Bahamasair

✅ Trip Verified | Freeport to Fort Lauderdale. Beware of travel delays and counter staff that need customer care training! My wife and I are veteran travelers and understand airlines are not always on time. In such situations, we expect timely information from staff about the rescheduling of departure. On Dec 16th the staff did not provide timely information and were extremely discourteous to passenger when they approached the counter. We made the effort to help a passenger in which English was his second language and he had an important connection to make. We heard the staff berating him so we decided to help him and learn more about is connections. Thus, we became the next individual to be insulted and berated because it was said it is the fault of the young man because did not book 3 hours between connections. We were leaving two hour late. We listened to other passengers from Freeport familiar with Bahamasair they reported it was common place for the airline to be late. Understand late is not problem, it is the courtesy with which the staff in addressing the connection concern of passenger affected by delays.

✅ Verified Review | Great customer service from Bahamasair. Departed Nassau to Fort Lauderdale before scheduled time. Very professional. Check in was a breeze. Quick baggage arrival in FLL. Continue to do well. The aircraft was clean. The pilot did a excellent job in take off and landing. We arrived early which was great because I had to be at work same day

✅ Verified Review | I was trying to fly from Freeport Bahamas to Deadmans Cay via Nassau. I was on the 0730 flight out of Freeport to Nassau then the 1400 flight to Deadmans Cay. The plane in freeport was delayed till 0930 am which was fine because I wouldn't miss my next flight. So we arrived in Nassau to find the flight to Deadmans Cay was delayed till 3.30 pm. This was normal for Bahamasair. But here is were I started to get upset - 330pm arrives so they walk everyone out to the plane. There, some problem so they walk everyone back into the building. They call us again sometime around 4pm and board the plane. They then explain to everyone that the plane doesn't have the paperwork ready and we wait on the plane anther 30 min till it arrives. So after the 3 hr delay were on the way. The pilot rides around the airport for seems like an hour, only to tell us they don't have light to be able to fly. After being messed around all day I figure Bahamasair would try to make everything right. But Bahamasair now tells me it isn't their falt and I am on my own.

On a 35 minute flight from Miami to Nassau we had an hour delay on the way in and 3.5 hours delay on the way back. No explanation was provided at all. Company did not even provide bottled water for the longest delay despite the fact that all the shops in the airport at Nassau shut down at 6pm and there was nowhere to buy even water. Service was awful too with moody and bad attitude stewardesses. For a premium flight of over $300 for a 35 minutes flight, the experience is definitely not deserved.

Nassau to Providenciales with Bahamasair. Amazing Service. Smiling and friendly crew. We flew on Bahamasair to come back home after a Christmas holiday. The flight was delayed a bit due but other than that it was great. The flight was 1 hour and 25 minutes. While airborne the flight attendant came around offering water, tea and coffee. I love to fly with Bahamasair.

Freeport to Nassau with Bahamasair. Initial flight from Nassau was delayed by 3 hours from 6:30 pm to 9:30pm and the returning flight was scheduled at 6:45pm and at 10:15pm I am still in the terminal. Customer service representatives do not even give updates and the airline does not seem able to stick to basic principles of time.

✅ Verified Review | Just as most of the other reviewers stated, Bahamasair is just so lacking in professionalism. But there is not much competition, so they continue to perform without caring. We sat in Marsh Harbor this past Sunday for seven hours waiting for our flight to West Palm Beach to show up. No explanation and no help from the airline employees. (To be fair, they did give us an $8 voucher to be used at the airport café.) Of course we missed our flight out of West Palm to Boston - no help given to us for the inconvenience. Just so frustrating especially when checking in to the Holiday Inn West Palm to find other airline's 'distressed passengers' with credit vouchers to be used for food/hotel/expenses. Also, our flight to Marsh Harbor was delayed, but only by one hour - which I think is great for Bahamasair - hardly worth mentioning. We love the Bahamas but will have to avoid them in the future if Bahamasair is the only option.

✅ Verified Review | Flew Bahamasair round trip from Fort Lauderdale to Freeport on 03/22/2016 and 03/28/2016. Both inbound and outbound flights were on new ATR72-600. Slight delays (no more than 45 minutes) on each leg. This aircraft was very clean and surprisingly had plenty of legroom for a turboprop plane that seats 60 passengers. Other than on takeoff and landing, the cabin is very quiet once in the air. There was no need to use the Bose QC20 noise cancelling headphones. This is a rather short flight less than 1/2 hour.

Words can not express how badly-run this airline is (especially after a natural disaster). Booked medical trip to Miami on Fri to pick up critical medicine unavailable in Nassau. Hurricane changed course on Wed and hit Bahamas on Thurs. By Wed noon, all offices were shut and supermarkets empty of stock. In their rush, Air Bahamas forgot to update their flight schedules. I had the "joy" of trying to convince the booking agent in the US that my intended flight very early on Fri morning would not fly because they checked and the web server gave them "normal status" for this flight. Urging them to check with the weather station was a fruitless exercise. Hurricane hit Thurs morning; went to airport at 5 am Fri. Told to come back at 9am when flights would resume. Came and was told that I could catch a plane to FLL at 11am. Thought that this was sufficient time. Plane took off after noon and took hours to get through US Customs. Barely made it to the pharmacy before it shut during the weekend. Coming back was another story. Supposed to fly out on Fri night. Had to stay Fri night at dodgy hotel at my own expense. Spent all of Sat going from one gate to another, having to go through security each time. No meals or drink provided by airline. Finally, late Sat night, we got news that we could board a flight to Nassau. All lined up and then told we could not board because someone forgot to turn on the landing lights at Nassau airport. Another night at a bleak hotel at my expense. Returned early Sun and spent another day going from gate to gate, trying to get on a flight. Finally, around midnight, a flight was available. Spoke with people sitting in that particular lounge - they were waiting since 6am. Gate agents worked furiously to get everyone aboard - if I felt sorry for anyone, it was them. Took off around 1:30 and landed around 2am to a almost deserted airport, A security guard at Nassau airport asked me which flight came in, I told her "BahamasAir". She did not look surprised; she told me that they regularly come in that late. Complained to Bahamasair where I was passed from one person to another until I was given the email of one of the managers - sent her an email but, of course, no reply.

Bahamasair is always late so if you don't mind sitting hours in the airport this is for you ! We flew Bahamasair before and it was delayed for 2 hours going and then 4 hours coming home. Doesn't help to check either because it was posted on time. So I said never again. So I did know better, but since they don't charge for you luggage we thought we would try one more time. My advice pay for the suitcase! Our flight delayed for almost 2 hours - I can understand some delays but we even asked and the guy that checked us he just smiled and said no, not delayed this time. Oh and they threaten to not let you on the plane if you are not there two hours before (we had that last time and we were the an hour and 45 minutes ahead) so we are there two hours before - only to go through security and 5 minutes later our flight is delayed an hour. It turned out to be one and a half. It is only a half hour direct flight to Nassau. Missing a luggage again. They will send it to your hotel - no big deal to them. We did get it, although not when they said we would. Flying back, get told as we check in flight is delayed an hour - even though it is posted everywhere as on time. They tell us our plane is at gate, just going thru safety checks and we will be boarding soon after the hour delay. I you enjoy spending 5 hours in a airport for a half hour flight this is for you. They just don't seem to care.