✅ Trip Verified
Sao Paulo to Lisbon. Received an email a few days before the flight informing me the flight would be 2 hours early. No problem. Went to check in , I got passed from pillar to post, nobody spoke English, nobody wanted responsibility. Eventually someone who had to speak to me said ”didn’t you receive the mail?” Why insult your passengers with complete lies, it was never sent. Basically the flight was delayed by 5 hours. Generously, they had re-scheduled my connection in Lisboa. The lounge at VCP is quite basic, very little choice on either food or drink, so being stuck in it for 7 hours was quite depressing. Luckily the net worked very well. Eventually I got on the plane. The food served in business class was very poor for an international flight. Beef in sauce, rice, potato sticks. I have a Brasilian wife, I know what the local food is like, this was poor. Then the selection of “fine” cheeses for dessert. What an insult. No taste, all soft cheeses, biscuits still in the wrapper. Then the bed - very thin and old padding, you could feel everything underneath you, being 1.87M tall I could not stretch and slept in a curl. Unfortunately there is a hard circular rim at the bottom of the foot well. Very uncomfortable. The FA’s service was very good during dinner, non existent at breakfast. I was not offered a cup of tea. Very poor for business. I have to be honest, I have my doubts over Azul’s viability in the international long haul market. I would not advise any European to book because you are entitled to €0 compensation for a 5 hour delay and all the implications. I won’t use again.