Azul Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
7/10
No Skytrax Rating
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2/10

Azul Airlines customer review

(Netherlands)

Porte Alegre - Fortaleza (through Campinas): all flights cancelled in Porte Alegre due to fog in Campinas: that can happen but Azul had no idea how to organize this. They first had us wait 4 hours saying we would be on the next plane but a lie: no planes coming-in/going-out. They had no idea when we could fly and they just sent us away: "maybe in 2 or 3 days try tomorrow". Their hub in Campinas is total chaos. Only good thing is their planes are nice 2-2 seaters but that does not compensate their chaos. Don't be fooled by their cheaper rates: is not worth the delays and other mess.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Azul Airlines customer review

(Brazil)

SDU-POA-SDU. Flights on time free snacks and beverages courteous and attentive cabin crew comfortable leather seats. No complaints at all would definitely fly AZUL again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

VCP-SJP. Although its a LCC its no nonsense approach makes it a good choice. No hidden fees no charges for beverages snacks and luggage. Check-in was fast and easy. Boarding was hassle free although VCP has no bridges and it took 10 minutes by bus to arrive at the remote position of the brand new ATR 72-600. Plane was clean and cabin crew welcoming and very courteous. Doors were closed at 18.50 and plane took off at 19.10 slightly behind schedule. Captain made announcements before take-off and came back before landing with more information. Arrival was on time. I certainly recommend Azul.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

SJP-VCP on ATR72. Web check-in customer friendly including seat choice. Boarding well organised and well conducted by friendly ground staff. Plane was brand new and seat pitch ok however seats are very thin and narrow. Cabin service adequate for the journey with water juices and 4 different snacks. Cabin crew were charming and flight deck informative. Here we have a case of low cost but high quality.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

VCP-JPA return. The usual thing with Azul: great flight great aircraft excellent crew good IFE (not as good as international carriers but much better than other airlines flying domestic routes in Brasil). For only R$20 (about USD12.5) got an upgrade to Premium Economy and it made a great difference since it's an evening 3 hrs flight. Also the buses linking VCP (about 100km from Sao Paulo) to downtown are great and the ride probably takes less time than a taxi to GRU. Only thing that needs to improve are the snacks a sandwich (even a cold one) would fit better for long routes like this one.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Azul Airlines customer review

(Brazil)

Azul has become my first choice on Brazilian domestic flights. New Embraer ERJ 170 and ERJ 190 with personal entertainment in most of them. The leather seats are very comfortable and with good space. Just after the take-off free soft drinks and snacks are available. The crew are outstanding.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

SDU-VCP on Embraer 190. Azul has brought to Brazilian market some items other domestic airlines had long forg0tten: good seats reasonable legroom individual IFE (satellite TV) and courteous and efficient service. New fleet of Embraer E-Jets is a plus.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Azul Airlines customer review

(Brazil)

Comfortable seats nice service. The only downside was the long delay (CNF-SSA) but staff explained everything and I got a free lunch.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Azul Airlines customer review

(Brazil)

VCP-SDU return. Both flights on time check easy website easy to use nice new plane with lively interior. Great FA's both ways plenty of snacks to choose from great price. Only downpoint is that wi-fi was not working at the bus from São Paulo-VCP.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Azul Airlines customer review

(Brazil)

Generally speaking they offer excellent service for flights within Brazil and are a great alternative to TAM. Flights normally on time there's a good choice of free snacks and soft drinks and if you book in advance they're good value. Their hub at VCP is very convenient if you live outside of Sao Paulo city although it's now quite crowded and specially very difficult to park.
Seat TypeEconomy Class
Value For Money 12345
yes