Bahamasair

My girlfriend and I flew round trip from Nassau to Cuba. Our return home was delayed for three days due to incompetence and failure to follow up on promises. On the way back, the flight was oversold and we were bumped off in Havana. There was no call for volunteers and no consideration of priority for those with connecting flights in Nassau or nowhere else to go in Havana. According to local staff, this had never happened before and they were completely unprepared to deal with it. They were eventually coaxed into arranging a hotel and were great about it - very embarrassed that it had happened, etc. It still took around five hours of messing about in the airport, however. We had very little cash left (because we thought we were about to leave) and as US credit cards don't work in Cuba, we were pretty much stuck and were not even able to contact the other airline that was getting us home from Nassau. A VP from Bahamasair, got involved. He told us to ask for him when we got to Nassau and he would sort everything out. When we got there he was unavailable and neither he nor anyone else had done anything at all. As a result, we wasted most of the day in Nassau airport then got stuck for another night in Miami before finally making it home 3 days late. To add insult to injury, the complaint process is absurd. After more than four months, Bahamasair eventually offered us a pittance for compensation, in travel vouchers - which I am unlikely to use as I will not subject myself to their appalling service again. 1/10 rating may seem harsh as they did provide us with accommodation and (limited) meals for part of our delay. Also the people we actually dealt with face-to-face were great. However the utterly incompetent way they handled everything pretty much trumps any positive aspects.

I had a 9:10 flight out of Ft. Lauderdale FL to Nassau Bahamas on May 1 2013. The flight was 5 hours delayed without any explanation by the staff. In addition the attitudes of the personnel was unbelievable their apologies came only after it was mentioned that they did not apologize and when the flight finally was boarding they attempted to scold and belittle the passengers. On the returning flight the flight is still delayed. My flight was suppose to leave at 345 pm it is now 930pm I am still sitting in the airport with no idea when I will be leaving the Bahamas to get back to Florida. This is absolutely a night mare. Never again will I travel with Bahamas Air.

We had an excellent experience. The check-in was prompt and efficient in Fort Lauderdale and Freeport. The staff were professional and helpful. We felt the cost of the flights were high but they are usually cheaper than other airlines offering the same service.

Scheduled to leave Orlando to Nassua at 12.30. The plane finally arrived and we took off 5 hours late. Wasted half a day of vacation time they gave no explanation except there was only one plane being used and it was running behind. They gave us food vouchers but did not offer any compensation. This was my first and last experience with them.

My family and I were going from Nassau to Orlando we arrived 4 hrs early to the line out the door with people for the same flight as us. We stood in line for 4 hrs when we got to the front it took them 30 mins to check two bags. Thankfully security and customs were a breeze. Arrived at the gate to find out our flight was delayed 3.5 hrs. We boarded the plane which was very dirty as we were supposed to begin takeoff we had to stop and refuel the plane. Completely inefficient and I will not be travelling with them in the future.

FLL-NAS-FLL and I found no problem with them aside from their ageing fleet of B737-200's. The flight attendants were very nice. Return flight was bumpy but decent.

We were picked up in Miami over 1.5 hrs late. On way home we got to airport over 2 hrs ahead of time and waited for our flight. Flight listed as on time and they boarded us to leave on time but then had to sit in a very hot cabin for over 1hr because they were waiting for late comers to get through customs. This made us miss all our flights out of Miami and when I finally got to Dallas missed any chance of getting home.

My husband and I purchased a one way ticket on BahamasAir as we were returning on a friend's private plane. We arrived at the airport 2 hours prior to departure time and waited 1 hour 15 minutes to check in. Before we were issued our boarding passes (as there is no online or curbside checkin) we were informed that we must purchase a return ticket in order to be allowed on board. Not having any choice we purchased two refundable tickets at a cost of almost $600. We were informed that we can cancel the flight as soon as we land in the Bahamas and they would charge us a $15/ticket cancellation fee. Additionally our flight was an hour late with the board at the gate never indicating the time change. The crew on board gave us sporadic departure instructions - some after we were in the air (ie. turn off all electronic devices and my seat was broke! A couple of days into our vacation I spent a significant amount of time trying to call both the local and toll free number for BahamasAir. I kept getting disconnected or a fast busy tone - for two days straight. We finally went to the concierge of our hotel and pleaded for his assistance. He encountered the same problem but was finally able to reach the Customer Service Department. Once I got on the phone with the rep she tried to connect with the Reservations department and she could not get through as well. After explaining our situation they finally connected me with someone who was able to accept our cancellation (they did not even have a cancellation number to provide). Needless to say we lost a good 1/2 day of precious vacation time for which BahamasAir wants $30 in fees and 6-8 weeks to return our money. I read the complaints about BahamasAir before I booked. Since the main complaint was flights departing late but I figured a small delay would be no big deal since we weren't on a time schedule. I also like to give small businesses a chance when possible. We never imagined that this complaint would be nothing compared to everything else we experienced. On a positive note we all got to the Bahamas safely and they gave us a mint on our way out of the plane. I chalked this experience up to "lesson learned" - I just wanted to send out a warning to all of you out there considering this airline.

Ft. Lauderdale to Nassau. Getting the ticket and checking the bag was a breeze the fun began while waiting for the flight I was chatting and wasn't paying attention to the time however others were. No one bothered to tell us the flight was delayed although on the screen checking in it advised it was going to be on time. We took off an hour late. Also on our return trip we were an hour late. Never again.

I have never had a worse experience DCA to NAS. I purchased tickets through BA for a codeshare with USAir. Upon check in we were told that BA never transfered the ticket numbers to them and therefore they had no record of our reservations. There were 30 other travelers at the gate with BA tickets on this codeshare and all were told they had no reservations. We tried to call BA to rectify the situation only to have them cut us off 10 times. We never reached our destination we lost the money paid to our vacation rental and have yet to be refunded our airfare. No one in customer service cared one iota. Instead they blamed USair for the problem.