Azul Airlines

✅ Trip Verified | Orlando to Viracopos. Disappointed for the second time with this airline! Had issues in the past when they mistakenly sent my luggage to a wrong location in 2018! Today had an awful experience with an unprofessional and rude representative who did nothing to accommodate my situation due to the covid-19 pandemic. Very disappointed! Let’s see them begging to get passengers in the near future, it they depend on me their business is already shut down for life! When things get rough, we expect a little more compassion for sure.

✅ Trip Verified | Sao Paulo to Fortaleza. The minor problem was an inconvenience, as the baggage check in kiosks failed to function properly, necessitating a queue to see an agent. The bigger problem was despite paying for two bags in advance Azul claimed I was only entitled to one. The purchase receipt could not be clearer that my allowance was two but the check in agent was obstinate despite overwhelming evidence to the contrary. This then required bringing in a supervisor who ultimately agreed with me and said the problem was at their end, where their internal system said one thing, my purchase receipt another. Hard to believe these people would fight me so hard despite their being so wrong. Basically they accused me of trying to steal from them, which couldn't be further from the truth. A final operational problem was IFE screens inoperable and could not connect to their WiFi, so it proved to be a long three hours. I won't be flying Azul again anytime soon as I have no confidence in their operations and their customer service is non existent.

✅ Trip Verified | Lisbon to Sao Paulo. This is a tale of two aircraft in business class. Outbound on A330-200, inbound A330 Neo. I expected some differences between the experience on the different aircraft but was unprepared for what transpired. The A330-200 was comfortable, if perhaps a bit tired feeling. The A330 Neo felt new but was the worst business class experience in memory. The Neo cabin immediately felt claustrophobic upon entering. It felt as though they jammed in far too many seats in a small area. Then the seats themselves were extraordinarily uncomfortable and equally as claustrophobic. It led to this being a surprisingly poor experience. When in recline mode, your legs disappear and slide under the IFE screen and other hardware of the shell. From mid thigh downward, you are trapped in a very narrow space which ends at about one foot high and less than one foot wide. It is impossible for your feet to rest without touching anything. It is impossible to roll over on your side and the height of your stacked knees and legs doesn't fit in the space. Extraordinarily uncomfortable, in fact the most uncomfortable business class seat in memory. Was totally surprised that this happened on Azul, as I would expect much, much better of them. It's clear to me that they rolled out this product without soliciting opinions of actual travelers, and they are responsible for this mess. The crew confirmed I wasn't the first to mention this. I vowed never to do this again, as it was a complete waste of money. The rest of the experience was actually good - professional crews, punctual flights, ok food but for me the seat is by far the only thing that matters and Azul and Airbus are both guilty of jointly delivering a terrible product. I would not recommend the Neo and will never set foot on an Azul Neo again.

✅ Trip Verified | Recife to Sao Paulo. The food was OK. A selection of chips, cakes, and other small snacks. But what was really fantastic is the punctuality. We left the Gate in Recife at 9:00 am and the seat belt signs turned off at 12:20 pm in São Paulo. Exactly the times that were on the Ticket. The plane also had very good working free WIFI (Actually better that in my house) and an entertainment system with a very small selection of films and series although it was an only 3h flight.

✅ Trip Verified | Lisbon to Viracopos/Campinas. New aircraft and smooth flight. However, the flight attendants were not very friendly and my food was of bad taste. There isn’t a good choice of drinks either and the entertainment is poor.

Not Verified | A good short flight. The flight was pleasant, with a very good snack service in which you can take what you want, the only thing I can complain of is the coffee. It was quite bad, all in all, a very good flight, especially with live TV.

✅ Trip Verified | Recife to Salvador. We booked Azul because of its good reputation but we’re shockingly disappointed in their service. The flight was delayed without explanation; however, the attendants allowed the passengers to stand in the breezeway and then sit on an extremely hot plane for an hour (as long as the flight should have been). We were only told that the reason the flight was delayed was due to being overweight because we asked an attendant. He explained that they would remove cargo so that we can have our flight. The Azul employees announced where to go for the baggage like normal. When we arrived in Salvador we waited at baggage claim for more than 30 minutes without explanation. Then only because we asked did an Azul employee explain that Azul did not lose baggage but rather decided to leave every single checked bag back in Recife without explanation, warning, or apology. We were then offered the option to sit in the airport for 3 hours to wait for our bags when we are only in Salvador for 2 days. The Azul staff were extremely unhelpful and would not replace medication or other necessities that were immediately needed. We spoke with a manager who did not give any appropriate reasoning for why the airline would choose to prioritize cargo over their own passengers who paid for their seats. She also refused to replace items that were immediately necessary and suggested that it could be more than a day before we get our bags (when again, we are only here for 2 days). Azul was extremely disrespectful to their international and local clients by making this decision and how they dealt with justifiably frustrated clients. We observed countless examples of Azul staff discounting client’s frustration with this behavior. Think twice before booking Azul.

✅ Trip Verified | Recife to São Paulo. My first time flying with Azul Airlines. The flight attendants are exceptional. They are very friendly and professional. They smile and check the passengers all the time. Seats are clean and good space. Good inflight entertainment. Great snacks.

✅ Trip Verified | Sao Paulo to Lisbon. Received an email a few days before the flight informing me the flight would be 2 hours early. No problem. Went to check in , I got passed from pillar to post, nobody spoke English, nobody wanted responsibility. Eventually someone who had to speak to me said ”didn’t you receive the mail?” Why insult your passengers with complete lies, it was never sent. Basically the flight was delayed by 5 hours. Generously, they had re-scheduled my connection in Lisboa. The lounge at VCP is quite basic, very little choice on either food or drink, so being stuck in it for 7 hours was quite depressing. Luckily the net worked very well. Eventually I got on the plane. The food served in business class was very poor for an international flight. Beef in sauce, rice, potato sticks. I have a Brasilian wife, I know what the local food is like, this was poor. Then the selection of “fine” cheeses for dessert. What an insult. No taste, all soft cheeses, biscuits still in the wrapper. Then the bed - very thin and old padding, you could feel everything underneath you, being 1.87M tall I could not stretch and slept in a curl. Unfortunately there is a hard circular rim at the bottom of the foot well. Very uncomfortable. The FA’s service was very good during dinner, non existent at breakfast. I was not offered a cup of tea. Very poor for business. I have to be honest, I have my doubts over Azul’s viability in the international long haul market. I would not advise any European to book because you are entitled to €0 compensation for a 5 hour delay and all the implications. I won’t use again.

Not Verified | We flew business with Azul from São Paulo to Lisbon. Seats are fine and so is the service by the flight attendants. However, the food and drinks are below the standards for business class. Aircraft is clean but temperature is a bit hot. Punctuality is very good.