BA CityFlyer

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 68 reviews
8/10
4 star Skytrax Rating
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10/10

BA CityFlyer customer review

(United Kingdom)

LCY-BCN-LCY. As usual cannot fault this airline and its service. Passed through LCY with no problems and boarded the spotlessly clean Embraer 190 on time. Welcomed on both sectors by a friendly smart and efficient cabin crew. Surprised to receive a full hot English breakfast which was most welcome followed by a complementary bar service. Will most certainly use this airport/airline more often where possible. Anything to cut out LGW/LHR.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

BA CityFlyer customer review

(United Kingdom)

LCY-EDI-LCY operated by BA Cityflyer. Excellent flights on the Embraer E170 (out) E190 (back). On time departure and early arrivals on both legs. Complimentary hot breakfast on outbound leg (passable at best) bar service with a sweet or salty snack on the return more than enough for the 1 hour 10 minute flight. Friendly crew nice modern jets. LCY was busy on the outbound but the airport had opened the overflow (ie former) screening haul and it took all of 10 minutes from DLR to airside. Edinburgh busy on the return but queues well managed. Accessed BA Terraces lounge in Edinburgh courtesy of my Gold card with Cathay Pacific which was uncrowded with a reasonable selection of food and drink. All in all very good.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

Barcelona to LCY. Used at the end of a 29 day cruise. A modern Embraer 170 2+2 seating which is a major plus. More than adequate legroom and no pressure on overhead storage. Very attentive purser in particular. Food only a snack but more than adequate for short flight. Prompt departure and on time arrival. Quickly through immigration and onto car.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

BA CityFlyer customer review

(Spain)

AGP-LCY Economy. Fast check-in no queues at Malaga. Bus to aircraft (personal hate) but sent off buses quickly without cramming them full. New clean Embraer 190 plenty of legroom but storing hand luggage was a problem. Helpful professional cabin crew. Nice sandwich and a drink. Time to do some work before descending into LCY. Confusion with steps on landing had to wait 10 mins on board before disembarking. Good value for money given that no extra's had to be paid for compared to low cost airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

BA CityFlyer customer review

(United Kingdom)

FRA-LCY. Took off nearly an hour late in Frankfurt due to weather flight uneventful until about 10 mins before landing had to do a missed approach due to bad fog. Had to divert to BHX and waited an hour for a coach to LCY arriving at 12.30am when we should have arrived at 6.40pm. Very frustrating although not BA Cityflyer's fault. Its put me off using LCY as an airport due to its small size and how the weather affects it.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

BA CityFlyer customer review

(United Kingdom)

Checked in at Glasgow International Airport at 09.30am to catch the flight to Naples. Once onboard we were told that the trolley with hot paninis drinks etc would shortly be coming through the aircraft. Perhaps one quarter to one third of passengers at the front of the plane were served hot paninis the only hot or substantial food offered. Minutes later it was announced with apologies that the paninis were finished and that the only food available were muffins and pringles. This flight over lunchtime and lasting just over 3 hrs had run out of hot snacks - absolutely hopeless. The amount of legroom and the 2 seats rather than the usual 3 seats together was greatly appreciated and the efficiency and cheerfulness of the cabin staff was excellent. Same on the return one week later cabin crew were wonderful but could only offer apologies for not accepting Euros. We had no sterling so had to do without for the 3 hr trip - the stewardess gave my husband and me a small bottle of water each and 2 small packets of biscuits out of her own allowance. Take off times and landings were on time and no complaints there. Would definitely use Cityflyer again but please consider taking Euros for payment of food and drinks on board and make sure there is enough hot food on board for all passengers.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(Singapore)

Flew MAD-LCY. An excellent experience. Great legroom spacious cabin with 2-2 seating configuration. Service was professional with smiles. Will definitely fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

BA CityFlyer customer review

(Spain)

Barcelona-London City. Check in smooth. Slightly overweight luggage accepted with no extra charges. Boarding was good and departure punctual. Aircraft an E90 felt roomy although the placement of armrests was anything but comfortable and my arms kept falling asleep. Crew was jolly and seemed to enjoy their work. Inflight service was the bare minimum consisted of a single beverage run only and choice of biscuits or granola bars. Arrival was an absolute nightmare: London City airport closed the runway during our approach apparently due to a bird strike. Ended up in a dizzying holding pattern for more than 30mins which made some passengers ill. Pilot finally decided to divert to London Stansted the absolute furthest airport from the city. Was told buses would take us into London. After more than 1hr of sitting on the ground with no offer of water or any other service from crew and at first being told that buses were being organized and we would be on our way shortly pilot finally told us we would be taking off and heading for London City as they had reopened the runway. Finally arrived at our destination 2 hrs behind schedule having only had a small cup of tea in the more than 4 hrs since we left Barcelona. The runway closure was of course not BA's fault but all in all not a very pleasant experience.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

BA CityFlyer customer review

(United Kingdom)

GLA-LCY E-190 aircraft. Very full flight but cabin service was excellent and friendly and the flight both punctual and enjoyable. Would highly recommend BA Cityflyer to London City very quick and efficient connections to city.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

BA CityFlyer customer review

(United Kingdom)

LCY-MAD Embraer 190. Business class but not so you'd notice! What you don't get : advance seat selection (only option is to check-in online 24 hours in advance to discover that others have somehow managed to get in before you) priority check-in fast track security (doesn't exist) Lounge none no Priority boarding. So you've boarded the aircraft and there's not been a jot of difference travelling business class. Board the aircraft and you sit in exactly the same seat as everyone else but yours has a headrest cover!. Arrive at Madrid and your bags come off last. What you get : a hot meal but no choice of menu - stewardess walked down the aisle telling everyone that the menu was 'steak and potatoes' (actually lamb).
Seat TypeBusiness Class
Value For Money 12345
no