Azul Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
7/10
No Skytrax Rating
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9/10

Azul Airlines customer review

(Switzerland)

I used Azul airlines for a round trip from Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 for 2 people with 23kg luggage each. The aircraft was well equipped - TV screen for every seat where you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff were friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1hr flight. Our flight was a little bit delayed but that is quite normal (esp in Brazil). I'd like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didn't charge us for that change! This is really customer friendly.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
1/10

Azul Airlines customer review

(Netherlands)

Salvador-Porto Seguro: 25/7/2013 ATR-72: Plane broke down: 5 hours delayed. After many people became upset they started to delay the flight an hour every hour; voucher for Euro 7 for lunch. Personnel are not professional.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Azul Airlines customer review

(Netherlands)

Porto Seguro-Salvador: 28/7/2013 ATR-72. Plane left 10 minutes ahead of departure-time clean friendly attendants. Plane arrived 30 minutes before schedule in Salvador: brilliant.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
6/10

Azul Airlines customer review

(Brazil)

BEL-MAO Flying a brand new Embraer jet plane comfortable at best! Onboard service very consistent TV on board free snacks comfort seat available for purchase flight on time. This flight was bargain but Azul is becoming pricier these days. Would fly them again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Azul Airlines customer review

(United States)

Flew VCP-GIG-VCP and VCP-IGU-VCP. Very nice check-in staff. They even located an agent that spoke English to assist me with my flight. All segments left timely or early. All planes were well maintained. Flight attendants were friendly and professional. Unlimited snacks and drinks offered. Baggage delivered very fast. My only other comment is that all in-flight announcements were in Portuguese. However I found most flight attendants did speak some English and were eager to assist. US airlines could learn from Azul on how to provide good and friendly customer service!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Azul Airlines customer review

(Brazil)

AD 4313/4002 SJP-VCP-SDU. Brand new AT7 on SJP-VCP sector and E90 on the VCP SDU sector that included live TV adequate legroom and seat width free snacks served by smiling welcoming crews. Both flights left and arrived on time not even 15 minutes delays unusual by most standards anywhere. Luggage (no charges too) was delivered shortly after we were inside the terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Azul Airlines customer review

(Brazil)

Round trip from Porto Alegre (POA) to Curitiba (CWB). Surprised with the high quality of services offered knowing it is a low-cost carrier. I spent R$240 (US$120) for the trip including all taxes. Check-in was very fast less than 5 minutes the plane was always on time and we arrived 20 minutes earlier than scheduled (on both legs). The plane an Embraer E195 (in both legs) was pretty quiet and Azul offered TV in real time with a lot of channels. Very clean and I liked the scheme 2-2 seats. Snacks (4 options) and drinks (5 options) offered FA's were polite and friendly. I will certainly fly Azul again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Netherlands)

FOR-REC v.v. with Azul. Very convenient great 2/2-seater (195) 20 channels of TV. "Azul Espaco" brings more leg space for Euro 8 stewardesses professional and all on time. Outperforms many European airlines easily.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Azul Airlines customer review

(Brazil)

CNF-GRU on a E-195 pretty good quick flight and came with a simple snack very expensive due to holiday dates I also had an extra space seat which was pretty comfortable didn't want it but it was the only seat left available.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Azul Airlines customer review

(United States)

Ribeirao Preto to Belo Horizonte (Confins). I flew with them earlier today and was extremely impressed. I arrived at the small airport (RAO) early and got to watch 3 flights leave before mine. My flight pushed off on schedule. The flight was one of their new turboprops but it was very smooth and quiet even compared to most jet flights I have taken. Arrived 15 minutes early. Plenty of legroom. Drinks and snacks distributed promptly and efficiently. Staff very friendly. Check-in was extremely fast. Flight had no IFE but I'm pretty sure all their longer flights do (RAO-CNF is only 80 mins). One quick note. If you don't have a credit card issued in Brazil online booking or telephone booking probably not an option. Depending on your situation either swing by the airport to pay in person or book through a travel agency.
Seat TypeEconomy Class
Value For Money 12345
yes