BA CityFlyer

LCY-AMS-LCY for a weekend break. Flight delayed and then cancelled subsequent flight delayed again aircraft changed and departed 3 hours late. No communication from ground staff. Flight home on time. Excellent cabin service in Club Europe with light meal served. Cabin crew excellent on both sectors. Will choose again as normally excellent service from LCY - will put it down to BA Cityflyer having a bad day.

Travelled London City/Palma and return 7th-14th March. Both flights on time and comfortable. Pre-flight announcements from flight deck on return journey concise yet full clear and with touch informality that gained attention. Cabin service sound and hot breakfast on outward journey quite acceptable. The 'snack' on return journey eminently missable: best option is to eat to your choice at Palma airport.

EDI-LCY return in one day. I was expecting delays and various other bumps along the way as it was the height of the London Olympic games but everything went smoothly. Edinburgh airport is run well with the exception of beings bussed to the E190. Onboard the aircraft was clean bright and modern. Inflight service included a round of drinks and a light snack which is more that sufficient for an hour and 15 minute flight. The return flight that evening was just as good. This time a short walk across the apron to our E170 and onboard again clean and comfortable. Inflight service of drinks and warm snacks suitable for the evening shuttle. I was lucky in having Row 01 seats on both legs so amply leg room.

Flight crew are helpful and friendly but BA’s airport facilities are lacking! As this is a BA CityFlyer (only a subsidiary of BA) you don't get many of the advertised (and paid for) benefits of flying BA Club Europe. No Lounge no dedicated check in no priority boarding no fast track through security no priority baggage handling no choice of meal inflight. On wet days expect to get wet at London City the planes wait in stands away from the airport building and BA do not offer umbrellas etc. Once boarded the plane we were too full to take off on a wet runway had to wait for over an hour BA while ground crew worked out who had to be asked to disembark from the flight – could only imagine how stressed I would have been if I was actually flying from this airport on business. All other airlines seemed to be taking off okay but i did not see 1 BA flight take off while we were grounded.

London City to Mahon and Madrid back into City. No delay at check in and a breeze through security. 15 mins delayed departing LCY with no explanation from ground staff who just seemed slow. An ok hot breakfast and tea / coffee was welcome though I was surprised that there was no bar service after the meal was served. Return from Madrid was delayed an hour due to the flight deck walk around finding a scrape which needed checking out. A drink from the bar was fine but a 18 gram bag of savoury snacks is an insult. City flyer remains superior to flying BA from Heathrow mainly due to the E190 being a spacious and new plane. However with a bit of effort BA could achieve a better level of service - especially around catering.

LCY-BCN-LCY. As usual cannot fault this airline and its service. Passed through LCY with no problems and boarded the spotlessly clean Embraer 190 on time. Welcomed on both sectors by a friendly smart and efficient cabin crew. Surprised to receive a full hot English breakfast which was most welcome followed by a complementary bar service. Will most certainly use this airport/airline more often where possible. Anything to cut out LGW/LHR.

LCY-EDI-LCY operated by BA Cityflyer. Excellent flights on the Embraer E170 (out) E190 (back). On time departure and early arrivals on both legs. Complimentary hot breakfast on outbound leg (passable at best) bar service with a sweet or salty snack on the return more than enough for the 1 hour 10 minute flight. Friendly crew nice modern jets. LCY was busy on the outbound but the airport had opened the overflow (ie former) screening haul and it took all of 10 minutes from DLR to airside. Edinburgh busy on the return but queues well managed. Accessed BA Terraces lounge in Edinburgh courtesy of my Gold card with Cathay Pacific which was uncrowded with a reasonable selection of food and drink. All in all very good.

Barcelona to LCY. Used at the end of a 29 day cruise. A modern Embraer 170 2+2 seating which is a major plus. More than adequate legroom and no pressure on overhead storage. Very attentive purser in particular. Food only a snack but more than adequate for short flight. Prompt departure and on time arrival. Quickly through immigration and onto car.

AGP-LCY Economy. Fast check-in no queues at Malaga. Bus to aircraft (personal hate) but sent off buses quickly without cramming them full. New clean Embraer 190 plenty of legroom but storing hand luggage was a problem. Helpful professional cabin crew. Nice sandwich and a drink. Time to do some work before descending into LCY. Confusion with steps on landing had to wait 10 mins on board before disembarking. Good value for money given that no extra's had to be paid for compared to low cost airlines.

FRA-LCY. Took off nearly an hour late in Frankfurt due to weather flight uneventful until about 10 mins before landing had to do a missed approach due to bad fog. Had to divert to BHX and waited an hour for a coach to LCY arriving at 12.30am when we should have arrived at 6.40pm. Very frustrating although not BA Cityflyer's fault. Its put me off using LCY as an airport due to its small size and how the weather affects it.