✅ Trip Verified
| Palma to Dusseldorfv. Azur Air Germany is a newcomer on the German market aiming for the very low-budget tourist niche. Passengers were mostly low-budget party travellers. Their sole B739 aircraft was purchased from Lion Air. Overall I got a poor impression of the airline's services and quality. The airline lacks professionality and reliability in many ways: - only paper-tickets, check-in at the airport only, no seat selection - three busses bring passengers to the plane at one time due to some special procedure are only some rows are allowed to board fist. Most have to wait on the apron, some passengers start smoking - check-in should open 3 hrs before the flight, but opens 2 hrs before the flight, long queues, waiting time > 45 mins - delay of more than 2 hrs - plane arrived on time, departure delayed for an unknown reason (even for their own cabin crew), delays were just shown on screens; no notification prior to the flight. Handling agent at the airport refuses any vouchers for refreshments and to issue a paper stating the reason for the delay (breaking European regulations) . Cabin on B739 in used shape with a very tight seat pitch, which varies from row to row. Hot meals are on purchase only and of average quality, the meals listed in the menu aren't available, they serve other meals instead. Azur Air only accepts cash payments in Euros aboard and refuses to issue receipts for these cash payments (meals, drinks and inflight shopping). Cabin crew is a mix of experienced and new flight attendants, they don't have visible standards or procedures which makes it look unprofessional in several ways - some crew members seem customer-oriented, but suffer from the low quality of the airline's organisation and equipment. Staff is quite unpersonal not introducing themselves in the announcements and using a harsh tone overall (they seem to be annoyed by their low-budget clientele). So if you have a choice, I'd highly recommend not to take Azur Air. Their reliability and professionality are way below average and can't compete with other low-budget charter carriers.