Bahamasair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 59 reviews
3/10
3 star Skytrax Rating
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1/10

"Delay flight without a reason"

(Turkey)

Trip Verified | Long check in process. Delay flight without a reason. Not working online reservation system. Consistently lying personnel. Wrong baggage information at their website.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNassau to Orlando
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"super bad airline"

(United States)

Trip Verified | The worst airline in the world, they leave super late, they don't give explanations, your time is not important to them. Don't travel with them, super bad airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNassau to Miami
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"choose to sit anywhere"

(United States)

Trip Verified | I'm totally confused, I have paid for an upgrade to sit in the front row and priority and when we boarded the plane we were told the seating was ”you can pick and choose to sit anywhere”. This was complete chaos and families were not informed in advance as we had kids onboard and we could no longer sit with one another. Bags have now been displaced, the flight crew couldn't tell you who was sitting in a certain seat in case of an emergency, not to mention our flight was over two hours delayed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNassau to Miami
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely ruined our vacation"

(United States)

Trip Verified | Absolutely ruined our vacation. Spent entire day on both ends of vacation fighting with Bahamasair staff about our fully paid, prebooked flight from Orlando to Nassau. We spent 10+ hours sitting waiting on a flight that never left Nassau to arrive in Orlando. There were little to no updates on flight status. The staff at the gate were rude and very unhelpful. We asked to rebook our return flight for a day later due to the loss of our day because of the severely delayed departure. We were told it was no problem and given 4 new seats on a return for a day later to make up for the lost day at airport. After our wonderful vacation in Nassau, we arrived to airport 2.5 hours early for our ticketed flights only to find out we were booked on a full flight and had to be on standby, with no other departing flights for that day. We were stuck and had connections that would be impacted if we didn't get to Florida that day. So, after 1.5 hours of waiting for a customer service rep to try to bump other passengers, we were told we would not be departing that day. We were forced to purchase $1400 one way tickets on another carrier just to get to our other connections. The staff at Orlando who overbooked us on a full flight should be fired. It's unacceptable to be so careless with people's time, money and vacation/holiday time. Overall we spent 2 full days in airports unplanned which took valuable time off our vacation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Nassau
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"worst communication I've seen from any airline"

(Canada)

Not Verified | Our flight from Nassau to Great Exuma was delayed 1 hour, then they changed the gate without letting anyone know, almost half the plane was running to the gate for final boarding. On the return from GGT to Nassau we were delayed 2 hours with no explanation and no communication. I've flown all around the world and this is the worst communication I've seen from any airline. Not run very well in my opinion. Management needs to look at improving themselves. I would look at Western Air next time we come to Bahamas.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNassau to Great Exuma
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The worst customer service ever"

(Mexico)

Trip Verified | They charged me 25 USD for a checked-in bag and then it arrived ripped off on the side to FLL. It was just 5pm however a guy at the baggage claim said that they closed and that he is the only person related to the company at the airport at the moment. He made a claim for me and said to send it by email that he indicated. Well, nothing was happening for a couple of months until I wrote to a contact email from their official website. Again, a long wait and many emails, and in the end, they issued a 75 USD travel voucher for a damaged nearly new suitcase that I got for over 200 USD. Plus, I live in Mexico and went to the Bahamas once, and don't see myself going there again anyhow soon, so their travel voucher is useless. I wrote them about that and haven't heard from them ever since (a few months passed). The worst customer service ever, try to avoid this airline at all cost. And well, don't trust them with anything more valuable than 25 bucks duffle bags.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNassau to Ft Lauderdale
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"First of all, late as usual"

(United States)

Not Verified | Fort Lauderdale to Nassau. First of all, late as usual. Air conditioning did not work. The mask policy is outdated. When are you people going to get your act together. Nothing in the Bahamas works smooth if it even works at all.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Nassau
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will never use again."

(Bahamas)

Not Verified | Nassau to Miami. Awful airline. Will never use again. We took 7 flights in total on this holiday around the Bahamas and Bahamasair was easily the worst! Destroyed husbands bag that had been in excellent condition before and been fine on all our other flights around the Bahamas. Contacted Bahamasair who refused to cover cost of replacement. My family were split up at the gate when boarding. We should have all been allowed priority boarding with the baby as we were all travelling together under the same booking. Had to wait for other family so didnt board until have the plane had already been allowed on. Baggage check in refused to allow a checked bag for my baby even though my ticket said I had 10kg. Was forced to pay an extra £35. Flight time on my ticket was an hour earlier than the I was told at the airport. Would have made it very difficult to make my connecting flight. Fortunately the connecting flight was delayed. Understand delays happen but this was a complete flight time change that I had not been notified of
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNassau to Miami
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

" Submitted my form 7 months ago"

(United States)

Not Verified | My family and I booked a flight with them for June 2020. The Bahamas was on lockdown due to COVID so the airline cancelled our flight. According to their refund policy involuntary cancelations are issued full refund. Submitted my form 7 months ago and have been waiting to hear back ever since. Have sent multiple emails and phone calls. Just tried calling again and people would answer in English and when I began talking started speaking a different language and put me on hold again. They finally disconnected me after an hour of waiting. Avoid this company! The idea of a little bit of savings isn’t worth the hassle of dealing with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Freeport
Date FlownJune 2020
Value For Money 12345
no
1/10

"Will never use again"

(United Kingdom)

Trip Verified | Nasssu to Miami. Awful airline. Will never use again. We took 7 flights in total on this holiday around the Bahamas and Bahamasair was easily the worst! Destroyed husbands bag that had been in excellent condition before and been fine on all our other flights around the Bahamas. Contacted Bahamasair who refused to cover cost of replacement. My family were split up at the gate when boarding. We should have all been allowed priority boarding with the baby as we were all travelling together under the same booking. Had to wait for other family so didnt board until have the plane had already been allowed on. Baggage check in refused to allow a checked bag for my baby even though my ticket said I had 10kg. Was forced to pay an extra £35. Flight time on my ticket was an hour earlier than the I was told at the airport. Would have made it very difficult to make my connecting flight. Fortunately the connecting flight was delayed. Understand delays happen but this was a complete flight time change that I had not been notified of
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNasssu to Miami
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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