Azul Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 65 reviews
7/10
No Skytrax Rating
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1/10

"Think twice before booking"

(United States)

Trip Verified | Recife to Salvador. We booked Azul because of its good reputation but we’re shockingly disappointed in their service. The flight was delayed without explanation; however, the attendants allowed the passengers to stand in the breezeway and then sit on an extremely hot plane for an hour (as long as the flight should have been). We were only told that the reason the flight was delayed was due to being overweight because we asked an attendant. He explained that they would remove cargo so that we can have our flight. The Azul employees announced where to go for the baggage like normal. When we arrived in Salvador we waited at baggage claim for more than 30 minutes without explanation. Then only because we asked did an Azul employee explain that Azul did not lose baggage but rather decided to leave every single checked bag back in Recife without explanation, warning, or apology. We were then offered the option to sit in the airport for 3 hours to wait for our bags when we are only in Salvador for 2 days. The Azul staff were extremely unhelpful and would not replace medication or other necessities that were immediately needed. We spoke with a manager who did not give any appropriate reasoning for why the airline would choose to prioritize cargo over their own passengers who paid for their seats. She also refused to replace items that were immediately necessary and suggested that it could be more than a day before we get our bags (when again, we are only here for 2 days). Azul was extremely disrespectful to their international and local clients by making this decision and how they dealt with justifiably frustrated clients. We observed countless examples of Azul staff discounting client’s frustration with this behavior. Think twice before booking Azul.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRecife to Salvador
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"attendants are exceptional"

(Canada)

Trip Verified | Recife to São Paulo. My first time flying with Azul Airlines. The flight attendants are exceptional. They are very friendly and professional. They smile and check the passengers all the time. Seats are clean and good space. Good inflight entertainment. Great snacks.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRecife to São Paulo
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"€0 compensation for 5 hour delay"

(United Kingdom)

Trip Verified | Sao Paulo to Lisbon. Received an email a few days before the flight informing me the flight would be 2 hours early. No problem. Went to check in , I got passed from pillar to post, nobody spoke English, nobody wanted responsibility. Eventually someone who had to speak to me said ”didn’t you receive the mail?” Why insult your passengers with complete lies, it was never sent. Basically the flight was delayed by 5 hours. Generously, they had re-scheduled my connection in Lisboa. The lounge at VCP is quite basic, very little choice on either food or drink, so being stuck in it for 7 hours was quite depressing. Luckily the net worked very well. Eventually I got on the plane. The food served in business class was very poor for an international flight. Beef in sauce, rice, potato sticks. I have a Brasilian wife, I know what the local food is like, this was poor. Then the selection of “fine” cheeses for dessert. What an insult. No taste, all soft cheeses, biscuits still in the wrapper. Then the bed - very thin and old padding, you could feel everything underneath you, being 1.87M tall I could not stretch and slept in a curl. Unfortunately there is a hard circular rim at the bottom of the foot well. Very uncomfortable. The FA’s service was very good during dinner, non existent at breakfast. I was not offered a cup of tea. Very poor for business. I have to be honest, I have my doubts over Azul’s viability in the international long haul market. I would not advise any European to book because you are entitled to €0 compensation for a 5 hour delay and all the implications. I won’t use again.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSao Paulo to Lisbon
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"Seats are fine"

(Brazil)

Not Verified | We flew business with Azul from São Paulo to Lisbon. Seats are fine and so is the service by the flight attendants. However, the food and drinks are below the standards for business class. Aircraft is clean but temperature is a bit hot. Punctuality is very good.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSão Paulo to Lisbon
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not allow online check in"

(France)

Trip Verified | Paris to Rio de Janeiro via Sao Paulo. Did not allow online check in so when you are in transit you have to get out of the airport to at the check in counter to get your ticket! This is not possible in an international airport without having 4 hours between flight. Azul needs to upgrade to the 21st century. Call center useless unable to help and weird accent difficult to understand. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Rio de Janeiro via Sao Paulo
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the best airline in Brazil"

(Brazil)

Trip Verified | Salvador to Recife. My last experience with Azul Airlines could not be better, very fast Check-in and excellent service. The extremely educated and elegant flight attendants, quiet flying without surprises, fair seats by the paid class and good snacks. In my opinion, the best airline in Brazil.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalvador to Recife
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Flight canceled twice"

(United States)

Trip Verified | Orlando to Montes Claros. I booked my trip with this company because it offered excellent price but I ended up paying a lot more. Flight canceled twice for no apparent reason. They don’t provide flights from Dallas so I paid fees to have those ones changed. I never had the same problem with other companies. They offered me 500 Brazilian Reals for my next flight with them within one year, which is unfair because I don’t plan on going back to Brazil. The plane from Belo Horizonte to Montes Claros was very small, it was very unpleasant.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Montes Claros
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charge me for one carry-on"

(United States)

Trip Verified | Curitiba to Maringá. I was trying to do the self check-in, but some how it wouldn't allow me to do it. Then the agent tried to charge me for one carry-on luggage. We are a family of four, and we had a total of 4 backpacks and 3 carry-ons. The agent's argument was that one carry-on was 2 kg over the weight limit. We ask to rearrange it into our backpacks, but he was insisting in charging $100 reais and wanted to check-in that carry-on luggage. It got to a point that it made us feel extremely uncomfortable. We had to argue with the agent so we could take our carry-on without check it in, plus we did not have much time left to start boarding. Next time, I will avoid booking my flight with Azul. Extremely unprofessional customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCuritiba to Maringá
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"have a free shuttle"

(France)

Trip Verified | Curitiba to Lisbon via São Paulo and have to stop in São Paulo Guarulhos (Brasil), and I had to go Viracopos for my next flight. On the ticket was write "Viracopos, São Paulo" but is in Campinas, 90km from Guarulhos. I ask for Azul to put a free shuttle between the two airport, because it was so difficult to know how to do. One employed of Azul said to me to take a Taxi, 150 reais / 30-40€ for doing this transfer. Please Azul Airline, it would be great for the next people, to have a free shuttle between Guarulhos and Viracopos when a ticket flight with this two airport is selling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCuritiba to Lisbon via São Paulo
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service was horrible"

(United States)

Trip Verified | Rio de Janeiro to Santos Dumo. The airline charges for all checked baggage but does not inform you of this policy on the web site. They cancelled our flight with no reason provided. Made us stand in lines for hours, transfer by bus to another departing airport and then arrival airport required a 2 hour bus transfer. We lost an entire day of our vacation in Brazil. The customer service was horrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRio de Janeiro to Santos Dumo
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1 to 10 of 65 Reviews