Azul Airlines

I flewn on Azul Airlines for the first time, going from Orlando to Sao Paulo. The aircraft is nice and clean, the seats aren't that comfortable. I took took 4 flights with Azul while I was in Brazil and i had a great service. The flight attendants are great and caring. Food is not that great. I would recommend it.

You know when you can trust a company when you have a problem and you see how they solve it. I was travelling from Porto Alegre to Japan. From Porto Alegre to San Paulo was Azul, then from San Paulo to Japan was Etihad. Our airplane in Porto Alegre was delayed. Once I told them I had a connection they promptly put me in another fly with another company (Gol). That another company flight also delay because of intense traffic (no company fault). We arrive in San Paulo, but was already late and we lost our connection. We talk with Azul and explained the situation. Without any need for discuss, they promptly bring us to a hotel, everything paid. Then they gave us a letter witch we showed to Etihad so they put us on a flight on the next day. Azul were very nice and helpful. I will definitely fly again because I know that if I need they are going to be helpful. One advice: If you have a long trip, don't buy separate tickets.

I read reviews stating that Azul was better, however, when checking discount sites, GOL was on average $200 less, and thus is what we went for on our first 2 flights. Our third and 4th flight, was going to be Azul. Azul was by far, way more friendly and customer service oriented than GOL. Unfortunately, as we had booked our tickets on a discount site, we were not easily able to get our tickets changed to an earlier flight - but when we got to the airport 3 hours earlier than planned in Cuiaba, the check in clerk let a translator know that there were seats open on a flight that would get us into Iguacu at midnight instead of 6am. Unfortunately because of the discount site, we did not qualify to do so. But the fact that a company would go out of its way to do this for us is awesome in my opinion. It shows that as a company, they really care about their customers! The only downside (which was shared with GOL) that you should be aware of, is that if you have a connecting flight of more than 4 hours you will need to pick up your luggage and re-check it in. Mind you, the first time we experienced this was with GOL and they had not warned us that this was going to happen. When we were checking in with Azul, they told us that when we reached our 2nd connection as we were going to be there for 6 hours, we would need to pick up our luggage and then check it back in 2hrs before our flight. Another great thing is that (at least at this point in time) most of their staff seemed to know English, which is very very helpful for travelers that aren't from Portugal or Brazil. I am not sure of what other languages they may or may not know. But it was very comforting actually being able to understand somebody. The last thing, and I am not sure whether this is supposed to be standard practice, or if we just got lucky on 5 flights, is that they had a wide selection of snacks on-board. and you didnt have to pick just one. If you wanted one of each of the 5 selections, they would make sure that you got one of each.

Azul Brazilian Airlines Business Class from Belo Horizonte via Sao Paulo to Fort Lauderdale. In general, the onboard service was average to good throughout. My problem was with the check-in staff at Belo Horizonte who did not speak English and were not well oriented to international ticketing and baggage handling. Furthermore, the transfer from the domestic terminal to the international terminal at Sao Paulo Viracopos was particularly unorganized, leaving the passenger to figure out how to get from point a to point b. Surprisingly, even at Viracopos finding assistance from English speaking airline staff was a challenge. Azul need to up their game for international travelers at their hub at Viracopos as well as other international airports in Brazil.

Sao Paulo (VCP) to Fort Lauderdale, and we had an excellent experience with Azul Airlines and highly recommend. We were a little apprehensive after reading other reviews, but it was one of the best long-range flights we have ever been on, and we travel a lot. It was a brand new plane and great service. Very comfortable, thank you!

Rio de Janeiro to São Paulo, and did not know Azul Airlines when I booked, however have been very satisfied. All flights on time, great aircraft, very quick embarcation and disembarcation. Snacks and drinks served on this very short flight. Crew very polite and efficient. Santos Dumont (in Rio de Janeiro) is a great airport and the views are spectacular. Convenient automatic check in machines. Very smooth and pleasant experience. Would pleasantly use them again.

Salvador to São Paulo with Azul. I am very pleased with staff. I needed a wheelchair to get around since I have a broken foot and they were extremely helpful and friendly while helping me. Pleasant surprise. Muito feliz com os funcionários da Azul.

This was my first flight on Azul and I was impressed. Check-in was fast and efficient. Plane departed on-time. On board service was friendly. The plane was clean and well-maintained. We were served free beverages and a selection of chips and cookies on this one-hour flight. Each seat had an individual seat back TV screen. On arrival my checked bag arrived on the carousel quickly. I am very happy that we now have more airline options in Brazil with the addition of Azul and Avianca and no longer are forced to choose between the former duopoly of TAM and GOL.

Took 3 flights with Azul within 3 days. All flights were boarded and disembarked via a bus which is annoying. On board the FA's were very professional and attentive. There were drinks and a wide range of snacks offered on all flights. The seats were comfortable and all flights left and arrived on time. The only complaint I have is that all announcements including the safety brief were in Portuguese only. Overall I was pleased with the experience but the lack of English announcements is an inconvenience and a safety hazard.

We travel in Brazil and internationally quite a bit sometimes from within Brazil and sometimes from abroad. If you plan to use a non-Brasilian credit or debit card in Brasil, the golden rule is make sure it is 'unlocked' for use in Brasil for the period in use or they may likely decline it for security reasons (we use both, but our business card is a UK one). But what if you don't notice that it is going through Brasilian verification? Online it usually makes no difference: this time it did. I booked a flight with Azul, which I've done many times. The booking went through but they said there was a small problem on the card which was not unlocked. I phoned Mastercard and made sure it was unlocked. The Azul confirmation came through again, saying the payment and flight was confirmed. Mastercard also said that that specific payment had been confirmed when I spoke to them. The next day, an email arrived from Azul saying there is a problem. I spend an hour on the phone with them but the upshot is that they said they had refunded the amount (this later turned out to be untrue) because of the initial problem. They asked me to send email photographs of the front of my credit card and passport (which in itself breaks Internet security protocols and their agreements with Mastercard). They assured me that was the only way to sort it out and it would all be confirmed and sorted out in thirty minutes so reluctantly I sent them. Two hours and more long distance phone calls later, the person who had made the promise had gone home and the new person said the flight would have to be paid for again and not with that card (there is nothing wrong with the card). Now I know the airline gurus on here will say, Oh it's all your fault, you should have done such-and-such, but the mistakes or problems I encountered (as someone who books many flights) could happen to anyone, which is why I am sharing the story. So when the offices open again I phone Mastercard again. They tell that the payment was definitely approved (and supplied the authorisation code) and that the transaction had definitely gone through (and provided me with the transaction code) and that it definitely had not been refunded. I asked if there was a refund pending and they said there was not any refund pending. When confronted with this, they (Azul) changed their story and said it hadn't been refunded but it would be refunded once the payment was made in person at their office. This required my partner to take several hours off, take a taxi from Sao Paulo to Barueri (where the Azul office is situated, a journey of about 25km with tolls and heavy traffic that can take over an hour) and pay cash for something that they, Azul, had already received cash for and still had cash for. (Presumably if we had accepted them at their word, that the money had been refunded, and just changed to a flight with TAM, bearing in mind this is two days before travel, they would not have refunded it at all.) The other 'option' they offered was for my partner to take the money to the airport and pay for the flight and that they would refund the money to the credit card after she had done so. (The first option meant lost time and expense, the second one arriving at the airport without a guaranteed flight carrying more money than is desirable when travelling around.) We decided we had few choices but to pay for the flight twice in the hope that the money will eventually be refunded and an e-ticket issued.