BA CityFlyer

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 68 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

BA CityFlyer customer review

(Australia)

FRA-LCY-FRA on excellent BA Cityflyer - what a pleasant experience! flights in Business/Club Europe fairly lightly booked and very good value if one chooses carefully. Meals wine and close to on-time performance out of Docklands (which is such a classy little airport in downtown London) made for such a better experience than slogging through Heathrow. I enjoy the smaller Embraer aircraft and sense of personal service on BA Cityflyer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

BA CityFlyer customer review

(United Kingdom)

Flew economy from London City to Mahon Menorca on 6th Sept. Flight was overbooked so some people got bumped off and flight was delayed 1 hr 30 mins whilst they tried to sort it all out. Had to stand in very crowded gate area whilst this was going on. Staff attitude was appalling and they told a different story re overbooking to the one the pilot gave on the plane - so who was telling the truth? On arrival in Mahon discovered our luggage had never been put on the plane. Luggage was then supposed to arrive the following day but this was cancelled and it was then moved to yet another flight and didn't arrive in Mahon until late Sunday night. However still wasn't delivered to our hotel until Monday night at 8.30pm. First trip with BA since early 90s and vowed then not to use BA again as the flight was so bad surly unhelpful crew etc. We fly at least 3 or more times a year and find that Middle East airlines and Virgin are far far better in terms of customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

BA CityFlyer customer review

(United Kingdom)

LCY to Mahon in Euro Traveller. On time arrivals and early departures in both directions. The E190 is a great plane with comfy seats and great leg room. Cabin staff were competent and polite and nothing else. Unfortunately the food offering on the O/W leg has been reduced from a cooked breakfast (0945 departure) to a tiny roll (Tuna Tuna or Tuna) and a one fingered kitkat. (Chicken chicken or chicken on the return). One bar service in both directions but a second drink provided when asked for. Its a shame the Mahon route isn't all year round but it continues to provide a great way to start and finish a holiday in Menorca.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

Flew out of LCY to Menorca on 9th August and back on 23rd August. Excellent service and fantastic legroom in euro traveller. All the benefits of free hold luggage and good hand luggage allowance. On board snack and drink also supplied within ticket price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

LCY-BCN-LCY. on CE. I love LCY as you don't have to walk for miles. You come off the DLR down to the check in desk. Because we were flying Club Europe we were able to the use the dedicated check in desk so that was quick. Security was very quick and friendly. They seem to have even more security zones than my last trip. No lounges at LCY. Boarding was on time but no priority for CE pax or OW elites. However given as they board from the back and front of the plane it didn't mater. On board the 2 crew worked hard delivering the breakfast meals out to a full plane load. Nice product but the eggs were are bit crumbly. Arrived on time but bags took a while to come out with no priority. Return journey from BCN was good. Check in a breeze. Sala Miro lounge to wait in but being on the cusp of lunch there wasn't much in the way of fresh food about. Boarding was done by cabin/status. Not as full as before - 6 in CE only. Both meal options were salads ie fish or meat on rocket with some other little bits. Could have done with more leaves and some vegetables! Dessert was some cream concoction imitating an Eton mess. The crew were good and even offered their meal to a pax that didn't fancy the options. Bags at City came out in some order ie some priority bags then standard then a few more priority. Still a quick airport to exit. Shame BA is cancelling the LCY - BCN flights from August. I hope they bring them back.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

BA CityFlyer customer review

(United Kingdom)

LCY-AMS-LCY for a weekend break. Flight delayed and then cancelled subsequent flight delayed again aircraft changed and departed 3 hours late. No communication from ground staff. Flight home on time. Excellent cabin service in Club Europe with light meal served. Cabin crew excellent on both sectors. Will choose again as normally excellent service from LCY - will put it down to BA Cityflyer having a bad day.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

BA CityFlyer customer review

(United Kingdom)

Travelled London City/Palma and return 7th-14th March. Both flights on time and comfortable. Pre-flight announcements from flight deck on return journey concise yet full clear and with touch informality that gained attention. Cabin service sound and hot breakfast on outward journey quite acceptable. The 'snack' on return journey eminently missable: best option is to eat to your choice at Palma airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

BA CityFlyer customer review

(United Kingdom)

EDI-LCY return in one day. I was expecting delays and various other bumps along the way as it was the height of the London Olympic games but everything went smoothly. Edinburgh airport is run well with the exception of beings bussed to the E190. Onboard the aircraft was clean bright and modern. Inflight service included a round of drinks and a light snack which is more that sufficient for an hour and 15 minute flight. The return flight that evening was just as good. This time a short walk across the apron to our E170 and onboard again clean and comfortable. Inflight service of drinks and warm snacks suitable for the evening shuttle. I was lucky in having Row 01 seats on both legs so amply leg room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
4/10

BA CityFlyer customer review

(United Kingdom)

Flight crew are helpful and friendly but BA’s airport facilities are lacking! As this is a BA CityFlyer (only a subsidiary of BA) you don't get many of the advertised (and paid for) benefits of flying BA Club Europe. No Lounge no dedicated check in no priority boarding no fast track through security no priority baggage handling no choice of meal inflight. On wet days expect to get wet at London City the planes wait in stands away from the airport building and BA do not offer umbrellas etc. Once boarded the plane we were too full to take off on a wet runway had to wait for over an hour BA while ground crew worked out who had to be asked to disembark from the flight – could only imagine how stressed I would have been if I was actually flying from this airport on business. All other airlines seemed to be taking off okay but i did not see 1 BA flight take off while we were grounded.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

BA CityFlyer customer review

(United Kingdom)

London City to Mahon and Madrid back into City. No delay at check in and a breeze through security. 15 mins delayed departing LCY with no explanation from ground staff who just seemed slow. An ok hot breakfast and tea / coffee was welcome though I was surprised that there was no bar service after the meal was served. Return from Madrid was delayed an hour due to the flight deck walk around finding a scrape which needed checking out. A drink from the bar was fine but a 18 gram bag of savoury snacks is an insult. City flyer remains superior to flying BA from Heathrow mainly due to the E190 being a spacious and new plane. However with a bit of effort BA could achieve a better level of service - especially around catering.
Seat TypeEconomy Class
Value For Money 12345
yes