Azul Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 72 reviews
7/10
No Skytrax Rating
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9/10

"experience at Azul was great"

(Brazil)

Recife to São Paulo Campinas. My experience at Azul was great from the departure airport to the arrival at destination. Check in was quick, kind enough, ground service is exceptional. Azul airplanes are great - comfortable leather, seat comfort is great. One bright spot is the onboard entertainment on Embraer 195 and Embraer 190, each seat has a TV with live programming and passengers are distributed headphones. The meal on board has several options for snacks and drinks for free. The cabin staff smiling and kind.
AircraftEmbraer 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteREC - VCP
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Azul Airlines customer review

(Brazil)

Good company, punctual schedule, good attention stewards, and the meal also good. A quiet flight with good entertainment. The order of the bags was also timely and fast.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoa Vista to Brasilia
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

Azul operates this route with ATR 72-600. The aircraft was new, comfortable and safe. The pitch is good and has a leather seat. The crew are friendly and professional. Service includes free soda, juice, water and snacks. The round-flights were on time.
AircraftEMB 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCNF to GRU
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Azul Airlines customer review

(Italy)

Rio de Janeiro-Sao Paulo. Brand new Embraer 195 with personal screens on every seat and live TV with a broad selection of movies sports channels and news. Cabin crew is friendly and well-groomed. Flight time was 55 minutes. Snacks (cookies chips and pretzels) along with water juices and spirits were distributed free of charge. Announcements and safety information/instructions were held in Portuguese only: in my opinion they should be in English too. Overall a nice experience. Ticket fare was very low considering the peak season (beginning of February). I usually fly TAM for domestic flights within Brazil but as of now I will consider Azul as a valid alternative option.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Azul Airlines customer review

(Brazil)

Belo Horizonte (CND) to Montes Claros (MOC) on flight AD5028 Embraer 195. My travel begins with a fast reservation on website. Easy and objective. The onboard service is another differential of Azul. When boarding you are always welcomed with a big smile from the flights attendants. The ATR-72 have no entertainment onboard because usually the route is regional and it is fast but onboard the EMB-195 you can enjoy excellent individual entertainment. The comfortable is another differential of Azul. All aircraft's have just double seats.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Azul Airlines customer review

(Brazil)

Flight 6966 - 05/02/2014 Rio de Janeiro (GIG) to Campinas (VCP). Good company. New aircraft (Embraer 190 Embraer 195 and ATR-72). Nice Staff. One of the best in Brazil.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

Azul Airlines customer review

(Switzerland)

31/12/2013 flight BSB-BRA-SSA-JPA with an ATR-72. Departure from Brasilia Airport T2. Fast check-in. Ground staff very polite. Flight with an ATR-72 with connection in Barreiras and stop-over in Salvador. Friendly staff. Landing on time on both airports.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

Azul Airlines customer review

(Switzerland)

I used Azul airlines for a round trip from Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 for 2 people with 23kg luggage each. The aircraft was well equipped - TV screen for every seat where you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff were friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1hr flight. Our flight was a little bit delayed but that is quite normal (esp in Brazil). I'd like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didn't charge us for that change! This is really customer friendly.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
1/10

Azul Airlines customer review

(Netherlands)

Salvador-Porto Seguro: 25/7/2013 ATR-72: Plane broke down: 5 hours delayed. After many people became upset they started to delay the flight an hour every hour; voucher for Euro 7 for lunch. Personnel are not professional.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Azul Airlines customer review

(Netherlands)

Porto Seguro-Salvador: 28/7/2013 ATR-72. Plane left 10 minutes ahead of departure-time clean friendly attendants. Plane arrived 30 minutes before schedule in Salvador: brilliant.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes