BA CityFlyer

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 73 reviews
8/10
4 star Skytrax Rating
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10/10

BA CityFlyer customer review

(United Kingdom)

AMS-LCY on EMB190. These aircraft's are great for European flights 2x2 seating plenty of leg room. Good service beer and snack on 40 minute flight. London City is a breeze at Victoria station within 30 minutes of landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

LCY-GLA/EDI-LCY - UK Domestic (there is one class only on UK Domestic flights). LCY is a favourite airport but having to tag your own bag before getting to the check in desk is annoying. Great smiling crews on both legs but the EDI crew were particularly very happy and jovial not bad considering it was a Sunday lunchtime flight down. Love the Embraer jets for the 2-2 seating which makes for a comfortable journey. On time departures and arrivals on both flights. Seating good and space adequate. Drinks and snacks ok but for the lunch time return it would have been nicer to have had a wrap or sandwich instead of just a small packet of crisps or cookies - although the Lilly O'Brien's chocolate shortbread was rather decadent! Well done BA!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

BA CityFlyer customer review

(United Kingdom)

RTM-LCY. Short 40-minute flight in Saab 2000 turboprop operated by Eastern Airways. 1+2 seating with good seat pitch. Boarded by bus. In-flight service was to BA standard: full meal tray for Club pax drinks and snacks for Economy. No cabin separation. Limited bin space for bags but enough under-seat space. Only discernible non-BA feature was ban on mobiles throughout flight. Good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

BA CityFlyer customer review

(United Kingdom)

AGP to LCY one-way. I occasionally upgrade to Business Class to get lounge access and - most important for me - more space. The E190 which BA Cityflyer operates on this route has good seat pitch and comfortable seats but the 2x2 arrangement means that you'll be sitting next to someone on a busy flight which mine was (I was travelling alone). I have no complaints about the service and the food though I'd mention that I was the third person to be served the meal and the last person to have a choice. The lounge at Malaga is spacious and plenty to drink but little food. and the Wi-Fi didn't work. Not a bad experience overall but the lack of space in Business was a major disappointment and I won't be using again if travelling alone.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

BA CityFlyer customer review

(United Kingdom)

Flew on new BA route to Granada from LCY on 6 Sep. Appalling organisation at the check-in area. Total chaos. Stood in bag drop queue for solid 30 minutes. Slow security resulted in nearly missing flight despite being at airport well over an hour before departure.. Pouring with rain - no air bridge - we boarded plane to be told by pilot that the airport system to calculate weight of bags had failed and he was doing it manually. He was a bit concerned as we near our maximum weight. Hardly reassuring. Plane eventually took off 50 minutes late and faced strong head winds through France resulting in an hour's delay vs hour landing time. Crew made up for it by offering excellent service. Flight back much better - still an hour late but less people and totally relaxing. Inflight catering much better than LGW.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

BA CityFlyer customer review

(Australia)

FRA-LCY-FRA on excellent BA Cityflyer - what a pleasant experience! flights in Business/Club Europe fairly lightly booked and very good value if one chooses carefully. Meals wine and close to on-time performance out of Docklands (which is such a classy little airport in downtown London) made for such a better experience than slogging through Heathrow. I enjoy the smaller Embraer aircraft and sense of personal service on BA Cityflyer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

BA CityFlyer customer review

(United Kingdom)

Flew economy from London City to Mahon Menorca on 6th Sept. Flight was overbooked so some people got bumped off and flight was delayed 1 hr 30 mins whilst they tried to sort it all out. Had to stand in very crowded gate area whilst this was going on. Staff attitude was appalling and they told a different story re overbooking to the one the pilot gave on the plane - so who was telling the truth? On arrival in Mahon discovered our luggage had never been put on the plane. Luggage was then supposed to arrive the following day but this was cancelled and it was then moved to yet another flight and didn't arrive in Mahon until late Sunday night. However still wasn't delivered to our hotel until Monday night at 8.30pm. First trip with BA since early 90s and vowed then not to use BA again as the flight was so bad surly unhelpful crew etc. We fly at least 3 or more times a year and find that Middle East airlines and Virgin are far far better in terms of customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

BA CityFlyer customer review

(United Kingdom)

LCY to Mahon in Euro Traveller. On time arrivals and early departures in both directions. The E190 is a great plane with comfy seats and great leg room. Cabin staff were competent and polite and nothing else. Unfortunately the food offering on the O/W leg has been reduced from a cooked breakfast (0945 departure) to a tiny roll (Tuna Tuna or Tuna) and a one fingered kitkat. (Chicken chicken or chicken on the return). One bar service in both directions but a second drink provided when asked for. Its a shame the Mahon route isn't all year round but it continues to provide a great way to start and finish a holiday in Menorca.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

Flew out of LCY to Menorca on 9th August and back on 23rd August. Excellent service and fantastic legroom in euro traveller. All the benefits of free hold luggage and good hand luggage allowance. On board snack and drink also supplied within ticket price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

LCY-BCN-LCY. on CE. I love LCY as you don't have to walk for miles. You come off the DLR down to the check in desk. Because we were flying Club Europe we were able to the use the dedicated check in desk so that was quick. Security was very quick and friendly. They seem to have even more security zones than my last trip. No lounges at LCY. Boarding was on time but no priority for CE pax or OW elites. However given as they board from the back and front of the plane it didn't mater. On board the 2 crew worked hard delivering the breakfast meals out to a full plane load. Nice product but the eggs were are bit crumbly. Arrived on time but bags took a while to come out with no priority. Return journey from BCN was good. Check in a breeze. Sala Miro lounge to wait in but being on the cusp of lunch there wasn't much in the way of fresh food about. Boarding was done by cabin/status. Not as full as before - 6 in CE only. Both meal options were salads ie fish or meat on rocket with some other little bits. Could have done with more leaves and some vegetables! Dessert was some cream concoction imitating an Eton mess. The crew were good and even offered their meal to a pax that didn't fancy the options. Bags at City came out in some order ie some priority bags then standard then a few more priority. Still a quick airport to exit. Shame BA is cancelling the LCY - BCN flights from August. I hope they bring them back.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes