BA CityFlyer customer review
M Staxenius (United Kingdom)
Used BA frequently to Frankfurt the last 6 months. Really friendly staff. Seats or OK given that I’m 6'7". Price is OK and it is value for money. Also travelling in an out of LCY rather than Heathrow is a bonus. No M25!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Colin Pay (United Kingdom)
AMS-LCY on EMB190. These aircraft's are great for European flights 2x2 seating plenty of leg room. Good service beer and snack on 40 minute flight. London City is a breeze at Victoria station within 30 minutes of landing.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Dan Ross (United Kingdom)
LCY-GLA/EDI-LCY - UK Domestic (there is one class only on UK Domestic flights). LCY is a favourite airport but having to tag your own bag before getting to the check in desk is annoying. Great smiling crews on both legs but the EDI crew were particularly very happy and jovial not bad considering it was a Sunday lunchtime flight down. Love the Embraer jets for the 2-2 seating which makes for a comfortable journey. On time departures and arrivals on both flights. Seating good and space adequate. Drinks and snacks ok but for the lunch time return it would have been nicer to have had a wrap or sandwich instead of just a small packet of crisps or cookies - although the Lilly O'Brien's chocolate shortbread was rather decadent! Well done BA!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Helen Gibbons (United Kingdom)
RTM-LCY. Short 40-minute flight in Saab 2000 turboprop operated by Eastern Airways. 1+2 seating with good seat pitch. Boarded by bus. In-flight service was to BA standard: full meal tray for Club pax drinks and snacks for Economy. No cabin separation. Limited bin space for bags but enough under-seat space. Only discernible non-BA feature was ban on mobiles throughout flight. Good value.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Hugh Thomas (United Kingdom)
AGP to LCY one-way. I occasionally upgrade to Business Class to get lounge access and - most important for me - more space. The E190 which BA Cityflyer operates on this route has good seat pitch and comfortable seats but the 2x2 arrangement means that you'll be sitting next to someone on a busy flight which mine was (I was travelling alone). I have no complaints about the service and the food though I'd mention that I was the third person to be served the meal and the last person to have a choice. The lounge at Malaga is spacious and plenty to drink but little food. and the Wi-Fi didn't work. Not a bad experience overall but the lack of space in Business was a major disappointment and I won't be using again if travelling alone.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | no |
BA CityFlyer customer review
R Gordon (United Kingdom)
Flew on new BA route to Granada from LCY on 6 Sep. Appalling organisation at the check-in area. Total chaos. Stood in bag drop queue for solid 30 minutes. Slow security resulted in nearly missing flight despite being at airport well over an hour before departure.. Pouring with rain - no air bridge - we boarded plane to be told by pilot that the airport system to calculate weight of bags had failed and he was doing it manually. He was a bit concerned as we near our maximum weight. Hardly reassuring. Plane eventually took off 50 minutes late and faced strong head winds through France resulting in an hour's delay vs hour landing time. Crew made up for it by offering excellent service. Flight back much better - still an hour late but less people and totally relaxing. Inflight catering much better than LGW.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Roger Stone (Australia)
FRA-LCY-FRA on excellent BA Cityflyer - what a pleasant experience! flights in Business/Club Europe fairly lightly booked and very good value if one chooses carefully. Meals wine and close to on-time performance out of Docklands (which is such a classy little airport in downtown London) made for such a better experience than slogging through Heathrow. I enjoy the smaller Embraer aircraft and sense of personal service on BA Cityflyer.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
Jill Gunter (United Kingdom)
Flew economy from London City to Mahon Menorca on 6th Sept. Flight was overbooked so some people got bumped off and flight was delayed 1 hr 30 mins whilst they tried to sort it all out. Had to stand in very crowded gate area whilst this was going on. Staff attitude was appalling and they told a different story re overbooking to the one the pilot gave on the plane - so who was telling the truth? On arrival in Mahon discovered our luggage had never been put on the plane. Luggage was then supposed to arrive the following day but this was cancelled and it was then moved to yet another flight and didn't arrive in Mahon until late Sunday night. However still wasn't delivered to our hotel until Monday night at 8.30pm. First trip with BA since early 90s and vowed then not to use BA again as the flight was so bad surly unhelpful crew etc. We fly at least 3 or more times a year and find that Middle East airlines and Virgin are far far better in terms of customer service.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | no |
BA CityFlyer customer review
Mike Palmer (United Kingdom)
LCY to Mahon in Euro Traveller. On time arrivals and early departures in both directions. The E190 is a great plane with comfy seats and great leg room. Cabin staff were competent and polite and nothing else. Unfortunately the food offering on the O/W leg has been reduced from a cooked breakfast (0945 departure) to a tiny roll (Tuna Tuna or Tuna) and a one fingered kitkat. (Chicken chicken or chicken on the return). One bar service in both directions but a second drink provided when asked for. Its a shame the Mahon route isn't all year round but it continues to provide a great way to start and finish a holiday in Menorca.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |
BA CityFlyer customer review
G Cusick (United Kingdom)
Flew out of LCY to Menorca on 9th August and back on 23rd August. Excellent service and fantastic legroom in euro traveller. All the benefits of free hold luggage and good hand luggage allowance. On board snack and drink also supplied within ticket price.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Value For Money | 12345 |
Recommended | yes |