booked an international round trip ticket with direct flights between Frankfurt and Saigon with flights to Vietnam on 14 December and flights back booked for 18 January. Then we were informed in November that Bamboo Airways had cancelled our trip as a result of an internal restructuring of the company, with the promise that the money we had paid for our tickets back in April 2023 would be fully refunded. In mid-December, we received an email saying that our refund had been processed but now, 2.5 months later, we are still waiting for our money to be reimbursed. We have emailed Bamboo numerous times but have only ever received automated messages. Attempts to call the phone hotline have also been in vain. The number no longer seems to be in service. This lack of contact and lack of a reimbursement is outrageous. Please, Bamboo Airways, do the right thing: don't ignore your customers who booked with you in good faith. Get in touch and make good on your promise to reimburse our money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Ho Chi Minh City
Date FlownDecember 2023
Value For Money 12345
no
1/10

“I regret having booked with them”

(Czech Republic)

Trip Verified | I booked a flight on 07.10.2023 for 15.11.2023. On 30.10.2023, they decided to cancel without offering me an alternative flight. I had to struggle till 06.11.2023 through their non responsive helpdesk and messenger to get my request for a refund acknowledged. According to their internal rules, they gave themselves generously a staggering 90 days period to refund to the original payment method. Now it is over 94 days since their acknowledgement and over 100 days since they canceled, and they gave nothing. They didn't bother to reply neither to my requests nor to my emails. Everywhere you look in tripadvisor and trustpilot, people got the same hassle and couldn't recover their money. I regret having booked with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhu Quoc Island (PQC) to Da Nang (DAD)
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Staff were polite and attentive"

(United Kingdom)

Trip Verified | I was sceptical after reading the reviews but I could not be happier with the flight. Staff were polite and attentive, left on time and landed 20 mins earlier. Airplane was new and very clean. I will use them again. Only issue I had is the website that shows I know errors and had to call to ask for clarifications and also to receive the confirmation email.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Danang
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Everything was faultless"

(United Kingdom)

Trip Verified | Impressed. Booked a domestic hop at last minute. Much cheaper than it’s competitors. Had my flight cancelled from LGW to HAN earlier this month, I expected the airline to be unreliable/late, how very wrong I was. Everything was faultless, check in was smooth, boarding and departure on time, crew very courteous and polite. Arrived safely and out of the airport in less than 10 min. Overall, given a chance, Bamboo would be my airline of choice while travelling around Asia.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHui to Hanoi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I might fly this airline again"

(Indonesia)

Trip Verified | Da Nang to Da Lat. The checkout process was smooth. Although there was a 25 minutes delay due to the late arrival of the airplane, once we boarded everything went on well. The legroom was not that cramped. I found the crew service even better than Vietnam Airlines flight I flew to Da Nang several days before. So, I might fly this airline again on my future visit to Vietnam.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDa Nang to Da Lat
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never will I fly with Bamboo Airways"

(Australia)

Trip Verified | They misplaced our luggage on our flight to HCMC from Melbourne. We were without the luggage for the entire trip of 8 days and there was no earnest attempt made to locate and deliver our luggage in the next available flight. Instead they decided to keep the luggage in Melbourne to save them the transportation costs. In spite of several emails, I did not receive any communication until the last day of my return. For all the inconvenience and additional expenses incurred on the essentials, we were offered a paltry compensation of $60. It was more an insult than a compensation and hence, I did not accept the compensation. Apparently, that is their policy. As per Montreal convention, which Vietnam is part of, airlines are required to compensate customers for baggage delays with up to $1700 USD. They are misleading people stating that their company policy allows them to compensate up to a maximum of $30 only. They turned our holiday into a nightmare as we had to shop for essentials including basic clothes for three of us, which included a 3 year old toddler. We spent over $1700 in essentials and $60 does not even remotely make up for it. Imagine spending time shopping in an alien country with a toddler when we should have been enjoying our holiday. Not just money but I Iost precious time because of this airlines. Never will I fly with Bamboo Airways.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMelbourne to Ho Chi Minh City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flights were fantastic"

(United Kingdom)

Not Verified | I travelled via Bamboo Airways to Ho Chi Minh on 3rd May 2023 and returned to the UK on 23rd May 2023. The flights were fantastic, the crew were very friendly and helpful. No complaints whats so ever. Would definitely fly Bamboo Airways again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Ho Chi Minh
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a very pleasant experience"

(Australia)

Trip Verified | A superior Business Class product and very reasonably priced, far cheaper than Vietnam Airlines. Direct flight over was delayed, poorly handled at the gate but well handled by the pilot. Return flight arrived early. The seat is an Aerospatiale-designed pod available on many airlines in a 1-2-1 reverse-herringbone configuration. Extremely comfortable with lots of storage and a lie-flat 6'6" bed, and large television screen. Not a vast selection of movies or television to watch but adequate. Staff beautifully groomed and service delivered graciously and professionally. My request for the bed to be made up was immediately attended to. The return flight included a five-course dinner and later a breakfast of eggs benedict, perfectly cooked. Not a huge wine selection but perfectly adequate. The windows were dimmed - a feature of the 787 - on the outbound day flight, which was a tad discomforting as there was no need to sleep. Luggage awaiting on the carousel on arrival both flights. Overall, a very pleasant experience from a relative newcomer to international aviation.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Hanoi
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they are not prepared"

(Malta)

Not Verified | This was my first flight that I used Bamboo Airways and definitely my last. I don't think they are ready for international flights. Everything went wrong because they are not prepared, with only 4 check in staff for an aircraft that size. They could hardly check everyone on time and insult to injury the system broke down as I was checking in. The worst nightmare was going to immigration and security. If they had not helped me to priority exit, I would have had to wait at least over an hour with the amount of passengers lining up. They denied 5 hours to check all passengers and go through Immigration and security.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to London Gatwick
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"budget friendly prices"

(Vietnam)

Trip Verified | Bamboo Airways delivers unparalleled value and service. With 20kg check in and onboard hot meals, Bamboo provides a full service experience with budget friendly prices. The only minor complaint I have is that on most of the short-mid routes, the planes vary between new planes and older planes. This is given that since majority of their fleet are leased planes, so unless you fly the B787 expect the A320s to have inconsistent interiors.
AircraftA321 Neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh City to Singapore
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
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