Azul Airlines

Not Verified | Terrible experience with Azul. I had an early morning flight from Bélem to Rio de Janeiro and due to a technical problem with the connecting bus I could not get to the airport on time. The help and understanding of the company was not only non-existent despite having the intermediate fare and having paid for two extra bags, but any action on their part implied the payment of extra fees for a higher amount than my old round trip (3000BRL), to relocate me on another flight is out of the question, it's not their problem, they have already charged. I was finally able to find a flight for the next day with GOL for less than half the fee they were asking for at the airport counter. I hope this is helpful to others. They have lost a customer.

Not Verified | Horrible customer service. If you have issues with your reservation, and if you need to cancel even because they messed up, they still make an issue to refund you. Also was mistreated by the customer service person which made me even more upset and frustrated after 3 months trying to solve the issue. If you go to their Instagram page, you'll see a lot of Brazilians complaining. If you choose Azul, pray for no issues because they are not helpful.

✅ Trip Verified | Enjoyed flying Azul from SDU to CGH. Boarding was on-time and quick. The aircraft was the E-190. A comfortable and quiet plane and the seat pitch was good. A no frills airline but the cabin crew still served everyone water. Disembarkation was done by rows so no one could stand up as soon as the plane landed. It is a better and less stressful way of disembarking a plane.

Not Verified | I traveled Azul last year, wasn’t a bad experience but also not the best, but this year I had to come here to say how amazing it was, especially on my flight from Sao Paulo to Fort Lauderdale, (Flight 4543, 12/13/2020). The airplane was spotless, the space on the plane amazing, the food delicious but one main thing caught my attention, how polite and kind the flight attendants were. She helped me with my 2 year old and even gave me a blanket because of turbulence that ended up with us all soaked in soda. I am so glad I got to see this side of Azul, not just the business but the human side also, the sympathetic side. After today I want to become a loyal customer.

Not Verified | First leg of the trip in the Azul Conecta's Grand Caravan. The security briefing is passed by the copilot. Very personal flight, food and water already in your seat (since it don't have flight attendent), seat on my side was free so I could take two snacks hahaha. Both pilots very friendly. At the end, while waiting to unboard, a passenger even talk a little with the pilot to ask some questions about the Azul Conecta and previously experience with the former TwoFlex. Second and final leg on Airbus A320neo with SkyTV onboard. Like always, flight attendants very nice. Snacks and beverages. Unfortunately, no coffee once again. If it had coffee, would be a 10. In both planes seat comfort is very good. Less than 1h trip so I didn't need to sleep and actually I'm never able to sleep on a plane because, even if the seat is comfortable, I'm not able to sleep sitting

✅ Trip Verified | Orlando to Viracopos. Disappointed for the second time with this airline! Had issues in the past when they mistakenly sent my luggage to a wrong location in 2018! Today had an awful experience with an unprofessional and rude representative who did nothing to accommodate my situation due to the covid-19 pandemic. Very disappointed! Let’s see them begging to get passengers in the near future, it they depend on me their business is already shut down for life! When things get rough, we expect a little more compassion for sure.

✅ Trip Verified | Sao Paulo to Fortaleza. The minor problem was an inconvenience, as the baggage check in kiosks failed to function properly, necessitating a queue to see an agent. The bigger problem was despite paying for two bags in advance Azul claimed I was only entitled to one. The purchase receipt could not be clearer that my allowance was two but the check in agent was obstinate despite overwhelming evidence to the contrary. This then required bringing in a supervisor who ultimately agreed with me and said the problem was at their end, where their internal system said one thing, my purchase receipt another. Hard to believe these people would fight me so hard despite their being so wrong. Basically they accused me of trying to steal from them, which couldn't be further from the truth. A final operational problem was IFE screens inoperable and could not connect to their WiFi, so it proved to be a long three hours. I won't be flying Azul again anytime soon as I have no confidence in their operations and their customer service is non existent.

✅ Trip Verified | Lisbon to Sao Paulo. This is a tale of two aircraft in business class. Outbound on A330-200, inbound A330 Neo. I expected some differences between the experience on the different aircraft but was unprepared for what transpired. The A330-200 was comfortable, if perhaps a bit tired feeling. The A330 Neo felt new but was the worst business class experience in memory. The Neo cabin immediately felt claustrophobic upon entering. It felt as though they jammed in far too many seats in a small area. Then the seats themselves were extraordinarily uncomfortable and equally as claustrophobic. It led to this being a surprisingly poor experience. When in recline mode, your legs disappear and slide under the IFE screen and other hardware of the shell. From mid thigh downward, you are trapped in a very narrow space which ends at about one foot high and less than one foot wide. It is impossible for your feet to rest without touching anything. It is impossible to roll over on your side and the height of your stacked knees and legs doesn't fit in the space. Extraordinarily uncomfortable, in fact the most uncomfortable business class seat in memory. Was totally surprised that this happened on Azul, as I would expect much, much better of them. It's clear to me that they rolled out this product without soliciting opinions of actual travelers, and they are responsible for this mess. The crew confirmed I wasn't the first to mention this. I vowed never to do this again, as it was a complete waste of money. The rest of the experience was actually good - professional crews, punctual flights, ok food but for me the seat is by far the only thing that matters and Azul and Airbus are both guilty of jointly delivering a terrible product. I would not recommend the Neo and will never set foot on an Azul Neo again.

✅ Trip Verified | Recife to Sao Paulo. The food was OK. A selection of chips, cakes, and other small snacks. But what was really fantastic is the punctuality. We left the Gate in Recife at 9:00 am and the seat belt signs turned off at 12:20 pm in São Paulo. Exactly the times that were on the Ticket. The plane also had very good working free WIFI (Actually better that in my house) and an entertainment system with a very small selection of films and series although it was an only 3h flight.

✅ Trip Verified | Lisbon to Viracopos/Campinas. New aircraft and smooth flight. However, the flight attendants were not very friendly and my food was of bad taste. There isn’t a good choice of drinks either and the entertainment is poor.